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General

Key Takeaways From The Innovate SA 2022 Showcase

While covid has accelerated what was already an increasing demand for digital services from the constituent, 80% of the attendees in the CX and Digital stream felt that they were at the beginning or at the strategizing stage of their CX and digital journey. Both frightening and exciting when you see how far things have come since the start of the pandemic. But also, a reminder of the journey that lays ahead of us. When the main audience was asked what the priorities for the next 12 to 24 months the answers told us there is a lot on the …
Key Takeaways From The Innovate SA 2022 Showcase
Australia 14 Jul 2022
Industry Trends
Public
Save Rhea Kamath Author avatar
Data, Analytics and AI

Information Management for Government

Government Speaker: Kathryn Gulifa, Chief Data & Analytics Officer, WorkSafe Victoria Given the amount of data involved in each process, “the whole strategy was underpinned by data and analytics as a key pillar of the strategy.” Importantly, this was identified early and thus the “board and executive team were on board and understood the value of data and analytics.” The first deliverable was the implementation of a new CRM (customer relationship management) platform “that was initially focussed on managing the inspector at the operations.” The strategy document that lay behind the implementation was “several hundred pages long and described the …
Information Management for Government
Australia 4 Jul 2022
Industry Trends
Public
Save Rosie Fea Author avatar
Data, Analytics and AI

Developing Autonomous Data Competencies for Real Value & Analytics-Readiness

The concept of data integration can mean different things to different people, but for this purpose, it means “joining, combining or linking data from more than one source.” Generally, the data needs to have shared characteristics, so that it should be “about people or businesses,” and it can also be “integrated over time to create a longitudinal dataset.” But to really get the most out of the data, it also needs to interact with other datasets. For instance, “educational outcomes are not just affected by what’s happening in the classroom, they’re also affected by other things like health and family …
Developing Autonomous Data Competencies for Real Value & Analytics-Readiness
Australia 4 Jul 2022
Industry Trends
Public
Save Public Sector Network Author avatar
Cyber Security and Risk Management

Sifting through the Cyber Noise: Macquarie Government's Perspective

As one of the most targeted segments, government agencies IT Security teams are faced with a never-ending battle to keep their environments secure from every new threat. Like the story of the boy and the dyke, there are just too many holes and not enough fingers. Cybersecurity…
Sifting through the Cyber Noise: Macquarie Government's Perspective
Australia 28 Jun 2022
Industry Trends
Public
Save Teresa Anderson Author avatar
General

Achieving Digital Transformation across the Australian Public Service by 2025

Ultimately the Data Scheme is focussed on “increasing the availability and use of Australian government data,” so that it helps government to deliver services that are “simple, helpful, respectful and transparent,” allowing government to operate better. This creates great possibilities, and thus the ONDC is always optimistic, “believing that the best is always yet to come.” Data has largely become a “significant world currency,” with the volume of data “growing at an exponential rate.” In a practical Australian sense, during the global financial crisis a little over a decade ago, Australian government officials, who were involved in trying to alleviate …
Achieving Digital Transformation across the Australian Public Service by 2025
Australia 23 Jun 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar
Digital Services and Customer Experience

Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights

Government is in an interesting position when it comes to technology trends. The pandemic has accelerated the shift to digital interaction. 59% of citizens we surveyed recently told us they increased their use of government digital platforms since the start of 2020. App dedicated and mobile responsive applications are becoming expected by citizens, which in turn means the same functions and features are being compared to leading digital applications such as Uber. We are seeing approaches of user centered design and development become common practice, there is now much more focus on capturing the voice of citizen to make design …
Spotlight Interview - Spotlight Interview – Digital Government and CX ANZ Q2 National Insights
Australia 23 Jun 2022
Industry Trends
Public
Save Knia Pablo Author avatar
Digital Services and Customer Experience

Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector

We are seeing more SAAS-based technologies which require a different mindset and capabilities. They will need to deal with evolved architectures, new procurement models and integration methods. We believe automation and orchestration will be significant factors in the SAAS world. The state of legacy technologies in organisations has been seen as a significant inhibitor. Most have adopted ‘quick fixes’ and workarounds to respond to essential services required in the midst of the pandemic e.g. remote office and online business activity. Unfortunately, a lot of these updates are temporary in nature and don’t provide a long-term solution. Organisations should be looking …
Spotlight Interview - Hitting Digital Transformation Targets across the Public Sector
Australia 23 Jun 2022
Industry Trends
Public
Save Milena Tsitovitch Author avatar
General

The impact of climate change on emergency management responses

Across Australia, the start of the pandemic also coincided with more floods, bushfires and other natural disasters. The week that COVID-19 was first detected in late December 2019, was also the week that the black summer bushfires began across eastern Australia. Since then, all emergency services have been over-stretched and at times, overwhelmed. When coupled with imposed limitations on movement, resource reallocation, and team and volunteer restrictions due to quarantine requirements, the COVID-19 pandemic has forced a reassessment of emergency management and pandemic response activities. Below we hear first-hand accounts from Dr Alan March, Professor, Urban Planning, Disaster Risk Reduction …
The impact of climate change on emergency management responses
Australia 23 Jun 2022
Industry Trends
Public
Save Juhi Agarwal Author avatar

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