This event is now complete
Mon 10 Feb 2025
View event detailsRegistration and Continental Breakfast
7:50 AM - 8:50 AM (60 mins)
Welcome from Public Sector Network
8:50 AM - 9:00 AM (10 mins)
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Welcome from the Chair
9:00 AM - 9:10 AM (10 mins)
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What’s Next for Georgia’s Information Technology?
9:10 AM - 9:30 AM (20 mins)
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Georgia has emerged as a national leader in IT innovation, advancing critical areas like cybersecurity, digital equity, and broadband expansion. As the state continues to drive transformative programs, it’s essential to understand what’s next and how these changes will impact your organization.
This session will help you align with Georgia’s forward-thinking technology vision and uncover opportunities to enhance your operations and outcomes.
- Explore the latest advancements in IT, broadband, and digital equity across Georgia
- Understand how statewide technology initiatives can benefit your organization
- Learn strategies to adapt to emerging trends in cybersecurity and digital transformation
- Discover how to collaborate with state-led programs to drive impact
Reimagining Driver Services
9:30 AM - 10:00 AM (30 mins)
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The Georgia Department of Driver Services is at the forefront of reimagining customer service in government. With advancements in digital tools and process innovation, the DDS is improving efficiency and accessibility for citizens statewide.
This session will explore how modernized approaches are transforming public-facing services and share strategies you can adopt to improve service delivery in your organization.
- Georgia’s DDS transformation through technology
- Georgia’s experience with mobile driver licenses.
- Efforts to provide self-service options
- Understand how Georgia DDS fosters a culture of continuous innovation to serve citizens better
Defining and Achieving Your Agency’s 2025 Priorities
10:00 AM - 10:40 AM (40 mins)
Government agencies play a pivotal role in enhancing the lives of citizens and preparing for the future. As we look ahead to 2025, understanding and acting on key priorities in service delivery, workforce development, and technology is essential. In this panel discussion, leaders will share how they set, navigate, and achieve their top priorities.
This session will provide insights into strategies for aligning goals and overcoming barriers to success.
- Explore top priorities in service delivery, workforce, and technology for 2025
- Learn how agencies identify and focus on their most critical objectives
- Understand the challenges agencies face in delivering on these goals
- Gain actionable insights to accelerate progress toward your agency’s vision
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Refreshment Break
10:40 AM - 11:10 AM (30 mins)
Driving Digital Transformation: Lessons from Georgia State University
11:10 AM - 11:30 AM (20 mins)
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The rapid evolution of technology presents new opportunities for improving public sector efficiency, engagement, and outcomes. Georgia State University exemplifies how embracing digital innovation can create meaningful change, particularly in the education sector.
This session will explore strategies for successful digitization and share impactful examples to inspire your organization’s transformation journey.
- Learn how Georgia State University is leveraging technology to improve operations and engagement
- Discover strategies to support effective digitization in public sector organizations
- Understand the role of innovation in driving better outcomes for stakeholders
- Explore real-world examples of digital transformation in the education sector
How South Carolina Built a Statewide AI Strategy to Drive Innovation
11:30 AM - 11:50 AM (20 mins)
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No-Code, No Limits: Transforming Public Sector Operations with Custom Applications
11:50 AM - 12:10 PM (20 mins)
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In today’s rapidly evolving digital landscape, public sector organizations face increasing pressure to modernize their processes, improve efficiency, and meet the needs of citizens—all while working within tight budgets and resource constraints. Traditional off-the-shelf software solutions often fall short in meeting unique operational needs, requiring costly customization and complex integrations.
This session will explore how no-code application development empowers public sector teams to build tailor-made solutions quickly, efficiently, and without the need for extensive IT resources. Through real-world examples, we’ll demonstrate how organizations can streamline workflows, improve service delivery, and drive innovation—all while maintaining compliance and security. By the end of this session, you’ll understand why building your own applications with no-code is the smarter, more cost-effective alternative to buying generic software.
Adopting Zero Trust Strategies to Strengthen Cybersecurity
12:10 PM - 12:30 PM (20 mins)
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As the public sector strives to stay ahead of cyber threats, the zero-trust security model continues to gain traction. With no one-size-fits-all solution, organizations must assess their IT infrastructure, capabilities, and risks to implement a tailored approach that effectively protects their systems.
This session will explore the key principles of Zero Trust and provide actionable insights into adopting strategies that enhance security and resilience.
- Understand the principles of the Zero Trust model and its relevance to the public sector
- Learn how to evaluate your organization’s unique risks and capabilities for implementation
- Explore tools and methods to effectively adopt Zero Trust strategies
- Gain insights into the long-term impact of Zero Trust on cybersecurity resilience
Connecticut’s Digital Journey: Lessons from the Public Sector
12:30 PM - 12:50 PM (20 mins)
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Connecticut is charting an ambitious course in digital transformation, reshaping public services to better meet the needs of citizens. Through innovation, collaboration, and a focus on user-centered design, the state is leveraging technology to enhance efficiency and accessibility.
Join this session to hear Max Gigle share Connecticut’s journey, uncovering the successes, challenges, and actionable insights that can inspire your own digital transformation efforts.
- Explore how Connecticut is modernizing public services through digital innovation
- Learn strategies for fostering collaboration and user-centered design in the public sector
- Understand the challenges faced during transformation and how they were addressed
- Discover how to apply lessons from Connecticut’s journey to your organization
Driving Innovation: Pioneering Solutions for the Future
12:50 PM - 1:20 PM (30 mins)
This panel explores how IT leaders leverage research, innovation, and strategic planning to solve complex challenges and drive organizational transformation. Panelists will share insights on emerging trends, tools, and frameworks that enable organizations to thrive in an increasingly digital and interconnected world.
- Fostering a Culture of Innovation: Explore how IT leaders leverage research, development, and strategic planning to address complex challenges and drive organizational transformation.
- The Intersection of Technology and Strategy: Discuss the role of digital acquisition and innovation in optimizing processes, enhancing efficiency, and meeting evolving stakeholder needs.
- Future-Focused IT Solutions: Examine emerging trends, tools, and frameworks that position organizations for success in an increasingly digital world.
- Collaboration Across Sectors: Highlight the importance of cross-sector collaboration in advancing IT research, driving digital adoption, and solving societal and industry-specific challenges.
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Lunch and Networking
1:20 PM - 2:20 PM (60 mins)
Interactive Roundtable Sessions
2:20 PM - 3:20 PM (60 mins)
Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities.
Roundtable 1: How to make the voice of your constituents feel heard, Facilitated by: Jay Chain, Public Sector Account Executive, Zendesk & Sarah Blanchard, Customer Success Manager, Zendesk.
Roundtable 2: How Artificial Intelligence is Enhancing Service Delivery, Facilitated by: Joe Forte, SVP Sales, Fed_SLED, NICE.
Roundtable 3: Technology Solutions to Navigate the Data Driven Landscape, Facilitated by: Simon Woodford Director of State/Local/Education, OpenText and Keith Nelson Head of Public Sector Marketing, OpenText.
Roundtable 4: Getting Started with Cloud in the Public Sector, Facilitated by: Terry Simpson, Solutions Engineering, Nintex
Roundtable 5: Cloud Migration for Government IT Modernization, Facilitated by: Ryan Gault, Director, Enterprise Sales - SLED East, Datadog.
Roundtable 6: Strengthening Security in the Age of Digital Transformation, Facilitated by: Dadisi Olutosin, COO / VP, SLED & Federal Markets, Veterans Technology Solutions - USA (Brought to you by IBM)
An Integrated Front Door to Government for a New Frictionless Citizen Experience
3:20 PM - 3:40 PM (20 mins)
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Explore how governments revolutionize service accessibility through modernization and digitization.
- Cutting-edge technologies like automation and Generative AI.
- Establish an integrated ‘front door’ for citizen services.
- Simplify interactions, reduce confusion and enhance efficiency.
- Delve into the future of citizen engagement and service delivery.
Fostering a Culture of Retention and Innovation in the Public Sector Workforce
3:40 PM - 4:10 PM (30 mins)
To deliver impactful services, the public sector must attract, develop, and retain top talent. The workforce has been reshaped by significant events like COVID-19, demanding greater flexibility and adaptability. As competition for talent intensifies, Georgia faces the challenge of building a workforce equipped with modern skills while fostering a culture that encourages innovation and growth.
This panel will explore strategies to strengthen workforce retention and innovation in Georgia’s public sector.
- Identify key skills and competencies needed for a future-ready public sector workforce
- Explore strategies for competing in today’s competitive recruitment and retention landscape
- Discuss approaches to attracting and retaining top talent in Georgia’s public sector
- Learn how to cultivate a culture of continuous innovation and professional growth
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Closing Remarks from the Chair
4:10 PM - 4:20 PM (10 mins)
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Networking Reception
4:20 PM - 5:20 PM (60 mins)