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Adapting to new ways of procurement
How public sector procurement is impacted by crises, how it can respond, and how it can assist to build strong, better and more resilient communities.
Digital Services and Customer Experience
Digital Government in 2020
This paper examines the role of government in supporting customers through critical challenges, including COVID-19, and how to achieve transformation, retain public faith in digital services, and understand the needs of clients when developing new platforms.
Workforce, Skills and Capability
Adapting to new ways of working in challenging times
Change is not a foreign concept to the public sector — the public sector has always needed to evolve to keep up with the world around it. Now, due to the Coronavirus (COVID-19) outbreak, the public sector has had to change quickly to respond. Beyond the public sector, existing societal changes driven by technology, and new ways of interacting have local, national and global impacts. Change, and building on the transformations brought by COVID-19, offer up new questions and challenges for policymakers and leaders in the public sector as they learn from their experiences so far.
Digital Services and Customer Experience
Innovation in the Australian Public Service (APS)
Against the backdrop of COVID-19, this paper examines new ways of dealing with current and long-standing challenges to the delivery of effective public service, focusing on five streams: policies, processes, people, data and technology.
IT Modernization and Cloud
Public Sector Enterprise Architecture: Gaining Holistic Oversight, Agility & Standardisation
Government agencies and departments have well publicised needs to manage limited budgets and meet citizen expectations; making ICT innovation and digital transformation an imperative. By now government departments at all levels are on some sort of transformation journey, but to manage the pace of change, and to ensure seamless transformation (we’re talking buy-in, culture, change management, budgets, on-time delivery, IT infrastructure, solution implementation, the works) you need something, or some one, to orchestrate it all. Modern EA strategies now extend this philosophy to the entire business, not just IT, to ensure the business is aligned with digital transformation strategies and …
Digital Services and Customer Experience
Accelerating The Omnichannel Future of Government Through Customer Obsession
Virtual Multi-Channel Citizen Engagement | Monday, 20 July 2020 Sam Higgins, Principal Analyst, Forrester
Data, Analytics and AI
5 Top Tips To Build an Effective Public Sector Data Platform and Analytics Strategy
Data and Analytics are important and rapidly developing business functions that are being leveraged by increasing numbers of both private and public sector organisations around the world. In the public sector government agencies and departments are now taking the opportunity to harness contextual real-time information into their decision-making processes. Policy evaluations, education, healthcare, or, as we’ve seen recently, citizen tracking to help monitor and combat the effects of COVID-19 are all enabled by the use of data and analytics that glean new levels of insight. By now most, if not all of us, know that data is king in the …
IT Modernization and Cloud
DevOps in Public Sector QuickStart Guide Pt. 1 - Driving Process Efficiencies and Citizen Experiences
The current Covid-19 crisis has strained us all in ways we could have never anticipated. For certain sectors revenue streams have all but dried up, for healthcare and logistics; demand has been higher than ever, and for the average joe, well we’ve all just experienced the need to ration loo roll and duel it out over a packet of spaghetti. While governments across the board have been steadily working towards developing improved digital citizen services, the crisis has served to emphasise how crucial this is. DevOps, literally a condensed version of two terms: development and operations, has recently emerged as …
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