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Digital Government & CX
Effective Communications to Constituents Relying on Social Safety Net Programs
As the need for social services is impacted by Covid-19, the need to send special notices is increasing exponentially. Notices about Medicaid renewals, SNAP Interim reports, approval notifications, requests for information, etc. has increased to include special notices about emergency SNAP, allotment changes, interview process changes, and more. This can be very confusing to constituents and will likely generate an increase in phone calls. Quadient Inspire allows agencies to communicate with constituents in the way that is easiest for them. With dynamically created custom notices that are delivered across multiple communication channels (SMS, email and others), agencies can increase reach …
People & Culture
Managing Your Remote and Mobile Workforce
People are often attracted to various workplaces because of the benefits and conditions, but many of these benefits and conditions had to change as a result of the pandemic. For some, working remotely was already on the cards, but for others, they had to adapt and change their practices very quickly. This paper brings together the perspectives of senior executives from three local government regions, one in the UK and two from Australia. Whilst two of them had to change many of their practices as a result of COVID-19, one of them is so remote that the pandemic barely affected …
Local Government & Communities
Modernising the Local Government Workplace
Local government is the closest tier of government to the people, and to satisfy and provide for the communities they serve, councils need to have modern and efficient practices, and need to operate in well-functioning and effective ways. This paper follows the journeys of three local governments from three jurisdictions as they navigated their way towards modernisation and improvement, and as they coped with challenges and crises, including COVID-19. These three examples provide a snapshot of how councils can adapt and modernise to better serve their communities.
Local Government & Communities
Improving the Operational Efficiency of Your Council in 2020
Local government is the closest level of government to the people and therefore also needs to be the most innovative to keep up with citizen demands. The pandemic has changed expectations and has changed the speed at which councils innovate and adapt.
Local Government & Communities
Using Technology to Meet Your Customer Needs in 2020
Local governments are constantly innovating or order to better connect with their communities. Whilst this was true before the pandemic, COVID-19 has made them innovate in ways they never have before, using technology. All the councils saw the pandemic as a challenge but also an opportunity to better connect to their communities, and to continue this connection once the pandemic is over.
Local Government & Communities
Local Government Transformation in 2020
The unique circumstances and opportunities for innovation and local government in a post-COVID-19 world.
Digital Government & CX
OECD Work on Environment
The following are just a few of the environmental issues the OECD covers in 2019 and 2020 to reveal both the consequences of inaction and the solutions for the future using Environmental performance reviews, information, data and indicators: Climate change, biodiversity and ecosystems, the ocean, water, nitrogen management environmental policies and outcomes, green growth, green mobility and transport, chemical safety and waste.
Cyber Security & Risk Management
Progress Report on a National Public Safety Broadband Network
Building a Safe and Resilient Canada Public Safety Broadband Network Temporary National Coordination Office Government of Canada 2019
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