Modernising Aged Care: Turning Regulatory Pressure into Operational Clarity

Australia’s aged care sector was operating in a period of sustained reform. Heightened regulatory expectations, evolving funding arrangements and increased transparency requirements were reshaping how providers demonstrated value, quality and stewardship.

The focus was no longer limited to meeting minimum standards. Providers had to clearly evidence how funding translated into resident outcomes, how risks were identified early, and how boards maintained oversight of performance across complex service environments.

For leaders across residential and community care, fragmented systems and siloed data often undermined confidence. Disconnected information across admissions, clinical care, rostering, billing and reporting limited the ability to respond quickly, surface emerging risks or make informed financial decisions.

This session provided practical insight into what modern accountability in aged care looked like in practice, and how leading organisations were responding to regulatory and funding reform.

Key Discussion Points

• Redefining accountability in aged care
  How regulatory reform was shifting expectations from compliance-based reporting to transparent demonstration of outcomes, stewardship and governance maturity.
• From fragmented information to organisational intelligence
  Why disconnected systems created risk and how leading providers were moving toward integrated, real-time insight to support better oversight and decision-making.
• Operational clarity as a driver of care quality
  How shared visibility across residents, services and workforce supported earlier risk identification, coordinated care and measurable quality improvement.
• Building financially resilient care models
  Why sustainable service delivery required stronger visibility into margin, demand and service performance — not just cost containment.
• Strengthening confidence at board and executive level
  How clear reporting and connected data enabled leaders to demonstrate how funding was translating into tangible outcomes.
  
  

Meet your facilitators

George Margelis

Chief Technology Advisor, Ageing Australia

Adam Frank

Senior Vice President – Asia-Pacific, SugarAI