Agenda |

Federal 2025

Government Innovation Showcase Federal

 Thursday, 09 Oct 2025
7:50AM

Registration and Breakfast

7:50 AM - 8:50 AM (60 mins)

8:50AM

Welcome from PSN

8:50 AM - 9:00 AM (10 mins)

9:00AM

Opening from the Chair

9:00 AM - 9:10 AM (10 mins)

9:10AM
Fireside Chat

Global Perspectives on Digital Transformation and Modernization in Government

9:10 AM - 9:30 AM (20 mins)

Barry Lowry Chief Information Officer, Government of Ireland
Christine Bellamy Director, GOV.UK ,UK Government Digital Service

Drawing on experiences from around the world, we'll examine how different countries are leveraging technology to enhance public services, improve operational efficiency, and drive innovation in the public sector. Attendees will gain insights into successful strategies, common challenges, and emerging trends in government digital transformation efforts globally.

  • Commonalities across countries and geographic regions in digital transformation experiences, opportunities and challenges.
  • Key differences and lessons to be learned from one another.
  • Organizational structures and the key roles that drive transformation and modernization.
9:30AM
Industry Insights

Migration and Modernization without Mission Disruption

9:30 AM - 9:50 AM (20 mins)

Explore proven strategies for government agencies to modernize IT infrastructure and migrate to cloud-based solutions while maintaining uninterrupted mission-critical operations. Learn how to navigate the complex landscape of legacy system migration, harness the power of cloud technologies, and ensure continuity of essential services throughout the transition process.

  • The 5 keys to success to migration and modernization without mission disruption.
  • How to proactively identify and address where disruptions will likely occur.
9:50AM
Keynote

Unlocking Innovation: Building and Nurturing Partnerships and Ecosystems in Government

9:50 AM - 10:10 AM (20 mins)

Join this session of innovation leaders, trail blazers and champions to learn that the best way to unlock real innovation impact is through understanding and growing your ecosystem and nurturing strategic partnerships.

  • Explore various partnership models, including public-private collaborations, that foster and accelerate innovation
  • Identify and overcome likely obstacles and barriers.
  • Map your innovation ecosystem and ensure it supports your goals.
  • Explore various partnership models, including public-private collaborations, that foster and accelerate innovation.
10:10AM
Panel discussion

Innovative and Emerging Funding and Procurement Strategies for Public Sector IT Initiatives

10:10 AM - 10:40 AM (30 mins)

This session explores cutting-edge strategies for funding and procuring innovative technology initiatives in the public sector. As governments face increasing pressure to modernize services and operations, traditional funding and procurement methods, and the resources required often fall short. We'll examine emerging approaches that enable more agile, collaborative, and outcome-focused technology adoption.

  • Rethinking traditional procurement models to enable greater innovation and reduce risk.
  • Innovative funding mechanisms and emerging new sources of resources.
  • Discover how data analytics can inform funding and procurement strategies and how to integrate data into the process.
  • Navigating regulatory frameworks and compliance while still fostering innovation.
11:00AM

Morning Break

11:00 AM - 11:20 AM (20 mins)

11:20AM
DATA, AI, and IT MODERNIZATION

Welcome from Track Chair

11:20 AM - 11:40 AM (20 mins)

11:20AM
DIGITAL SERVICES & CUSTOMER EXPERIENCE

Welcome from Track Chair

11:20 AM - 11:30 AM (10 mins)

11:30AM
Keynote DATA, AI, and IT MODERNIZATION

AI and Data Sharing Partnerships that Enable Innovation and Efficiency

11:30 AM - 11:50 AM (20 mins)

This session explores how government agencies can leverage AI and data sharing partnerships to drive innovation and enhance operational efficiency. You will learn about successful collaboration models, best practices for data governance, and strategies to overcome common challenges in inter-agency data sharing initiatives.

  • Frameworks and best practices for establishing effective AI and data sharing partnerships.
  • Technical, organizational and cultural requirements that enable interoperable data systems.
  • Technical, organizational and cultural requirements that enable interoperable data systems
  • Unlocking the value of data partnerships and how to communicate it to stakeholders.
11:30AM
Keynote DIGITAL SERVICES & CUSTOMER EXPERIENCE

Developing Workforce Skills and Capabilities Aligned to Citizen Service Needs

11:30 AM - 11:50 AM (20 mins)

As public expectations evolve and technology reshapes service delivery, it's crucial for government agencies to cultivate the right mix of skills and capabilities and foster a culture of continuous learning and upskilling.

  • Evaluate skills and capabilities gaps and identify areas for development.
  • Leverage partnerships and collaboration to address skills shortages and provide learning programs.
  • Leverage partnerships and collaboration to address skills shortages and provide learning programs.
  • Innovative learning and development programs that work.
11:50AM
Industry Insights DATA, AI, and IT MODERNIZATION

Preparing your Employees for an AI and Automation Enabled Workplace

11:50 AM - 12:10 PM (20 mins)

As artificial intelligence and automation reshape the public sector landscape, government agencies must proactively prepare their employees for the evolving workplace. This session will explore strategies to equip your workforce with the skills, mindset, and adaptability needed to thrive in an AI-enabled environment.

  • Cultivate a culture of continuous learning and adaptability to help employees embrace technological change and develop new skills.
  • Implement comprehensive education and training programs focused on AI literacy, data analysis, and collaboration with automated systems.
  • Balance technical skills development with nurturing uniquely human capabilities like creativity, critical thinking, and emotional intelligence.
11:50AM
Industry Insights DIGITAL SERVICES & CUSTOMER EXPERIENCES

Delivering Hyper Personalized Interaction Experiences at scale

11:50 AM - 12:10 PM (20 mins)

In this cutting-edge session, we'll explore how government agencies can leverage technology and data to provide hyper-personalized experiences for citizens at scale. Learn how to transform your agency's digital interactions to meet rising expectations for tailored, efficient, and meaningful engagement.

  • Collecting and analyzing citizen data to inform personalization efforts while maintaining privacy and security.
  • How to use behavioral insights and user journey mapping to optimize digital interfaces and streamline citizen interactions.ons..
  • How to use behavioral insights and user journey mapping to optimize digital interfaces and streamline citizen interactions
  • Gain insights into measuring the impact of personalization initiatives on citizen satisfaction, engagement, and operational efficiency.
12:10PM
Fireside Chat Data, AI, and IT Modernization

Fostering Innovation and Risk Taking in a Highly Regulated and Compliance Driven Environment

12:10 PM - 12:30 PM (20 mins)

Government agencies face the dual challenge of driving modernization and innovation while working within what needs to be a strictly regulated, transparent and compliance driven environment. This session explores strategies for cultivating a culture of innovation and calculated risk-taking in your teams while adhering to the guardrails in place.

  • How to encourage pushing boundaries, challenging assumptions and experimentation within the government context.
  • Implementing methods of empowerment, incentives and recognition that democratizes innovation inside and outside of your walls.
  • Fostering a “a fail fast, learn faster” mentality in a risk averse culture.
  • How AI can foster innovation while also enhancing compliance.
12:10PM
Fireside Chat Digital Services & Customer Experience

Turning Datasets into Citizen Centric Products for the Future

12:10 PM - 12:30 PM (20 mins)

Barry Lowry Chief Information Officer, Government of Ireland

As public sector organizations sit on treasure troves of information, the challenge lies in effectively harnessing this data to improve the lives of citizens and streamline government operations. Discuss how government agencies can leverage vast datasets to create innovative, citizen-focused services and products.

  • Modernization through a portfolio and product management approach.
  • Techniques for using data to tailor government services to citizen needs and increase satisfaction.
  • Using data to predict citizen needs and potential problems before they arise.
  • Enable data driven citizen participation and contribution.
12:30PM
Industry Insights Data, AI, and IT Modernization

Bridging the Digital Divide: Advancing Accessibility & Inclusion in Public Services

12:30 PM - 12:50 PM (20 mins)

Ensuring every resident has equitable access to digital government services is essential for a thriving, connected society. A session that will showcase cutting-edge solutions that expand broadband access, improve service usability, and foster digital inclusion, ensuring no citizen is left behind.

  • Scaling Broadband & Connectivity Solutions – How emerging technologies are closing infrastructure gaps in underserved communities.
  • Redefining Accessibility in Digital Services – Best practices for designing user-friendly platforms that accommodate diverse needs.
  • Empowering Citizens Through Digital Literacy – Strategies for upskilling communities to confidently navigate government services.
  • Public-Private Collaboration for Digital Equity – Showing how partnerships drive impactful, scalable solutions for inclusion.
12:30PM
Industry Insights Digital Services & Customer Experience

Citizen Engagement in the Digital Age: Transforming Public Services for a Connected Future

12:30 PM - 12:50 PM (20 mins)

In an era of digital-first expectations, government agencies must rethink how they connect with citizens. Explore how AI, automation, and omnichannel strategies are revolutionizing citizen engagement, making services more intuitive, efficient, and responsive.

  • Harnessing AI for Smarter Service Delivery – Automating interactions to provide faster, more accurate, and scalable citizen support.
  • Personalized Engagement at Scale – Leveraging data analytics to anticipate citizen needs and deliver proactive services.
  • Omnichannel Experience: Meeting Citizens Where They Are – Seamlessly integrating digital, mobile, and in-person services for a frictionless experience.
  • Rebuilding Trust Through Digital Transparency – Using open data, real-time updates, and interactive platforms to enhance public confidence.
12:50PM
Panel discussion Data, AI, and IT Modernization

How to Unlock Efficiency Gains Across Departments Using the Power of Data

12:50 PM - 1:20 PM (30 mins)

As the Federal government faces rising demands and tighter budgets, the need to work smarter has never been greater. With the right data foundations, departments can identify inefficiencies, reduce duplication, and deliver services with greater speed and accuracy.

This session will explore how you can use your data more strategically to modernize operations, streamline processes, and make decisions with greater confidence. You’ll learn how to shift from data collection to actionable insights that drive meaningful outcomes.

  • Improve service delivery by identifying and removing bottlenecks through data
  • Optimize workflows by embedding analytics into everyday operations
  • Increase transparency and accountability with real-time performance tracking
  • Adapt strategies using predictive insights for better planning and resource use
  • Transform siloed data into a shared asset that supports whole-of-government collaboration
12:50PM
Panel discussion Digital Services & Customer Experience

Defining and Demonstrating the Value of Innovation to Stakeholders Amidst Resource Restrictions

12:50 PM - 1:20 PM (30 mins)

In this time of limited resources, new inflection points and increasing public demands, government agencies must not only innovative strategically but also be able to demonstrate and articulate the value of innovation and technology. This session explores practical approaches to define, measure, and demonstrate the value of innovation and technology within the constraints of public sector resources.

  • .Connecting innovation initiatives and investments directly to mission and objectives
  • Develop strategies for effectively articulating the impact of innovation to various kinds of stakeholders.
  • Develop strategies for effectively articulating the impact of innovation to various kinds of stakeholders
  • Foster a resource-efficient innovation culture that fosters creativity and experimentation while maintaining fiscal accountability.
1:20PM

Networking Lunch

1:20 PM - 2:20 PM (60 mins)

2:20PM
Roundtables

Interactive Roundtable Discussions

2:20 PM - 3:20 PM (60 mins)

3:20PM
Keynote

Building Citizen Trust with New Approaches to Service Delivery and Online Citizen Experience

3:20 PM - 3:40 PM (20 mins)

Christine Bellamy Director, GOV.UK ,UK Government Digital Service

In an era when trust is a valued commodity that is easily won or lost, it is more critical than ever government modernization efforts make this a central objective of their transformation strategy.

This session explores cutting-edge strategies, tactics and tools that public sector leaders can leverage to create more transparent, responsive, and user-centric government products and services.

  • How to implement user centered design and service design principles to create more accessible, efficient and satisfying citizen experiences.
  • Building trust and empathy with underserved populations and areas.
  • Personalizing and tailoring public services to individual citizen needs.
  • New approaches and technology that will accelerate citizen satisfaction.
3:40PM
Industry Insights

Accelerating Interoperability at Scale in Government

3:40 PM - 4:00 PM (20 mins)

As the public sector increasingly relies on data-driven decision-making and seamless information sharing, achieving interoperability at scale has become a critical priority. This session will discuss innovative approaches, emerging technologies, and policy frameworks that are enabling governments to break down data silos and create more connected, efficient, and citizen-centric services.

  • Understand the role of emerging technologies like AI and APIs in accelerating interoperability initiatives and improving service delivery.
  • Gain insights into successful large-scale interoperability projects, including connected intersection programs.
  • Discover best practices for fostering collaboration between government agencies, industry partners, and standards bodies to drive interoperability forward.
  • Learn how to measure the impact of interoperability initiatives and build a compelling business case for continued investment in connected government systems.
4:00PM
Panel discussion

Aligning your Performance Management, Culture and Talent Strategy to your Transformation Objectives

4:00 PM - 4:30 PM (30 mins)

Cardell Johnson Director, Government Accountability Office

As public sector organizations face increasing pressure to modernize and adapt to changing citizen needs, it's crucial to ensure that internal processes and workforce strategies are in sync with overarching transformation goals. This sessions will explore best practices for fostering a culture of continuous improvement, developing agile talent management strategies, and implementing performance metrics that truly reflect transformation priorities.

  • How to align your performance management systems with your transformation, organizational and team goals – developing your roadmap.
  • Strategies to shape organizational cultures in government to embrace innovation, adaptability, continued upskilling and citizen centric service delivery.
  • Explore strategies and tactics that support your agency’s transformation agenda.
  • Leverage data and KPI’s to measure the impact of your alignment efforts and make decisions about resource allocations.
4:30PM

Closing Remarks from the Chair

4:30 PM - 4:40 PM (10 mins)

4:40PM

Networking Reception

4:40 PM - 5:40 PM (60 mins)

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