Digital Leadership Day Queensland

AI promises transformation, but only if you have the leadership, data, techniology and culture in place. Is your agency ready? Engage with senior peers to assess where your agency is on its AI journey.

• Leadership & Culture Activation – How to set a digital vision and drive change while managing operational realities, building the right culture and leading change with confidence.
• Holistic AI Maturity – Understand where you are in your AI journey. Explore frameworks for assessing data quality, governance, technology infrastructure and workforce capability. Identify blockers like legacy systems, siloed date, and tech debt and how to overcome them
• Safe-to-Fail Experimentation - Discover how to experiment safely with AI, and scale initiatives that deliver real impact. Discuss case studies of successful (and stalled) AI initiatives in government.
• Scalable Roadmap & Scorecard - What does the technology and data roadmap look like to be AI ready?

As government addresses the pace of change in AI and digital technology, it’s increasingly clear: technology alone won’t deliver transformation - people will. This roundtable explores the critical role of leadership, culture, skills, change management, and strategic partnerships in unlocking the full potential of technology in the public sector.

• People Strategy is Digital Strategy: Digital transformation is not just a tech challenge—it’s a leadership and capability challenge. Consider how best to build digital fluency, confidence, and adaptability at every level, focussing on change readiness, not just system readiness.
• Trust is Your Licence to Operate: Ethical AI, robust information and data management, and inclusive experience design are non-negotiables. Unlock how to embed ethics, explainability, and accountability into digital and AI programs to ensure trust and adoption success.
• Creating synergy between people, systems & culture: Explore this powerful combination that determines whether digital ambitions deliver public impact – the difference between digital investments that simply modernise operations and those that truly transform communities.

Attendees will explore the unique challenges and strategic opportunities for government leaders implementing AI technologies. Join the session as the speaker outlines practical approaches for effective digital transformation in the public sector.

• Build Digital Trust in the Age of AI: Learn practical steps government leaders can take to add AI while staying transparent and strengthening public confidence
• Connect the Dots Without Ripping and Replacing: See how integrating AI with BPM, ECM, and CCM turns siloed processes into smooth, end-to-end services on top of existing systems
• Measure What Matters Most: Understand why the real success metrics are citizen satisfaction, accessibility, and trust—not just cost saving

• Successful Automation Strategies: Discuss practical approaches to automating routine functions within government operations for improved efficiency and accuracy.
• Continuous Process Improvement: Identify ways to enhance processes through continual automation efforts, leading to better service delivery and responsiveness to citizen needs.
• Transparent AI decision-making that adheres to policy and compliance requirements and adapts to changes in Government

1. Explore how agencies can build impact measurement frameworks that align funding with government objectives. We will discuss how to identify meaningful metrics that reflect community outcomes rather than simply counting activities.
2. Aligning funding to strategy - examine how real‑time data enables agencies to adjust investments based on performance. Participants can share strategies for recognising when programs are delivering strong outcomes and when to redirect resources.
3. Building confidence through governance and transparency - discuss the importance of structured governance and regular audits; the Queensland Audit Office found that a lack of transparency can erode public trust. Learn how digital funding platforms centralise data and automate documentation to improve accountability

In this interactive session we will share and discuss how AI-enabled expense management is transforming government finance processes — from eradicating manual workloads to vastly improving policy compliance and spend visibility. We’ll explore practical use cases, real-world examples from the public sector, and quick-win strategies to drive efficiency, integration and faster return to value.

This roundtable is for anyone interested in finding out what other agencies and Shared Service departments are doing to modernise spend management through AI and automation. We’ll focus on practical steps and examples for how to:

• Get better visibility and control. Reduce leakage, boost auditability, and ensure funding is used effectively
• Leverage AI-powered tools to cut processing time, reduce errors and duplicates, and increase policy compliance
• Start with AI in low-risk, high-impact ways — without a full tech overhaul.
• Automate to empower your teams and ease admin burdens
• Hear how other agencies are driving impact with AI-enabled spend management