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IT Modernization and Cloud
Where practical operations meets pioneering innovation in NSW
Innovate NSW
NSW was the first place white settlers came to in Australia, it is the largest state in terms of population, and in Sydney, it is home to some of the most iconic structures in the country. This pioneering spirit has continued into modern times with the creation of innovative government departments and the adoption of creative technologies. Although each state claims to work on behalf of the people they serve and put their interests first, only NSW has a Department of Customer Service (DCS), which is genuinely a jewel in the crown of service organisations across the country. It was …
Digital Services and Customer Experience
Digitisation in the public sector: a focus on the customer experience
To try to be as customer centric as possible, many organisations these days are digitising their services. Whilst this is appropriate in most cases, it is important to first identify the underlying reasons for the digitisation, and to properly prepare for it, both in terms of creating the right culture for staff and also for customers. Ultimately, the goal of digitisation, much like the goal of any service organisation in general, is to serve the customer in the most efficient and effective way, so any technology or other process needs to be embedded and needs to be in place for …
Digital Services and Customer Experience
Digital transformations for a modern Aotearoa New Zealand
Innovate NZ 2023
After several years of chaos, disruptions and crises, 2022 was the first year since 2019 that much of the world returned to some sort of normality. For Aotearoa New Zealand, being a small country with a small population, that normality quickly settled in, and although many changes forced by the pandemic are still in place, and there are still some ongoing residual pandemic issues, including hybrid working and a greater use of technology across most industries, the pandemic is largely seen as a recent and confronting memory, but nonetheless something that is now firmly in the rear view mirror.
IT Modernization and Cloud
Partner Content
Looking Glass: Bringing tech-led business changes into focus
For many businesses around the world, keeping up with technology can be a significant challenge given the rapid pace of change in the industry. That’s why Thoughtworks created the Looking Glass— it’s designed to help businesses navigate industry shifts and identify new opportunities. This report will help you to identify the most important trends impacting your business today and in the future. In times of economic uncertainty, it's critical that you make informed decisions about how to act and what to prioritize. Doing so will position you to emerge stronger on the other side.
IT Modernization and Cloud
Connectivity 4.0: The New Business Imperative
Your road map to building tomorrow’s networks and connected technologies to support mission-critical infrastructure and services — and enable sustainable growth.
Cyber Security and Risk Management
Partner Content
Cyber Security Priorities and Investments with an Outcome-driven Approach
Readiness to detect, contain and respond to Information Security threats is measured by an organisation's state of Cyber Maturity. The Cyber Maturity journey requires strong leadership direction and sustained action - it's not a software procurement matter that can be left solely in the hands of IT…
Cyber Security and Risk Management
Partner Content
The Security Leadership Series. Cloud Migration: The Sky is the Limit
To identify the key trends, issues and considerations regarding cloud adoption and to leverage local insight into the cloud adoption we chose to conduct a comprehensive study that gathered data and insight from approximately 30 influential Australian leaders in technology and security. Survey parti…
IT Modernization and Cloud
Partner Content
ESG Business Justification Brief for N2WS
Effectively executing, managing, and restoring data from backups in public cloud environments are difficult tasks. IT teams struggle with the complexity of using backup solutions designed for on-premises environments that are “shoe-horned” into public cloud deployments. ESG validated that N2WS deli…
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