Wed 18 Jun 2025
View event detailsRegistration & Breakfast
7:30 AM - 8:30 AM (60 mins)
Welcome from Chair
8:30 AM - 8:45 AM (15 mins)
Embracing Innovation: Digital Transformation Roadmap
8:45 AM - 9:00 AM (15 mins)
- Discover key steps to successfully navigate digital transformation in your organization.
- Learn how innovation can drive efficiency, agility, and competitive advantage.
- Gain insights on leveraging technology to future-proof your business.
AI Tools for Efficiency
9:00 AM - 9:20 AM (20 mins)
- Explore AI-powered tools that streamline workflows and boost productivity.
- Learn how automation can reduce manual tasks and improve decision-making.
- Discover practical AI solutions to enhance efficiency across your organization.
Digital First: How Estonia Built Citizen-Centric Services through Data and Innovation
9:20 AM - 9:40 AM (20 mins)

- Learn how Estonia’s digital-first approach transformed public services for efficiency and accessibility.
- Discover how data-driven innovation enhances citizen experiences and government operations.
- Gain insights into building seamless, secure, and user-friendly digital services.
The Role of Technology in Enhancing Citizen Experience
9:40 AM - 10:10 AM (30 mins)
- How can technology create more seamless and user-friendly public services?
- What are the biggest challenges in implementing digital solutions for citizens?
- How can governments leverage data and AI to improve citizen engagement and trust?



Harnessing Emerging Technologies a Digital Future
10:10 AM - 10:30 AM (20 mins)
- Explore the latest emerging technologies shaping the future of digital transformation.
- Learn how to strategically adopt and integrate new innovations for long-term success.
- Discover key trends and opportunities to stay ahead in an evolving digital landscape.
Refreshment Break
10:30 AM - 11:10 AM (40 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Chair Opening
11:10 AM - 11:20 AM (10 mins)
Accelerating the Journey: Making It Faster for Citizens to Book Their Road Test
11:20 AM - 11:40 AM (20 mins)

- Learn how the RMV team is making it simpler, clearer, and faster for citizens to book and take their road test.
- See how user journey mapping helped identify pain points and improve the booking experience.
- Discover how user-centered design is reducing wait times to just three weeks.
Navigating the Digital Frontier: GNB’s Approach to AI and Innovation
11:20 AM - 11:40 AM (20 mins)

- Explore how GNB is leveraging AI and innovation to enhance digital services.
- Learn about cutting-edge strategies driving efficiency and modernization.
- Discover how AI is shaping the future of government services.
Building Cyber Resilience: Manitoba’s Strategy for a Secure Digital Government
11:20 AM - 11:40 AM (20 mins)

- Approaches to managing cyber risks while advancing digital service delivery
- Lessons learned from recent initiatives and plans for strengthening threat detection and response
- Building a culture of cybersecurity awareness across government operations
Enhancing Citizen Engagement Through Digital Channels
11:40 AM - 12:10 PM (30 mins)
- What are the most effective digital strategies for increasing citizen engagement?
- How can governments personalize digital interactions to better serve diverse communities?
- What role do social media, mobile apps, and AI play in fostering meaningful civic participation?



Overcoming Challenges in IT Modernization Projects
11:40 AM - 12:10 PM (30 mins)
- What are the biggest obstacles organizations face when modernizing IT systems?
- How can leaders balance innovation with legacy system constraints?
- What strategies ensure a smooth transition and long-term success in IT modernization?



Cyber Optimism: Embracing the Benefits of AI and Overcoming Fear
11:40 AM - 12:10 PM (30 mins)
- How can organizations harness AI’s potential while addressing security and ethical concerns?
- What are the biggest misconceptions about AI in cybersecurity and governance?
- How can leaders foster a culture of cyber optimism while maintaining a strong security posture?




Next-Gen Customer Experience Solutions
12:10 PM - 12:30 PM (20 mins)
- Explore innovative technologies transforming customer experience in the digital era.
- Learn how AI, automation, and data analytics enhance personalization and engagement.
- Discover strategies to create seamless, efficient, and customer-centric digital solutions.
AI Tools for Data-Driven Governance
12:10 PM - 12:30 PM (20 mins)
- Discover how AI enhances decision-making and policy development through data insights.
- Learn how governments can leverage AI to improve efficiency, transparency, and service delivery.
- Explore real-world applications of AI in driving smarter, data-driven governance.
4o
Unraveling the Realm of Cyber Crime: Confronting Advanced Cyber Threats
12:10 PM - 12:30 PM (20 mins)
- Explore the latest trends in cybercrime and the evolving tactics of cybercriminals.
- Learn how organizations can proactively detect, prevent, and respond to advanced cyber threats.
- Discover strategies for strengthening cybersecurity resilience in an increasingly digital world.
Networking Lunch
12:30 PM - 1:30 PM (60 mins)
Transforming Government Services: The Platform Advantage
1:30 PM - 1:50 PM (20 mins)

- Learn about the world of digital platforms within the Nova Scotia Government.
- Hear about recent success stories and how they are delivering at speed.
- Discover how they are transitioning from traditional paper and plastic to digital credentials and wallets, to improve services to Nova Scotians.
Accelerating Responsible AI adoption in Government
1:30 PM - 1:50 PM (20 mins)


- Examine the evolving landscape of AI policies and regulations shaping global governance.
- Understand the challenges and opportunities in creating ethical and effective AI frameworks.
- Learn how governments and organizations can balance innovation with responsible AI use.
Empowering Public Servants for Cyber Resilience
1:30 PM - 1:50 PM (20 mins)

- Examine the critical role public servants play in strengthening cybersecurity defenses.
- Understand the impact of training and awareness programs in reducing vulnerabilities.
- Explore strategies to create a culture of vigilance and responsibility among employees.
Innovative Tools for Digital Service Improvement
1:50 PM - 2:10 PM (20 mins)
- Identify cutting-edge tools that enhance the efficiency and accessibility of digital services.
- Learn how automation, AI, and data analytics are transforming service delivery.
- Gain insights into best practices for optimizing user experience in the digital era.
Advanced Analytics Solutions for Public Sector
1:50 PM - 2:10 PM (20 mins)
- Uncover how advanced analytics is driving data-driven decision-making in the public sector.
- Learn how predictive modeling and AI can improve efficiency and service delivery.
- Explore real-world examples of governments leveraging analytics for better public outcomes.
Optimizing Cybersecurity Throughout Your Cloud Journey
1:50 PM - 2:10 PM (20 mins)
- Understand the key cybersecurity risks and challenges in cloud adoption.
- Learn best practices for securing data, applications, and workloads in the cloud.
- Discover strategies to build a resilient, compliant, and threat-ready cloud environment.
The Power of a Client-Centered Approach: Transforming Service Delivery for Citizens
2:10 PM - 2:30 PM (20 mins)


- Putting citizens at the heart of service design leads to greater trust and satisfaction.
- Leveraging technology and data ensures faster, more personalized service delivery.
- A client-centered approach drives efficiency, reduces barriers, and improves outcomes.
Harnessing Data for Healthcare Transformation: Nova Scotia's Journey
2:10 PM - 2:30 PM (20 mins)

- Learn how real-time data is transforming patient care and system transparency.
- Explore how interoperability boosts efficiency and provider collaboration.
- Discover how AI and analytics are driving smarter, faster health decisions.
Beyond the Firewall: The Human Element in Cybersecurity
2:10 PM - 2:30 PM (20 mins)
- Examine the critical role of human behavior in strengthening cybersecurity defenses.
- Learn how awareness, training, and culture can mitigate social engineering attacks.
- Discover strategies to foster a security-first mindset across organizations.
Leveraging Digital Tools for Better Citizen Experience
2:30 PM - 2:50 PM (20 mins)
- Discover how digital tools can streamline public services and enhance citizen engagement.
- Learn how governments are using technology to create more accessible and efficient experiences.
- Explore innovative approaches to improving user satisfaction through digital transformation.
Data Integration and Security Solutions
2:30 PM - 2:50 PM (20 mins)
- Understand the importance of seamless data integration for secure and efficient operations.
- Learn strategies to protect sensitive data while enabling real-time access and collaboration.
- Explore cutting-edge solutions that balance security, compliance, and interoperability.
AI and Machine Learning for Security Threat Identification
2:30 PM - 2:50 PM (20 mins)
- Discover how AI and machine learning enhance threat detection and response in cybersecurity.
- Learn how predictive analytics can identify vulnerabilities before they become critical risks.
- Explore real-world applications of AI-driven security solutions in mitigating cyber threats.
Future Trends in Digital Government
2:50 PM - 3:20 PM (30 mins)

- What emerging technologies will have the biggest impact on the future of digital government?
- How can governments ensure agility and innovation while maintaining security and compliance?
- What strategies are key to building a more citizen-centric and data-driven public sector?
Balancing Innovation with Data Governance and Privacy
2:50 PM - 3:20 PM (30 mins)


- How can organizations drive innovation while ensuring strong data governance and privacy?
- What are the biggest challenges in balancing data accessibility with security and compliance?
- How can emerging technologies help enhance privacy protections without stifling innovation?
Scaling Innovation: The Vulnerability of our Legacy Applications and Systems
2:50 PM - 3:20 PM (30 mins)


- What are the biggest risks associated with relying on legacy systems in an era of rapid innovation?
- How can organizations modernize legacy applications while minimizing security and operational disruptions?
- What strategies ensure a smooth transition from outdated infrastructure to scalable, future-ready solutions?
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Closing Remarks
3:20 PM - 3:30 PM (10 mins)
Networking Reception
3:30 PM - 4:30 PM (60 mins)