• Ensuring accessibility by meeting standards for all users
• Designing simple interfaces for diverse digital literacy levels
• Using feedback from marginalized communities to enhance inclusivity

• Leveraging AI to automate public services and enhance efficiency
• Using data analytics to make informed, real-time decisions in service delivery
• Personalizing citizen interactions through AI-driven insights and analytics

• Implementing AI, blockchain, and cloud technologies to modernize governance
• Enhancing decision-making and operational efficiency through real-time data analytics
• Strengthening cybersecurity to protect digital public infrastructure and citizen data

• Utilizing social media and digital platforms to increase citizen participation and feedback in government services
• Streamlining communication with citizens through mobile apps, online portals, and AI-driven chatbots
• Ensuring inclusivity in digital engagement by addressing accessibility and digital literacy challenges across communities

Alyssa Daku

Director General, Innovator's Experience Branch, Innovation, Science and Economic Development Canada

Dorothy Eng

Chief Executive Officer, Code for Canada

Dana Rudy

Manitoba’s Public Service Commissioner, Government of Manitoba

• Determining when predictive analytics and traditional AI techniques are preferable to generative AI
• Enhancing resource allocation and situational awareness of decision makers with predictive analytics and AI
• Leveraging data-driven insights to proactively address public sector challenges and optimize service delivery

Yvan Gauthier

Head, Artificial Intelligence Accelerator, Data Analytics Centre / NRC Digital Technologies, National Research Council

Cedric Jean-Marie

Manager, Enterprise Architecture, Canadian Heritage

Yashwinie Shivanand

Team Lead, Emerging Technologies & Experimentation, Environment and Climate Change Canada

John Cousens

Managing Director of Public Sector, Google Cloud Canada

• Managing legacy system integration while ensuring minimal disruption to ongoing services
• Addressing budget constraints and securing stakeholder buy-in for long-term IT modernization efforts
• Mitigating cybersecurity risks and ensuring data integrity during large-scale IT transformations

Colin MacSween

Director General, National Cyber Security, National and Cyber Security Branch, Public Safety Canada

Barry Lowry

Chief Information Officer, Government of Ireland

Dalia Hanna

Director, IT Services, Sheridan College

• Developing continuous learning programs to equip employees with emerging digital skills like AI, data analytics, and cybersecurity
• Addressing the digital skills gap through partnerships between government, private sector, and educational institutions
• Promoting a culture of adaptability and lifelong learning to ensure the workforce remains agile in a rapidly changing digital landscape

• Using AI to deliver personalized customer interactions
• Creating seamless experiences with omnichannel strategies
• Applying real-time data to predict and meet customer needs

• Using AI to analyze large datasets and inform policy decisions
• Automating routine tasks to improve efficiency in governance
• Enhancing predictive capabilities to forecast public needs and trends

• Implementing APIs to bridge legacy systems with modern platforms
• Using middleware to enable smooth integration between old and new technologies
• Gradually modernizing core functions while maintaining legacy system stability

• Using AI to streamline recruitment by identifying top candidates
• Offering digital learning tools to improve retention through upskilling
• Implementing engagement platforms for real-time feedback and collaboration

• Using agile frameworks to quickly deploy and improve citizen services
• Enhancing accessibility through user-focused digital tools
• Personalizing services with data-driven insights

• Using data science to anticipate citizen needs and proactively deliver services
• Enhancing engagement by analyzing citizen behavior and feedback in real-time
• Personalizing interactions based on data-driven insights to improve citizen satisfaction

• Leveraging AI-powered chatbots to provide faster, more efficient customer support
• Using data analytics to continuously monitor and optimize digital services

• Using predictive analytics to improve decision-making and optimize resource allocation
• Leveraging data visualization tools to enhance transparency and citizen engagement
• Employing real-time analytics for proactive service delivery and issue resolution

• Conducting a comprehensive assessment of existing infrastructure before starting migration
• Explore phased migration strategies to minimize disruptions and manage risks effectively
• Highlight critical data governance and security practices needed to ensure compliance during cloud adoption

• Automating recruitment with AI for faster, data-driven hiring
• Using predictive analytics to identify talent gaps and future workforce needs
• Personalizing employee development plans with AI-driven insights

• Expanding affordable access to high-speed internet
• Promoting digital literacy to bridge skill gaps
• Developing inclusive digital services for diverse users

• Leverage analytics to create evidence-based, impactful policies for better governance.
• Strategies to integrate data insights across departments for cohesive decision-making.
• Explore how actionable analytics can translate into measurable improvements in public service delivery.

• Promoting digital inclusion and upskilling in education and the workforce
• Supporting digital transformation for SMEs and startups through Innovation Hubs
• Digitizing public services to improve accessibility and efficiency

• Using AI to personalize public services based on citizen data
• Automating tasks to improve service speed and efficiency
• Applying machine learning to enhance service personalization

• Integrating data across platforms to enable seamless collaboration between departments
• Using centralized data management tools to improve data accessibility and sharing
• Ensuring real-time data updates for more effective inter-agency collaboration

The ongoing global push towards digital transformation in government services is more challenging than ever. Embracing digital maturity is the key to revolutionizing service delivery, enhancing transparency, boosting efficiency, and fostering innovation.

Join this session to:

• Learn the importance of adopting a Digital Maturity Model to help prioritize initiatives and set a sustainable path for long-term digital transformation.
• Explore popular digital maturity frameworks and indices, and the importance of benchmarking against best practices.
• Get insights on the role of public-private partnerships and the importance a strong governance framework to achieve digital transformation success.

• Using digital tools to streamline workflows and boost efficiency
• Personalizing support with AI-driven platforms
• Enhancing collaboration with real-time communication tools

• How can emerging technologies like AI and blockchain shape the future of citizen services in digital government?
• What role will data privacy and cybersecurity play as governments adopt more digital solutions?
• How can governments ensure digital inclusivity while embracing rapid technological advancements?

• How can governments ensure effective data governance while maintaining transparency and privacy?
• What strategies can be used to balance innovation and privacy in the era of big data?
• How can public institutions address the challenges of cross-border data governance and compliance?

Lisa Baker Worthman

Assistant Deputy Minister, Early Learning and Child Development Division, Department of Education, Government of Newfoundland and Labrador

Daniel Ladouceur

Chief Integrated Risk Management - DIM Secur, The Department of National Defence

John Roberts

Associate Deputy Minister, Chief Data and Privacy Officer, Ministry of Public and Business Service Delivery and Procurement, Government of Ontario

• How can governments leverage AI and automation to improve efficiency and service delivery?
• What are the key challenges in adopting emerging technologies like blockchain and IoT in public sector governance?
• How can modern governments ensure ethical use of emerging technologies while maintaining transparency and public trust?

Atul Deut

Chief Information Security Officer & Vice President, Export Development Canada (EDC)

Hassan Gesso

Head, Enterprise Technology, Canada Deposit Insurance Corporation

Dorothy Eng

Chief Executive Officer, Code for Canada

Eamonn Moriarty

Chief Technology Officer, Cúram by Merative

• How can leaders effectively drive digital transformation while managing resistance to change?
• What leadership qualities are essential for guiding organizations through rapid technological advancements?
• How can leaders foster a culture of adaptability and innovation in the face of constant digital disruption?

Kiran Hanspal

Assistant Deputy Minister, Human Resources Branch, Public Services and Procurement Canada

Awad Ibrahim

Vice-Provost, Equity, Diversity and Inclusive Excellence, University of Ottawa

Shabnam Ivković

Director - Employment Relations (Canadian & International), Co-operative Education, University of Waterloo