Government Innovation Showcase Federal
Government Innovation Showcase Federal
Wednesday, 26 Feb 2025
7:30AM
Registration & Breakfast
7:30 AM - 8:30 AM (60 mins)
8:30AM
Welcome from Chair
8:30 AM - 8:45 AM (15 mins)
8:45AM
Keynote
Embracing Innovation: Canada's Digital Transformation Roadmap
8:45 AM - 9:00 AM (15 mins)
- Leveraging digital tools to streamline and enhance public services
- AI and data analytics to drive informed decision-making and efficient service delivery
- Strengthening cybersecurity and digital infrastructure to support scalable, secure public services
9:00AM
Industry Insights
Leveraging Emerging Technologies for Public Sector Efficiency
9:00 AM - 9:20 AM (20 mins)
- Streamlining services to boost efficiency
- Ensuring transparency and secure processes
- Enhancing scalability and flexibility in operations
9:20AM
Keynote
Enhancing Citizen Services through Digital Innovation
9:20 AM - 9:40 AM (20 mins)
Paul N. Wagner
Chief Executive Officer, Canadian Digital Service
- Personalizing citizen services using AI
- Expanding access through user-friendly platforms
- Enhancing service quality with insights from data analytics.
9:40AM
Panel discussion
The Role of Technology in Enhancing Citizen Experience
9:40 AM - 10:10 AM (30 mins)
- How can emerging technologies like AI and data analytics improve the personalization of citizen services?
- What challenges do governments face in integrating digital tools to enhance the citizen experience across multiple platforms?
- How can public sectors ensure that digital innovations remain inclusive and accessible to all citizens?
Scott Jones
President, Shared Services Canada
Kovaliv Yuliya
Ambassador to Canada, Ukraine
Jack Hamande
Director General Simplification & Digital Transformation, Belgian Federal Public Service Policy and Support
Barry Lowry
Chief Information Officer, Government of Ireland
Shannon Bell
EVP, Chief Digital Officer, OpenText
10:10AM
Industry Insights
AI-Powered Public Services: Revolutionizing Efficiency and Citizen Satisfaction
10:10 AM - 10:30 AM (20 mins)
- Automating routine tasks with AI to increase efficiency in public service delivery
- Using AI-driven insights to enhance citizen satisfaction through personalized services
- Reducing wait times and improving response accuracy with AI-powered virtual assistants
10:30AM
Refreshment Break
10:30 AM - 11:10 AM (40 mins)
11:10AM
Digital Services & Customer Experience
Chair Opening
11:10 AM - 11:20 AM (10 mins)
11:10AM
Data, Analytics and AI
Chair Opening
11:10 AM - 11:20 AM (10 mins)
11:10AM
IT Modernization and Cloud
Chair Opening
11:10 AM - 11:20 AM (10 mins)
11:10AM
Workforce, Skills and Capability
Chair Opening
11:10 AM - 11:20 AM (10 mins)
11:20AM
Keynote
Digital Services and Customer Experience
Designing Inclusive Digital Platforms
11:20 AM - 11:40 AM (20 mins)
Ryan Hum
Chief Client Experience Officer and Associate Assistant Deputy Minister – Citizen Service Branch, Service Canada
- Ensuring accessibility by meeting standards for all users
- Designing simple interfaces for diverse digital literacy levels
- Using feedback from marginalized communities to enhance inclusivity
11:20AM
Keynote
Data, Analytics and AI
AI and Data Analytics: Shaping the Future of Public Services
11:20 AM - 11:40 AM (20 mins)
Ima Okonny
Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada
- Leveraging AI to automate public services and enhance efficiency
- Using data analytics to make informed, real-time decisions in service delivery
- Personalizing citizen interactions through AI-driven insights and analytics
11:20AM
Keynote
IT Modernization and Cloud
Innovating Public Sector IT: Embracing Emerging Technologies for Enhanced Governance
11:20 AM - 11:40 AM (20 mins)
Sylvain Bélanger
Chief Information Officer, Information Management and Technology Directorate, Treasury Board of Canada Secretariat
- Implementing AI, blockchain, and cloud technologies to modernize governance
- Enhancing decision-making and operational efficiency through real-time data analytics
- Strengthening cybersecurity to protect digital public infrastructure and citizen data
11:20AM
Keynote
Workforce, Skills and Capability
Building Inclusive Digital Futures: Strategies for Equity and Inclusion in Government Technology
11:20 AM - 11:40 AM (20 mins)
- Designing digital platforms that prioritize accessibility and cater to diverse user needs
- Fostering digital literacy to ensure equitable access to government technology
- Engaging underrepresented communities in the development process to build inclusive solutions
11:40AM
Panel discussion
Digital Services and Customer Experience
Enhancing Citizen Engagement Through Digital Channels
11:40 AM - 12:10 PM (30 mins)
Alyssa Daku
Director General, Innovator's Experience Branch, Innovation, Science and Economic Development Canada
Lee Burry
Assistant Deputy Minister, Corporate Services, Department of Health, Government of New Brunswick
- Utilizing social media and digital platforms to increase citizen participation and feedback in government services
- Streamlining communication with citizens through mobile apps, online portals, and AI-driven chatbots
- Ensuring inclusivity in digital engagement by addressing accessibility and digital literacy challenges across communities
11:40AM
Panel discussion
Data, Analytics & AI
AI and Predictive Analytics: Shaping Decisions Across Sectors
11:40 AM - 12:10 PM (30 mins)
Yvan Gauthier
Head, Artificial Intelligence Accelerator, Data Analytics Centre / NRC Digital Technologies, National Research Council
- Using predictive analytics to forecast social trends and improve policy decision-making
- Enhancing resource allocation by predicting the outcomes of policy initiatives
- Leveraging data-driven insights to proactively address public sector challenges and optimize service delivery
11:40AM
Panel discussion
IT Modernization and Cloud
Overcoming Challenges in IT Modernization Projects
11:40 AM - 12:10 PM (30 mins)
Colin MacSween
Director General, National Cyber Security, National and Cyber Security Branch, Public Safety Canada
Barry Lowry
Chief Information Officer, Government of Ireland
- Managing legacy system integration while ensuring minimal disruption to ongoing services
- Addressing budget constraints and securing stakeholder buy-in for long-term IT modernization efforts
- Mitigating cybersecurity risks and ensuring data integrity during large-scale IT transformations
11:40AM
Panel discussion
Workforce, Skills and Capability
Upskilling the Workforce for the Digital Age
11:40 AM - 12:10 PM (30 mins)
Kiran Hanspal
Assistant Deputy Minister, Human Resources Branch, Public Services and Procurement Canada
- Developing continuous learning programs to equip employees with emerging digital skills like AI, data analytics, and cybersecurity
- Addressing the digital skills gap through partnerships between government, private sector, and educational institutions
- Promoting a culture of adaptability and lifelong learning to ensure the workforce remains agile in a rapidly changing digital landscape
12:10PM
Industry Insights
Digital Services and Customer Experience
Next-Gen Customer Experience Solutions
12:10 PM - 12:30 PM (20 mins)
- Using AI to deliver personalized customer interactions
- Creating seamless experiences with omnichannel strategies
- Applying real-time data to predict and meet customer needs
12:10PM
Industry Insights
Data, Analytics and AI
AI Tools for Data-Driven Governance
12:10 PM - 12:30 PM (20 mins)
- Using AI to analyze large datasets and inform policy decisions
- Automating routine tasks to improve efficiency in governance
- Enhancing predictive capabilities to forecast public needs and trends
12:10PM
Industry Insights
IT Modernization and Cloud
Integrating Legacy Systems with Modern Technologies
12:10 PM - 12:30 PM (20 mins)
- Implementing APIs to bridge legacy systems with modern platforms
- Using middleware to enable smooth integration between old and new technologies
- Gradually modernizing core functions while maintaining legacy system stability
12:10PM
Industry Insights
Workforce, Skills and Capability
Leveraging Technology for Recruitment, Retention, and Employee Engagement
12:10 PM - 12:30 PM (20 mins)
- Using AI to streamline recruitment by identifying top candidates
- Offering digital learning tools to improve retention through upskilling
- Implementing engagement platforms for real-time feedback and collaboration
12:30PM
Networking Lunch
12:30 PM - 1:30 PM (60 mins)
1:30PM
Fireside Chat
Digital Services & Customer Experience
Harnessing Digital Innovation: Transforming Citizen Experiences with Agile Government Services
1:30 PM - 1:50 PM (20 mins)
Joel Martin
Chief Digital Research Officer, National Research Council of Canada
- Using agile frameworks to quickly deploy and improve citizen services
- Enhancing accessibility through user-focused digital tools
- Personalizing services with data-driven insights
1:30PM
Fireside Chat
Data, Analytics & AI
Building Smarter Governments: Leveraging Data Science for Better Services
1:30 PM - 1:50 PM (20 mins)
Lisa Baker Worthman
Assistant Deputy Minister, Early Learning and Child Development Division, Department of Education, Government of Newfoundland and Labrador
- Using data science to anticipate citizen needs and proactively deliver services
- Enhancing engagement by analyzing citizen behavior and feedback in real-time
- Personalizing interactions based on data-driven insights to improve citizen satisfaction
1:30PM
Fireside Chat
IT Modernization and Cloud
Driving IT Modernization: Strategies for Enhancing Public Sector Efficiency and Innovation
1:30 PM - 1:50 PM (20 mins)
Nadine Boudreau-Brown
Director General, Transformation and Modernization Services, Information Systems Branch, Agriculture and Agri-Food Canada / Government of Canada
- Streamlining operations through cloud adoption and automation to boost efficiency and reduce costs
- Enhancing service delivery by modernizing legacy systems with new technologies like AI and data analytics
- Fostering innovation through agile development and cross-departmental collaboration on IT projects
1:30PM
Keynote
Workforce, Skills and Capability
Transforming Social Support Systems Through Digital Innovation: Lessons in Agility and Impact
1:30 PM - 1:50 PM (20 mins)
Kostiantyn Koshelenko
Deputy Minister, Social Policy of Ukraine for Digital Development, Digital Transformation, and Digitalization, Government of Ukraine
1:50PM
Industry Insights
Digital Services and Customer Experience
Innovative Tools for Digital Service Improvement
1:50 PM - 2:10 PM (20 mins)
- Leveraging AI-powered chatbots to provide faster, more efficient customer support
- Using data analytics to continuously monitor and optimize digital services
1:50PM
Industry Insights
Data, Analytics & AI
Advanced Analytics Solutions for Public Sector
1:50 PM - 2:10 PM (20 mins)
- Using predictive analytics to improve decision-making and optimize resource allocation
- Leveraging data visualization tools to enhance transparency and citizen engagement
- Employing real-time analytics for proactive service delivery and issue resolution
1:50PM
Industry Insights
IT Modernization and Cloud
Best Practices for Seamless Cloud Migration in the Public Sector
1:50 PM - 2:10 PM (20 mins)
- Conducting a comprehensive assessment of existing infrastructure before starting migration
- Explore phased migration strategies to minimize disruptions and manage risks effectively
- Highlight critical data governance and security practices needed to ensure compliance during cloud adoption
1:50PM
Industry Insights
Workforce, Skills & Capability
Leveraging AI and Analytics for Talent Management
1:50 PM - 2:10 PM (20 mins)
- Automating recruitment with AI for faster, data-driven hiring
- Using predictive analytics to identify talent gaps and future workforce needs
- Personalizing employee development plans with AI-driven insights
2:10PM
Keynote
Digital Services and Customer Experience
Driving Digital Equity Across Canada
2:10 PM - 2:30 PM (20 mins)
Aaron Jaffery
Chief Product Officer and Architect for Benefits Delivery Modernization Programme, Service Canada
- Expanding affordable access to high-speed internet
- Promoting digital literacy to bridge skill gaps
- Developing inclusive digital services for diverse users
2:10PM
Keynote
Data, Analytics and AI
Data-Driven Decision Making: Bridging the Gap Between Analytics and Policy Implementation
2:10 PM - 2:30 PM (20 mins)
Elise Legendre
Chief Data Officer, Agriculture and Agri-Food Canada
- Leverage analytics to create evidence-based, impactful policies for better governance.
- Strategies to integrate data insights across departments for cohesive decision-making.
- Explore how actionable analytics can translate into measurable improvements in public service delivery.
2:10PM
Keynote
IT Modernization and Cloud
Portugal's National Digital Strategy: Vision, Goals, and Roadmap for a Digital Future
2:10 PM - 2:30 PM (20 mins)
Jose Pedro Antunes
Head of Unit of Strategy and Planning, Administrative Modernization Agency, Portugal
- Promoting digital inclusion and upskilling in education and the workforce
- Supporting digital transformation for SMEs and startups through Innovation Hubs
- Digitizing public services to improve accessibility and efficiency
2:10PM
Keynote
Workforce, Skills and Capability
Navigating Executive Health: Unveiling Key Factors Impacting Workforce Well-being
2:10 PM - 2:30 PM (20 mins)
Elizabeth Rhodenizer
Chief Health and Wellbeing Officer, APEX (Association of Professional Executives of the Public Service of Canada)
2:30PM
Industry Insights
Digital Services and Customer Experience
Leveraging AI and Automation for Personalized Public Services
2:30 PM - 2:50 PM (20 mins)
- Using AI to personalize public services based on citizen data
- Automating tasks to improve service speed and efficiency
- Applying machine learning to enhance service personalization
2:30PM
Industry Insights
Data, Analytics and AI
Data Integration and Management Platforms for Seamless Collaboration
2:30 PM - 2:50 PM (20 mins)
- Integrating data across platforms to enable seamless collaboration between departments
- Using centralized data management tools to improve data accessibility and sharing
- Ensuring real-time data updates for more effective inter-agency collaboration
2:30PM
Industry Insights
IT Modernization and Cloud
Enhancing Security and Compliance in IT Modernization Projects
2:30 PM - 2:50 PM (20 mins)
- Strengthening security protocols to protect data during modernization
- Ensuring compliance through continuous monitoring and audits
- Using encryption and access controls to secure sensitive information
2:30PM
Industry Insights
Workforce, Skills and Capability
Integrating Technology for Better Employee Experience
2:30 PM - 2:50 PM (20 mins)
- Using digital tools to streamline workflows and boost efficiency
- Personalizing support with AI-driven platforms
- Enhancing collaboration with real-time communication tools
2:50PM
Panel discussion
Digital Services and Customer Experience
Future Trends in Digital Government
2:50 PM - 3:20 PM (30 mins)
Honey Dacanay
Director-General, Digital Policy, Data and Digital Policy Sector, Treasury Board Secretariat
Kostiantyn Koshelenko
Deputy Minister, Social Policy of Ukraine for Digital Development, Digital Transformation, and Digitalization, Government of Ukraine
- How can emerging technologies like AI and blockchain shape the future of citizen services in digital government?
- What role will data privacy and cybersecurity play as governments adopt more digital solutions?
- How can governments ensure digital inclusivity while embracing rapid technological advancements?
2:50PM
Panel discussion
Data, Analytics and AI
Data Governance and Privacy
2:50 PM - 3:20 PM (30 mins)
- How can governments ensure effective data governance while maintaining transparency and privacy?
- What strategies can be used to balance innovation and privacy in the era of big data?
- How can public institutions address the challenges of cross-border data governance and compliance?
Lisa Baker Worthman
Assistant Deputy Minister, Early Learning and Child Development Division, Department of Education, Government of Newfoundland and Labrador
Daniel Ladouceur
Chief Integrated Risk Management - DIM Secur, The Department of National Defence
John Roberts
Associate Deputy Minister, Chief Data and Privacy Officer, Ministry of Public and Business Service Delivery and Procurement, Government of Ontario
2:50PM
Panel discussion
IT Modernization and Cloud
The Role of Emerging Technologies in Modern Government
2:50 PM - 3:20 PM (30 mins)
Atul Deut
Chief Information Security Officer & Vice President, Export Development Canada (EDC)
Hassan Gesso
Head, Enterprise Technology, Canada Deposit Insurance Corporation
- How can governments leverage AI and automation to improve efficiency and service delivery?
- What are the key challenges in adopting emerging technologies like blockchain and IoT in public sector governance?
- How can modern governments ensure ethical use of emerging technologies while maintaining transparency and public trust?
2:50PM
Panel discussion
Workforce, Skills and Capability
Leadership and Change Management in the Digital Era
2:50 PM - 3:20 PM (30 mins)
Awad Ibrahim
Vice-Provost, Equity, Diversity and Inclusive Excellence, University of Ottawa
Shabnam Ivković
Director - Employment Relations (Canadian & International), Co-operative Education, University of Waterloo
- How can leaders effectively drive digital transformation while managing resistance to change?
- What leadership qualities are essential for guiding organizations through rapid technological advancements?
- How can leaders foster a culture of adaptability and innovation in the face of constant digital disruption?
3:20PM
Digital Services and Customer Experience
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
3:20PM
Data, Analytics and AI
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
3:20PM
IT Modernization and Cloud
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
3:20PM
Workforce, Skills & Capability
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
3:30PM
Networking Reception
3:30 PM - 4:30 PM (60 mins)
