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Cyber Security and Risk Management

Securing the Cloud

““It’s important to note that we are provider agnostic. We will work with anybody who’s prepared to support the government to achieve its digital aspirations and ultimately its outcomes and results for New Zealanders.”” Adrienne Moor, Lead, The Government Cloud Programme, Department of Internal Affairs “The continued investment in New Zealand by global cloud providers is delivering strong and positive support for New Zealand’s digital maturity. At the same time, agencies have varying needs, so the need and the flexibility of the cloud solutions need to be able to reflect and enable what is required in their different contexts for …
Securing the Cloud
New Zealand 26 Nov 2021
Industry Trends
Public
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Digital Services and Customer Experience

Connecting with citizens through targeted and engaging communications

The way we all communicate has changed. The invention of the telephone was a genuine game-changer, but now nearly a century and a half later, communication takes many forms, particularly in the digital space, and government agencies need to be at the forefront of this revolution. In Australia, many of the federal agencies in particular have embraced social media and have re-created their digital strategies to match the expectations of their communities. This paper showcases examples from three of those agencies. The experience of social media is now fundamental to the creative, artistic and cultural industries within Australia and across …
Connecting with citizens through targeted and engaging communications
Australia 19 Nov 2021
Industry Trends
Public
Save Rosie Fea Author avatar
General

State-wide Connectivity

“With the right policy reforms, the right projects and some good strategic investment in the digital space, our regional communities will be uniquely positioned to leverage opportunities in a post-COVID digital economy for accelerated growth in key sectors.
State-wide Connectivity
Australia 18 Nov 2021
Industry Trends
Public
Save Teresa Anderson Author avatar
General

Architecting the Future Smart City

Cities and regions all over the world need to continually adapt to keep up with technology and with the expectations of their citizens. In New Zealand, given the size of the country and the spread of the population, there are significant differences and challenges between the largest cities and the smallest regions. Wellington is the capital and one of the largest cities. “People said that we were absolutely mad to go down the Zealandia journey, but now we’re doing something even more extraordinary, which is to try and get rid of predators from across the entire city. No major urban …
Architecting the Future Smart City
New Zealand 18 Nov 2021
Industry Trends
Public
Save Rosie Fea Author avatar
General

Using technology to increase resilience and coordinate response in times of crisis

At the recent Emergency Management Innovation event, we heard from Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet and Joe Buffone, Director-General, Emergency Management Australia, Department of Home Affairs as they discuss developing standards and technologies to enable collaborative emergency response. In this article they explore: The framework is the primary mechanism by which all Commonwealth agencies work collectively to deliver a national effort in support of a particular jurisdiction that has an operational responsibility in dealing with the crisis at hand - Trevor Jones, Assistant Secretary, Department of Prime Minister and Cabinet In other words, whilst the …
Using technology to increase resilience and coordinate response in times of crisis
Australia 17 Nov 2021
Industry Trends
Public
Save Lily Stokes Author avatar
Digital Services and Customer Experience

Driving service excellence in state government through digital transformation

The first two decades of the current century have seen enormous technological changes in almost every field. Digital technology continues to have a disruptive impact on businesses and the economy, and it is not an exaggeration to say that any organisation or sector that doesn’t keep up with the pace of digital transformation will be left behind. Digitisation however is not only about the use of technology. It is about being able to work seamlessly in the digital age. At a state level, the process to digitise is often more complicated because there is not an equivalent transformation agency in …
Driving service excellence in state government through digital transformation
Australia 16 Nov 2021
Whitepapers & Reports
Public
Save Rosie Fea Author avatar
General

Modernising & Maturing Australian Corporate Shared Services

The agency itself was created in 2012 through a merger of other organisations, but by 2019, the founding CEO had resigned and things started to feel stale. “Often with a new CEO comes a bit of change,” and one of the first things that the new CEO implemented “was the first-ever employment engagement survey.” This also led to a new 10-year strategy, which was “endorsed by the board in March 2020.” Separate from that, other changes happened in the sector and across government at around the same time, and just before COVID-19 became the focus of everyone’s attention, it was …
Modernising & Maturing Australian Corporate Shared Services
Australia 15 Nov 2021
Industry Trends
Public
Save Lily Stokes Author avatar
General

Scaling, Digitising & Maturing NZ Public Sector Shared Services

The goal of any business, particularly a large-scale operation, is to be as efficient as possible, delivering the best possible services whilst expending the least number of resources, thereby maximising profit. For large institutions with long histories, changing behaviours and becoming more efficient is often particularly difficult. But not impossible. However, like every organisation of significant size, there are constant roadblocks. The finance team, in particular, they are constantly involved in “firefighting, managing our backlogs, solving problems, and coaching our people to be more efficient, though there’s never enough time to actually develop our people.” The goal of course is …
Scaling, Digitising & Maturing NZ Public Sector Shared Services
New Zealand 15 Nov 2021
Industry Trends
Public
Save Paris Armstrong Author avatar

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