Government Innovation Showcase Ontario

7:50AM

Registration & Networking

7:50 AM - 8:50 AM (60 mins)

8:50AM

Welcome from Public Sector Network

8:50 AM - 9:00 AM (10 mins)

9:00AM

Opening Remarks from the Chair

9:00 AM - 9:20 AM (20 mins)

9:20AM

Ministerial Address

9:20 AM - 9:30 AM (10 mins)

Hon Stephen Crawford Minister of Public and Business Service Delivery and Procurement, Government of Ontario

9:30AM

Industry Insights

Partner Perspective

9:30 AM - 9:50 AM (20 mins)

9:50AM

Keynote

From Strategy to Delivery: Driving Impact Across Government

9:50 AM - 10:10 AM (20 mins)

10:10AM

Industry Insights

Partner Perspective

10:10 AM - 10:30 AM (20 mins)

10:30AM

Panel discussion

Delivering Public Value in the Digital Era: Leadership, Technology and Outcomes

10:30 AM - 11:00 AM (30 mins)

Maud Murray Deputy Minister, Ministry of Red Tape Reduction, Government of Ontario

John Ostrander Deputy Minister, Cabinet Office, Public Service Renewal and Lean Excellence, Ontario Public Service

11:00AM

Morning Networking Break

11:00 AM - 11:40 AM (40 mins)

11:40AM

Service Delivery, User Experience and AI

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:40AM

Technology, Data & AI Integration

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:40AM

AI & Enhanced Productivity

Chair Opening

11:40 AM - 11:50 AM (10 mins)

11:50AM

Keynote Service Delivery, User Experience and AI

Designing Around Life Events: Rethinking Government from the People’s Perspective

11:50 AM - 12:10 PM (20 mins)

11:50AM

Keynote Technology, Data & AI Integration

Data as Infrastructure: Building Ontario’s Foundation for AI and Digital Government

11:50 AM - 12:10 PM (20 mins)

11:50AM

Keynote AI & Enhanced Productivity

AI at Work: Redefining Productivity in the Public Service

11:50 AM - 12:10 PM (20 mins)

12:10PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:10PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:10PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

12:10 PM - 12:30 PM (20 mins)

12:30PM

Panel discussion Service Delivery, User Experience and AI

Breaking Silos in Service Delivery: Making Integration Work in Practice

12:30 PM - 1:00 PM (30 mins)

Sumon Acharjee Chief Information Officer, City of Markham

Janet Ihm Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store

12:30PM

Panel discussion Technology, Data & AI Integration

Rethinking Service Delivery: Using Data and Intelligent Systems to Improve Speed, Quality, and Accessibility

12:30 PM - 1:00 PM (30 mins)

Marwan Afara Director, Information Technology, iGaming Ontario

12:30PM

Panel discussion AI & Enhanced Productivity

Empowering Ontario’s Workforce Through Technology Integration

12:30 PM - 1:00 PM (30 mins)

Samir Wissa Chief Information Security Officer, MGH & Sinai Health

Mohammad Reghabi Chief Digital Officer, Ontario One Call

1:00PM

Networking Lunch

1:00 PM - 2:00 PM (60 mins)

2:00PM

Case Study Service Delivery, User Experience and AI

From Voice to Value: Turning Citizen Feedback into Action with AI

2:00 PM - 2:20 PM (20 mins)

Sasha Fay Director, Advanced Analytics, OLG

Tony Feng Senior Manager, Advanced Analytics, OLG

2:00PM

Keynote Technology, Data & AI Integration

Building the Foundation for Enterprise AI: From Cloud-Native Data to Real-World Impact

2:00 PM - 2:20 PM (20 mins)

Fartash Haghani Director of Enterprise Data and AI, City of Toronto

2:00PM

Keynote AI & Enhanced Productivity

Measuring Productivity in the Age of AI: What Does Success Actually Look Like?

2:00 PM - 2:20 PM (20 mins)

2:20PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:20PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:20PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

2:20 PM - 2:40 PM (20 mins)

2:40PM

Fireside Chat Service Delivery, User Experience and AI

Inside a Service Transformation: Lessons from the Front Line

2:40 PM - 3:00 PM (20 mins)

2:40PM

Fireside Chat Technology, Data & AI Integration

From Systems to Ecosystems: Rethinking Government Technology Architecture

2:40 PM - 3:00 PM (20 mins)

2:40PM

Keynote AI & Enhanced Productivity

Redesigning the Way We Work: Leadership, Culture, and the Augmented Public Service

2:40 PM - 3:00 PM (20 mins)

3:00PM

Industry Insights Service Delivery, User Experience and AI

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:00PM

Industry Insights Technology, Data & AI Integration

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:00PM

Industry Insights AI & Enhanced Productivity

Partner Perspective

3:00 PM - 3:20 PM (20 mins)

3:20PM

Panel discussion Service Delivery, User Experience and AI

Future Trends in Digital Government

3:20 PM - 3:50 PM (30 mins)

Marwan Afara Director, Information Technology, iGaming Ontario

3:20PM

Panel discussion Technology, Data & AI Integration

AI Ethics in Action: Balancing Innovation and Accountability in Government

3:20 PM - 3:50 PM (30 mins)

Sumon Acharjee Chief Information Officer, City of Markham

3:20PM

Panel discussion AI & Enhanced Productivity

From Manual to Modern: Building a Culture of Productivity in Government

3:20 PM - 3:50 PM (30 mins)

3:50PM

Service Delivery, User Experience and AI

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

3:50PM

Technology, Data & AI Integration

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

3:50PM

AI & Enhanced Productivity

Closing Remarks

3:50 PM - 4:00 PM (10 mins)

4:00PM

Expo Hall

Networking Drinks Reception

4:00 PM - 5:00 PM (60 mins)

Communities

Events

Academy

Agenda

Registration & Networking

Welcome from Public Sector Network

Opening Remarks from the Chair

Ministerial Address

Partner Perspective

From Strategy to Delivery: Driving Impact Across Government

Partner Perspective

Delivering Public Value in the Digital Era: Leadership, Technology and Outcomes

Morning Networking Break

Chair Opening

Chair Opening

Chair Opening

Designing Around Life Events: Rethinking Government from the People’s Perspective

Data as Infrastructure: Building Ontario’s Foundation for AI and Digital Government

AI at Work: Redefining Productivity in the Public Service

Partner Perspective

Partner Perspective

Partner Perspective

Breaking Silos in Service Delivery: Making Integration Work in Practice

Rethinking Service Delivery: Using Data and Intelligent Systems to Improve Speed, Quality, and Accessibility

Empowering Ontario’s Workforce Through Technology Integration

Networking Lunch

From Voice to Value: Turning Citizen Feedback into Action with AI

Building the Foundation for Enterprise AI: From Cloud-Native Data to Real-World Impact

Measuring Productivity in the Age of AI: What Does Success Actually Look Like?

Partner Perspective

Partner Perspective

Partner Perspective

Inside a Service Transformation: Lessons from the Front Line

From Systems to Ecosystems: Rethinking Government Technology Architecture

Redesigning the Way We Work: Leadership, Culture, and the Augmented Public Service

Partner Perspective

Partner Perspective

Partner Perspective

Future Trends in Digital Government

AI Ethics in Action: Balancing Innovation and Accountability in Government

From Manual to Modern: Building a Culture of Productivity in Government

Closing Remarks

Closing Remarks

Closing Remarks

Networking Drinks Reception

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