Digital Services, CX, and AI Innovation
For executives in Digital Services, Customer Experience, and Service Design. Explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, responsible AI and automation
This track explores how digital services, customer experience, and artificial intelligence are reshaping the way government engages with Queensland. Designing intuitive, inclusive and impactful services: this track explores how public sector leaders are reimagining services around the real-world needs of citizens. Through human-centred design, digital innovation, and the strategic use of automation and AI, we’ll examine how to deliver more connected, personalised and inclusive experiences. From productivity and accessibility to quality and trust, join us as we explore the tools, mindsets and strategies shaping the next generation of public service delivery.