Agenda

Wed 14 May 2025

View event details
7:30AM

Registration & Breakfast

7:30 AM - 8:30 AM (60 mins)

8:30AM

Welcome from Chair

8:30 AM - 8:45 AM (15 mins)

8:45AM
Keynote

Embracing Innovation: Digital Transformation Roadmap

8:45 AM - 9:00 AM (15 mins)

9:00AM
Industry Insights

Leveraging Emerging Technologies for Public Sector Efficiency

9:00 AM - 9:20 AM (20 mins)

9:20AM
Keynote

Digital First: How Estonia Built Citizen-Centric Services through Data and Innovation

9:20 AM - 9:40 AM (20 mins)

Ott Velsberg Chief Data Officer, Government of Estonia
9:40AM
Panel discussion

The Role of Technology in Enhancing Citizen Experience

9:40 AM - 10:10 AM (30 mins)

Wendy MacDermott Chief Experience Officer, Department of Social Development, Government of New Brunswick
Lisa Baker Worthman Assistant Deputy Minister, Early Learning and Child Development Division, Department of Education, Government of Newfoundland and Labrador
10:10AM
Industry Insights

The Role of Technology in Enhancing Citizen Experience

10:10 AM - 10:30 AM (20 mins)

10:30AM

Refreshment Break

10:30 AM - 11:10 AM (40 mins)

11:10AM
Digital Services & Customer Experience

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:10AM
Data, AI, & IT Modernization

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:10AM
Cyber

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:20AM
Keynote Digital Services & Customer Experience

Designing Inclusive Digital Platforms

11:20 AM - 11:40 AM (20 mins)

11:20AM
Keynote Data, AI, & IT Modernization

Data Analytics Trends Shaping the Future of Public Sector Innovation

11:20 AM - 11:40 AM (20 mins)

11:20AM
Keynote Cyber

eading the Charge for Zero Trust: Proactively Enhancing Security in the Public Sector

11:20 AM - 11:40 AM (20 mins)

Dan Wilkins Chief Information Security Officer, Arizona Department of Economic Security
11:40AM
Panel discussion Digital Services & Customer Experience

Enhancing Citizen Engagement Through Digital Channels

11:40 AM - 12:10 PM (30 mins)

Valerie Kelly Director of Digital Transformation, Department of Social Development, Government of New Brunswick
11:40AM
Panel discussion Data, AI, & IT Modernization

Overcoming Challenges in IT Modernization Projects

11:40 AM - 12:10 PM (30 mins)

Christopher Clissold Chief Information Officer, Director General IT, IM Administration and Privacy, Department of Veterans Affairs
11:40AM
Panel discussion Cyber

Cyber Optimism: Embracing the Benefits of AI and Overcoming Fear

11:40 AM - 12:10 PM (30 mins)

Richard Henderson Executive Director and Chief Information Security Officer, Alberta Health Services
12:10PM
Industry Insights Digital Services & Customer Experience

Next-Gen Customer Experience Solutions

12:10 PM - 12:30 PM (20 mins)

12:10PM
Industry Insights Data, AI, & IT Modernization

AI Tools for Data-Driven Governance

12:10 PM - 12:30 PM (20 mins)

12:10PM
Industry Insights Cyber

Unraveling the Realm of Cyber Crime: Confronting Advanced Cyber Threats

12:10 PM - 12:30 PM (20 mins)

12:30PM

Networking Lunch

12:30 PM - 1:30 PM (60 mins)

1:30PM
Fireside Chat Digital Services & Customer Experience

Redefining Public Service Leadership: Driving Citizen-Centric Digital Transformation

1:30 PM - 1:50 PM (20 mins)

Jocelyn Baker Acting Public Service Commissioner, Public Service Commission,, Government of Manitoba
1:30PM
Fireside Chat Data, AI, & IT Modernization

AI Policy and Regulatory Frameworks

1:30 PM - 1:50 PM (20 mins)

Ott Velsberg Chief Data Officer, Government of Estonia
1:30PM
Fireside Chat Cyber

Future-Proofing Cybersecurity in the Age of Quantum Computing

1:30 PM - 1:50 PM (20 mins)

1:50PM
Industry Insights Digital Services & Customer Experience

Innovative Tools for Digital Service Improvement

1:50 PM - 2:10 PM (20 mins)

1:50PM
Industry Insights Data, AI, & IT Modernization

Advanced Analytics Solutions for Public Sector

1:50 PM - 2:10 PM (20 mins)

1:50PM
Industry Insights Cyber

Optimizing Cybersecurity Throughout Your Cloud Journey

1:50 PM - 2:10 PM (20 mins)

2:10PM
Keynote Digital Services and Customer Experience

Driving Digital Equity

2:10 PM - 2:30 PM (20 mins)

Lisa Baker Worthman Assistant Deputy Minister, Early Learning and Child Development Division, Department of Education, Government of Newfoundland and Labrador
2:10PM
Keynote Data, AI, & IT Modernization

The Future of AI in Public Services

2:10 PM - 2:30 PM (20 mins)

2:10PM
Keynote Cyber

Beyond the Firewall: The Human Element in Cybersecurity

2:10 PM - 2:30 PM (20 mins)

2:30PM
Industry Insights Digital Services and Customer Experience

Leveraging Digital Tools for Better Citizen Experience

2:30 PM - 2:50 PM (20 mins)

2:30PM
Industry Insights Data, AI, & IT Modernization

Data Integration and Security Solutions

2:30 PM - 2:50 PM (20 mins)

2:30PM
Industry Insights Cyber

AI and Machine Learning for Security Threat Identification

2:30 PM - 2:50 PM (20 mins)

2:50PM
Panel discussion Digital Services and Customer Experience

Future Trends in Digital Government

2:50 PM - 3:20 PM (30 mins)

2:50PM
Panel discussion Data, AI, & IT Modernization

Balancing Innovation with Data Governance and Privacy

2:50 PM - 3:20 PM (30 mins)

2:50PM
Panel discussion Cyber

Scaling Innovation: The Vulnerability of our Legacy Applications and Systems

2:50 PM - 3:20 PM (30 mins)

3:20PM
Digital Services and Customer Experience

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:20PM
Data, AI, & IT Modernization

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:20PM
Cyber

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:30PM

Networking Reception

3:30 PM - 4:30 PM (60 mins)

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