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Cyber Security and Risk Management
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General
The Pursuit of Operational Excellence: People, Automation and Technology
Operational Excellence Roadshow 2023
The pursuit of excellence is very likely the goal, or at least one of the top two or three goals of any service organisation. Most businesses, government agencies and service providers wish to be the best that they can be in their chosen field, and want to pursue their efforts in the most efficient and effective ways. Read this exclusive report to explore first hand findings from over 250 OpEx leaders from across Australia and New Zealand, as well as case studies, tips and lessons learned.
Cyber Security and Risk Management
Partner Content
Crypto Crime Report
With mounting media coverage of the crypto crimes and scandals, one might think the crypto ecosystem is riddled with crime. However, though illicit crypto transaction volumes reached all-time highs last year, the share of all crypto activity associated with crime was less than .25% of all transactions. We are breaking down these trends and more in our 2023 Crypto Crime Report. Download your copy now and you’ll get original data, research, and case studies on the most pressing crypto crime topics.
IT Modernization and Cloud
Showcasing South Australian design and innovation for a better society
Innovate SA
Innovation is ultimately about creativity, having a go, engaging with people and trying to find a solution to a problem in order to make a difference. It is about engaging stakeholders, ensuring that the conditions are right by making it acceptable to fail, and by learning from mistakes to continually improve. Ultimately, innovation in South Australia is in a good position. The right people are being attracted to the industries that are making a difference, and they are being given the tools and opportunities to make an impact.
IT Modernization and Cloud
Where practical operations meets pioneering innovation in NSW
Innovate NSW
NSW was the first place white settlers came to in Australia, it is the largest state in terms of population, and in Sydney, it is home to some of the most iconic structures in the country. This pioneering spirit has continued into modern times with the creation of innovative government departments and the adoption of creative technologies. Although each state claims to work on behalf of the people they serve and put their interests first, only NSW has a Department of Customer Service (DCS), which is genuinely a jewel in the crown of service organisations across the country. It was …
Digital Services and Customer Experience
Digitisation in the public sector: a focus on the customer experience
To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
Digital Services and Customer Experience
Digital transformations for a modern Aotearoa New Zealand
Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
IT Modernization and Cloud
Partner Content
Looking Glass: Bringing tech-led business changes into focus
For many businesses around the world, keeping up with technology can be a significant challenge given the rapid pace of change in the industry. That’s why Thoughtworks created the Looking Glass— it’s designed to help businesses navigate industry shifts and identify new opportunities. This report will help you to identify the most important trends impacting your business today and in the future. In times of economic uncertainty, it's critical that you make informed decisions about how to act and what to prioritize. Doing so will position you to emerge stronger on the other side.
IT Modernization and Cloud
Connectivity 4.0: The New Business Imperative
Your road map to building tomorrow’s networks and connected technologies to support mission-critical infrastructure and services — and enable sustainable growth.
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