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Workforce, Skills and Capability
How SafeWork SA went from surviving to thriving with the help of The Oranges Toolkit
In 2017 when Martyn Campbell became Executive Director of SafeWork SA, the government agency responsible for workplace health and safety regulation and enforcement in South Australia, it was experiencing significant challenges both internally and externally. Martyn needed to lead a cultural change program across the organisation that caused major upheaval and uncertainty. To effectively enable change adoption amongst the established workforce, he recognised the need to build resilience, trust, and create psychological safety. He chose to engage the services of The Oranges Toolkit to build mental and emotional agility through its wellbeing workshop program and credits the unique program as …
Digital Services and Customer Experience
How Client Centric, Digital Public Sector Services Improve NSW Citizen Experience
Innovation is a word not often directly correlated with government services. Due primarily to challenges around size, scope, budgets, bureaucracy, general risk-aversion and public scrutiny, the public sector is often regarded as slow moving. As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. The public sector needs to be increasingly innovative and to work smarter to effectively respond to the complex challenges facing society now and into the future. In this whitepaper we explore these digital service delivery priorities and delve into why they’re crucial to the future of public sector innovation.
General
How can we Change the Perception of Governance and Risk Management?
When someone says ‘governance’ or ‘compliance’ immediately our minds turn towards red tape, rules, regulations and bureaucracy. But that’s not necessarily the case. In fact, when integrated strategically, and supported by a culture of integrity corporate governance can help to mitigate risks, assure compliance and enable your department to achieve goals and drive improvements all while improving ethical standing in the eyes of citizens. Achieving this is often a complex process however that requires a reassessment and appraisal of current and future operating processes as well as a cultural transformation to help educate and bring the entire organisation on board. …
Data, Analytics and AI
Business Intelligence & Data Warehousing for Government
One of the reasons for the creation of the new function and teams was because “we’ve got a legacy environment that is siloed, manual and a very people-intensive process.” The output of all the new functions will be “an Enterprise Data Hub that will deliver great outcomes” to both the agency and ultimately the Victorian community. All of this can only work because of the new architecture that is built around the hub to enable and empower it to “deliver incremental value.” WorkSafe Victoria has many disparate parts to its business and all of the parts need to work together …
Data, Analytics and AI
Transforming 0s & 1s into Actionable Insight
Data is just a bunch of ones and zeros. Or at least that’d be the case without the expertise of professionals who turn information into actionable insights, and tools that make gigabytes of data digestible. Today, more and more organisations – in the private and public realms – are opening up their doors to big data and unlocking its power—increasing the value of a data science and scientists who know how to tease action from binary information. We surveyed attendees at the recent Data Science and Machine Learning Virtual Event, which was attended by almost 200 APS data professionals, to …
General
Spatial Data and Analytics
Open spatial data, or geospatial data is increasingly being used in a variety of sectors to assist with planning and delivery of infrastructure, as well as predicting how things will be shaped and assessed. Martin Karm says that they mostly use Microsoft products, but also rely on hybrid digital platforms. However, to match their specific need, they have “essentially developed our own platform from scratch.” Since they deal with schools and students, though platforms are important, “it is the investment in the skills and capabilities of the team that will see us truly deliver.” Many of the team members have …
Data, Analytics and AI
Big Data in the Public Sector: Three Ways Big Data is Reshaping Government Services
Data is the currency of the technological economy, with data science incorporated into almost every industry in 2020. The public sector, while trailing behind private enterprise, has become increasingly aware of the value that can be extracted from data sets. With advancements in technologies such as machine learning and cloud computing, coupled with global Open Government initiatives, emerging Big Data use cases in healthcare, transport, agriculture, justice and resource management are all shedding light on the opportunities of data as a critical asset. Most public sector data and information management professionals across Australia and New Zealand (A/NZ) understand data for …
Workforce, Skills and Capability
Upskilling to build critical skills and competencies: A crucial HR focus in 2021
In the past year, we saw a global pandemic completely shift every aspect of everyday life, including work. Remote working arrangements tested the practicality of traditional management processes and put the spotlight on the limitations of legacy IT systems. Prior to the pandemic, government HR leaders were generally concerned with recruiting, motivating, and retaining talent. And while upskilling was already a key priority for government departments prior to the pandemic, COVID-19 has heightened the reskilling challenge. The adoption of new technology in terms of working and HR has been an exciting one; technology has enabled a quick adaption to the …
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