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Digitising Government Corporate Services: Overcoming Challenges
Shared service transformation – been there, done that? Well then, what’s next? We’ve put together a little slideshow to discuss how you can further mature shared services with emerging digital tools. What opportunities exist in a shared services 2.0 world, and what challenges stand in your way in a unique government environment.
General
Supplier Relationship Management: Reworking SRM to Navigate Covid-19 Supply Chain Challenges
In part one of the Contract and Supplier Management in the Age of Covid-19 blog series we took a look at what successful contract management looked like and explored why a reworking, or indeed an implementation of supplier relationship management frameworks was integral to navigating procurement challenges for the remainder of 2020, as well as into the future. Essentially organisations don’t tend to invest in the life cycle of a contract – you invest in the procurement and once you’ve got a supplier in place, we expect them to get on and not cause any problems. While this ‘muddling’ along …
IT Modernization and Cloud
APIs In Action: How APIs are Facilitating Open Data Sharing and Enhancing Citizen Outcomes
Application Programming Interfaces, commonly referred to as APIs, are the cornerstone of modern applications, enabling core features of complex software to be extended and integrated in many different ways. The adoption of Big Data, coupled with Federal Open Government Data initiatives around the world have driven increased use of APIs. APIs are rapidly innovating and transforming the way that organisations can deliver services and improve customer experiences. By adopting an API first digital government approach, in the public sector, these benefits manifest themselves in three key ways: Ultimately however APIs are about transparency, sharing and openness, which is how most …
Data, Analytics and AI
6 Top Tips: Embedding a Data Centric Organisational Culture
Data is king in the technological economy, but before you can unlock its potential, you’ll need the right culture. To learn more about embedding a data-centric organisational culture read on below. In the second part of the series we look at how to build the right culture to effectively harness data for informed decision making. Data has become an organisation’s most valuable asset, providing a strong foundation for decision making and citizen experience initiatives. But unlocking its true potential is more than just empowering leaders to make better decisions using insights extracted from data; it’s about embedding data science into …
General
Digitising and Scaling Corporate Services: Understanding the Benefits of Transformation for Government
In part two of the Digital Corporate Services blog series we take a look at how two public sector organisations are maturing, digitising and scaling corporate services, as well as the benefits they’ve achieved through transformation. Shared-services functions have a central role to play in today’s digital environment. These groups exist to streamline the management of internal processes and to assist in the quick and efficient delivery of software and services to customers as increasingly, the back-end work they perform is critical for capturing data that can then be used to create even better, more seamless front-end experiences. While corporate …
General
The Next Big Step: Digitising and Maturing Government Shared Services
In part one of the the Digital Corporate Services blog series we discuss the opportunities, challenges and benefits of maturing government shared services with emerging digital tools and how to extract greater value and increase organisational agility and flexibility by maturing these services. It goes without saying that by now every public sector department and agency is on some kind of digital transformation journey. For a long time though these transformations have been end-user or citizen-centric – whether that be a new portal to renew drivers licenses online instead of queuing in person or a self-service function to help answer …
General
Public Sector Contract Management in the Age of Covid-19
Below we take a look at what contract management actually is, and why a reworking, or indeed an implementation of, contract management frameworks is integral to successfully navigating H2 2020. It seems we can’t have a conversation these days without the dreaded ‘c’ word coming up, and while a few ‘c’ words are considered the ‘c’ word, 2020 is a standout year for one in particular – Coronavirus. Needless to say the month of March left many reeling, with every single industry impacted in some way, with those in the corporate services, supply chain and procurement space especially feeling the …
General
The Six C's of Emergency Communications
Evaluating mission-critical communications: 6 vital factors for safe cities | Daniel Hill, Director of Solutions ANZ, Motorola Solutions Could any policy planner, however astute, have predicted the difficult circumstances presented to our public safety agencies right now? Thousands made homeless by the worst bushfire season on record, COVID-19 lockdowns and border closures, and massive protest rallies compounding the risk of viral transmission. For police, fire services and medical responders, these are indeed challenging times. Mission-critical communications technology must fulfil certain essential criteria to meet the standards of today. It must facilitate strategic decision making by converting situational data into meaningful …
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