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Innovate VIC Insights

Whitepapers & Reports

Key Takeaways: Digital Strategies to Elevate Service Delivery for Victorians

Tap into timely insights and actionable strategies post-budget from VIC Public Sector Senior Executives leading the modernisation of citizen services and digital capabilities.
Patrick Joy Patrick Joy
General
20 Jul 2024 Flag of AU
Whitepapers & Reports

Collaborating for an Innovative Victorian Future

For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
11 Sep 2023 Flag of AU
On Demand

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
29 Aug 2023 Flag of AU
On Demand

Generative AI, Trust & the Public Sector

In this Partner Perspective session, Matt Duncombe, Director, Analytics (Asia-Pacific), EY assesses whether the technological advances of generative AI are actually as effective as we are told they are, its implications within the public sector and he navigates the trust and ethical considerations for the wider community.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
29 Aug 2023 Flag of AU
On Demand

Strategic Workforce Planning and Staff Attraction & Retention Challenges

In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Heather Dailey Heather Dailey
Workforce, Skills and Capability
Public Sector Network logo
28 Aug 2023 Flag of AU
On Demand

How Are We Ranking in Service as a State

In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023 Flag of AU
On Demand

Service Experience & Transformation Journey

In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023 Flag of AU
On Demand

Cooperative Efforts to Advance the Digital Ecosystem of Victoria

In this Ministerial Address, we hear insights from Minister Hon Danny Pearson MP, Minister for Government Services, Parliament of Victoria. The Minister highlights the significance of digital transformation in government services, emphasising efficiency, user-friendliness, and personalisation. The focus is on creating exceptional digital services that simplify interactions, boost productivity, and ensure accessibility for all citizens.
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
28 Aug 2023 Flag of AU