Government Innovation Showcase Ontario

Wednesday, 16 Sep 2026

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7:50AM

Registration & Networking

7:50 AM - 8:50 AM (60 mins)

8:50AM

Welcome from Public Sector Network

8:50 AM - 9:00 AM (10 mins)

9:00AM

Opening Remarks from the Chair

9:00 AM - 9:20 AM (20 mins)

9:20AM

Ministerial Address

9:20 AM - 9:30 AM (10 mins)

Hon Stephen Crawford Minister of Public and Business Service Delivery and Procurement, Government of Ontario

9:30AM

Industry Insights

Partner Perspective

9:30 AM - 9:50 AM (20 mins)

9:50AM

Keynote

From Strategy to Delivery: Driving Impact Across Government

9:50 AM - 10:10 AM (20 mins)

10:10AM

Industry Insights

Partner Perspective

10:10 AM - 10:30 AM (20 mins)

10:30AM

Panel discussion

Delivering Public Value in the Digital Era: Leadership, Technology and Outcomes

10:30 AM - 11:00 AM (30 mins)

Maud Murray Deputy Minister, Ministry of Red Tape Reduction, Government of Ontario

John Ostrander Deputy Minister, Cabinet Office, Public Service Renewal and Lean Excellence, Ontario Public Service

11:00AM

Morning Networking Break

11:00 AM - 11:40 AM (40 mins)

11:40AM

Service Delivery, User Experience and AI

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:40AM

Technology, Data & AI Integration

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:40AM

AI & Enhanced Productivity

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:50AM

Keynote Service Delivery, User Experience and AI

Designing Around Life Events: Rethinking Government from the People’s Perspective

11:50 AM - 12:10 PM (20 mins)

11:50AM

Keynote Technology, Data & AI Integration

Integrating Data for Impact: Building Connected Systems for Better Decisions

11:50 AM - 12:10 PM (20 mins)

Gina Johar Senior Vice President, Data and Knowledge Management, Infrastructure Ontario

11:50AM

Keynote AI & Enhanced Productivity

AI at Work: Redefining Productivity in the Public Service

11:50 AM - 12:10 PM (20 mins)

12:10PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:10PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:10PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:30PM

Panel discussion Service Delivery, User Experience and AI

Breaking Silos in Service Delivery: Making Integration Work in Practice

12:30 PM - 1:00 PM (30 mins)

Sumon Acharjee Chief Information Officer, City of Markham

Janet Ihm Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store

12:30PM

Panel discussion Technology, Data & AI Integration

Rethinking Service Delivery: Using Data and Intelligent Systems to Improve Speed, Quality, and Accessibility

12:30 PM - 1:00 PM (30 mins)

Marwan Afara Director, Information Technology, iGaming Ontario

12:30PM

Panel discussion AI & Enhanced Productivity

Empowering Workforce Through Technology Integration

12:30 PM - 1:00 PM (30 mins)

Samir Wissa Chief Information Security Officer, MGH & Sinai Health

Mohammad Reghabi Vice‑President, Digital and Data Services, Ontario One Call

1:00PM

Networking Lunch

1:00 PM - 2:00 PM (60 mins)

2:00PM

Case Study Service Delivery, User Experience and AI

From Voice to Value: Turning Citizen Feedback into Action with AI

2:00 PM - 2:20 PM (20 mins)

Sasha Fay Director, Advanced Analytics, OLG

Tony Feng Senior Manager, Advanced Analytics, OLG

2:00PM

Keynote Technology, Data & AI Integration

Building the Foundation for Enterprise AI: From Cloud-Native Data to Real-World Impact

2:00 PM - 2:20 PM (20 mins)

Fartash Haghani Director of Enterprise Data and AI, City of Toronto

2:00PM

Keynote AI & Enhanced Productivity

Measuring Productivity in the Age of AI: What Does Success Actually Look Like?

2:00 PM - 2:20 PM (20 mins)

2:20PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:20PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:20PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:40PM

Fireside Chat Service Delivery, User Experience and AI

Inside a Service Transformation: Lessons from the Front Line

2:40 PM - 3:00 PM (20 mins)

2:40PM

Fireside Chat Technology, Data & AI Integration

From Systems to Ecosystems: Rethinking Government Technology Architecture

2:40 PM - 3:00 PM (20 mins)

2:40PM

Keynote AI & Enhanced Productivity

Redesigning the Way We Work: Leadership, Culture, and the Augmented Public Service

2:40 PM - 3:00 PM (20 mins)

3:00PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:00PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:00PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:20PM

Panel discussion Service Delivery, User Experience and AI

Future Trends in Digital Government

3:20 PM - 3:50 PM (30 mins)

Marwan Afara Director, Information Technology, iGaming Ontario

3:20PM

Panel discussion Technology, Data & AI Integration

AI Ethics in Action: Balancing Innovation and Accountability in Government

3:20 PM - 3:50 PM (30 mins)

Sumon Acharjee Chief Information Officer, City of Markham

Olivera Zatezalo CISO & VP, Cyber and IT Security, Ontario Power Generation

3:20PM

Panel discussion AI & Enhanced Productivity

From Manual to Modern: How AI is Transforming Productivity

3:20 PM - 3:50 PM (30 mins)

Priya Mouli Chief Information Security Officer, University of Alberta

Justin Alerta Director (A), Strategic Initiatives Branch, Labour Relations Solutions Division, Ministry of Labour, Immigration, Training and Skills Development, Ontario Public Service

3:50PM

Service Delivery, User Experience and AI

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

3:50PM

Technology, Data & AI Integration

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

3:50PM

AI & Enhanced Productivity

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

4:00PM

Expo Hall

Networking Drinks Reception

4:00 PM - 5:00 PM (60 mins)

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