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Public Sector Network's Insights

Digital Services and Customer Experience

WA Government Innovation Survey Summary 2020

On 5 March 2020 Public Sector Network delivered the WA Government Innovation Showcase in Perth in conjunction with the WA Government. An online survey, open to all attendees, was conducted in association with the event. The survey asked a number of questions about innovation strategies, as well as views on the subject by individual respondents. The survey was answered by 115 attendees, roughly one-third of the total, and included both qualitative and quantitative questions.
WA Government Innovation Survey Summary 2020
Australia 14 Jul 2020
Industry Trends
Public
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Data, Analytics and AI

Data & Analytics Survey Summary 2020

In February and March 2020 Public Sector Network conducted a Data and Analytics Roadshow across six cities in Australia and New Zealand. An online survey, open to all attendees, was conducted in association with the events.
Data & Analytics Survey Summary 2020
Australia 14 Jul 2020
Whitepapers & Reports
Public
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Data, Analytics and AI

Public Sector Data and Analytics in 2020

Building and improving service, strategy, and operations through data and insights. “The analogy I use is if you had a jigsaw puzzle: we know the pieces, we’ve got them all in front of us; we know what the end result should looks like, because there’s a picture on the box; but there’s an awful lot of pieces thrown around in there, and no one’s giving us instructions on any of it.
Public Sector Data and Analytics in 2020
Australia 14 Jul 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Tools and technologies supporting public sector professionals in their roles

Tools and technologies supporting public sector professionals in their roles
Australia 14 Jul 2020
Industry Trends
Public
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Data, Analytics and AI

How to become customer-centric with digital transformation

Digital technology is fundamentally changing the way organisations of all kinds—business and government—interact with those they serve, be they customers or citizens. Today, organisations have the power to communicate in real-time and receive immediate feedback from online interactions. Whilst individuals have access to collaborative workflows via direct and instant access to information and services, government departments gain greater responsiveness to customer needs, improved efficiencies, and additional value add to customers. Digital technology enables organisations to become truly customer-centric in a way that was never previously possible. However, developing and implementing the systems to realise the potential of digital technology presents …
How to become customer-centric with digital transformation
Australia 14 Jul 2020
Whitepapers & Reports
Public
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Cyber Security and Risk Management

Cyber security and SIEM in The ANZ public sector

Cyber security is an integral part of the management of modern Information systems. It is a complex area, with many vendors and competing products, a host of service offerings, and many different paths to success. It can be a confusing landscape, even for knowledgeable industry professionals. This White Paper is designed to help you cut through. It examines the basics of SIEM, which are rarely spelt out and which too often are coloured by a particular vendor’s product suite. It looks at the special conditions confronting government agencies on the security front, and briefly at the legislative and policy frameworks …
Cyber security and SIEM in The ANZ public sector
Australia 14 Jul 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Leverage Digital Transformation to Deliver Enterprise Services in the "New Normal" - Bob Osborn, ServiceNow

Government agencies are wrestling with continuity of operations with a dispersed workforce caused by the recent pandemic. Agencies had made enormous investments in digital transformation, which can be leveraged to not only deal with these recent challenges but embrace a new normal. Organizations may not have been prepared for the sweeping impact of COVID-19. Leaders now have a short window where they can not only set the structure of what returning to the workplace looks like, but also define the culture of the company for years to come. Digital workflows provide flexibility in a world where working remotely is the …
Leverage Digital Transformation to Deliver Enterprise Services in the "New Normal" - Bob Osborn, ServiceNow
Canada 14 Jul 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

The future of government communications in the digital age

‘In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience. ‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping".* Where previously external messaging had to be approved at the highest level and speaking to journalists was an issue for the …
The future of government communications in the digital age
Australia 13 Jul 2020
Whitepapers & Reports
Public
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