Transforming VicHealth to Proactively Respond to Citizen needs

VicHealth was seen as not proactively responding to the needs of Victorians in the health promotion and seen by the Victorian Government, the Board, and stakeholders and partners, as too internally focused. In response to feedback from the Victorian Government, the Board, and stakeholders and partners, VicHealth has delivered a significant period of transformation over the last 3 years.

Delivering a Connected and Seamless Experience for the Digitally-Driven Citizen with the Alberta Health Service

Alberta Health Services (AHS) developed their COVID-19 online self-assessment tool1 to empower Albertans in a time when everything was unknown, said Ammneh Azeim, the Digital Experience Lead at AHS. The tool is still in active use today.

Ensuring Affordable, Reliable, and Sustainable Local Government Services and Infrastructure with the Ministry of Highways Saskatchewan

This article gives an in-depth review of how the Provincial Government of Saskatchewan is taking various initiatives to create sustainable, reliable and affordable local government services and infrastructure considering the challenges the province faces in the future.

Providing Agencywide Training Support for redeployed staff during a Global Pandemic

Due to the onset of Covid 19 in March 2020, agency staff were redeployed to the New York City Department of Social Services Supplementary Nutrition Assistance Program (SNAP) and Cash Assistance (CA) programs, and a training solution was required for these redeployed staff. As policies and processes shifted because of the pandemic, the New York City Department of Social Services redirected resources to mission critical areas. Staff from various departments throughout the Agency were reassigned to assist programs that administered social service benefits. The Office of Training & Workforce Development (OTWD) led the charge in the development and deployment of …

Building a Sustainable and Resilient Future through Smart City Planning at the Town of Bridgewater

Most people, irrespective of where they live, want their lives to be enhanced by all of the technologies that are available, yet it is often the smaller and more regional places that seem to get overlooked. The Town of Bridgewater, on the south shore of Nova Scotia, was determined to not be left behind. Leon de Vreede, the Sustainability Planner within the Community Development Department of Town of Bridgewater, says that despite their meagre population of 8,600, for a decade or so they have been undertaking innovation related initiatives particularly in the field of energy and climate.

Building Capacity and Mobilizing Technologies to Foster Community Safety, Well-Being and Inclusivity

Ensuring the safety of citizens The safety of every city is of paramount importance, and this is particularly the case when it comes to looking after the most vulnerable. Emergency services like police and ambulance do what they can, but sometimes they are stretched and don’t have the capacity to a…

Mobility-as-a-Service- Infrastructure, Integration and Impact - Insights from Invest Ottawa

Acknowledging the Digital Divide and looking to create and revamp infrastructure as a means of spreading accessibility and mobility, particularly to remote communities

Spotlight on Surface Transit Priority Measures at City of Toronto

David Kuperman, Program Manager, Transportation Planning City Planning – North York District, City of Toronto Surface Transit Operations and Priority Measures at the City of Toronto discusses surface transit priority measures at the City of Toronto.