Agenda

Wed 18 Jun 2025

View event details
7:30AM

Registration & Breakfast

7:30 AM - 8:30 AM (60 mins)

8:30AM

Welcome from Chair

8:30 AM - 8:45 AM (15 mins)

8:45AM
Keynote

Embracing Innovation: Digital Transformation Roadmap

8:45 AM - 9:00 AM (15 mins)

  • Discover key steps to successfully navigate digital transformation in your organization.
  • Learn how innovation can drive efficiency, agility, and competitive advantage.
  • Gain insights on leveraging technology to future-proof your business.
9:00AM
Industry Insights

AI Tools for Efficiency

9:00 AM - 9:20 AM (20 mins)

  • Explore AI-powered tools that streamline workflows and boost productivity.
  • Learn how automation can reduce manual tasks and improve decision-making.
  • Discover practical AI solutions to enhance efficiency across your organization.
9:20AM
Keynote

Digital First: How Estonia Built Citizen-Centric Services through Data and Innovation

9:20 AM - 9:40 AM (20 mins)

Ott Velsberg Chief Data Officer, Government of Estonia

  • Learn how Estonia’s digital-first approach transformed public services for efficiency and accessibility.
  • Discover how data-driven innovation enhances citizen experiences and government operations.
  • Gain insights into building seamless, secure, and user-friendly digital services.
9:40AM
Panel discussion

The Role of Technology in Enhancing Citizen Experience

9:40 AM - 10:10 AM (30 mins)

  • How can technology create more seamless and user-friendly public services?
  • What are the biggest challenges in implementing digital solutions for citizens?
  • How can governments leverage data and AI to improve citizen engagement and trust?
Wendy MacDermott
Chief Experience Officer, Department of Social Development, Government of New Brunswick
Alessandro Alves
Chief Information Officer, Government of Manitoba
Blair White
Chief Information Officer, Government of Newfoundland and Labrador
10:10AM
Industry Insights

Harnessing Emerging Technologies a Digital Future

10:10 AM - 10:30 AM (20 mins)

  • Explore the latest emerging technologies shaping the future of digital transformation.
  • Learn how to strategically adopt and integrate new innovations for long-term success.
  • Discover key trends and opportunities to stay ahead in an evolving digital landscape.
10:30AM

Refreshment Break

10:30 AM - 11:10 AM (40 mins)

11:10AM
Digital Services & Customer Experience

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:10AM
Data, AI, & IT Modernization

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:10AM
Cyber

Chair Opening

11:10 AM - 11:20 AM (10 mins)

11:20AM
Keynote Digital Services & Customer Experience

Accelerating the Journey: Making It Faster for Citizens to Book Their Road Test

11:20 AM - 11:40 AM (20 mins)

Victoria Horne Executive Director, Registry Motor Vehicle Modernization, Nova Scotia Department of Cyber Security and Digital Solutions

  • Learn how the RMV team is making it simpler, clearer, and faster for citizens to book and take their road test.
  • See how user journey mapping helped identify pain points and improve the booking experience.
  • Discover how user-centered design is reducing wait times to just three weeks.

11:20AM
Keynote Data, AI, & IT Modernization

Navigating the Digital Frontier: GNB’s Approach to AI and Innovation

11:20 AM - 11:40 AM (20 mins)

Tony Daye Chief Digital Officer, Finance and Treasury Board, Government of New Brunswick

  • Explore how GNB is leveraging AI and innovation to enhance digital services.
  • Learn about cutting-edge strategies driving efficiency and modernization.
  • Discover how AI is shaping the future of government services.
11:20AM
Keynote Cyber

Building Cyber Resilience: Manitoba’s Strategy for a Secure Digital Government

11:20 AM - 11:40 AM (20 mins)

Alessandro Alves Chief Information Officer, Government of Manitoba
  • Approaches to managing cyber risks while advancing digital service delivery
  • Lessons learned from recent initiatives and plans for strengthening threat detection and response
  • Building a culture of cybersecurity awareness across government operations
11:40AM
Panel discussion Digital Services & Customer Experience

Enhancing Citizen Engagement Through Digital Channels

11:40 AM - 12:10 PM (30 mins)

  • What are the most effective digital strategies for increasing citizen engagement?
  • How can governments personalize digital interactions to better serve diverse communities?
  • What role do social media, mobile apps, and AI play in fostering meaningful civic participation?
Valerie Kelly
Director of Digital Transformation, Department of Social Development, Government of New Brunswick
Honey Dacanay
Director-General, Digital Policy, Data and Digital Policy Sector, Treasury Board Secretariat
Christopher Gillis
Chief Transformation & Strategy Officer, Health PEI
11:40AM
Panel discussion Data, AI, & IT Modernization

Overcoming Challenges in IT Modernization Projects

11:40 AM - 12:10 PM (30 mins)

  • What are the biggest obstacles organizations face when modernizing IT systems?
  • How can leaders balance innovation with legacy system constraints?
  • What strategies ensure a smooth transition and long-term success in IT modernization?
Christopher Clissold
Chief Information Officer, Director General IT, IM Administration and Privacy, Department of Veterans Affairs
Ott Velsberg
Chief Data Officer, Government of Estonia
Stewart Hyman
Chief Technology Officer, Kyndryl Canada
11:40AM
Panel discussion Cyber

Cyber Optimism: Embracing the Benefits of AI and Overcoming Fear

11:40 AM - 12:10 PM (30 mins)

  • How can organizations harness AI’s potential while addressing security and ethical concerns?
  • What are the biggest misconceptions about AI in cybersecurity and governance?
  • How can leaders foster a culture of cyber optimism while maintaining a strong security posture?
Richard Henderson
Executive Director and Chief Information Security Officer, Alberta Health Services
Matthew Murphy
Chief Data Officer, Nova Scotia Health
Olesia Kazantseva
Senior Technical Advisor, Chief Technology Officer Branch, Shared Services Canada
Dorothy Eng
Chief Executive Officer, Code for Canada
12:10PM
Industry Insights Digital Services & Customer Experience

Next-Gen Customer Experience Solutions

12:10 PM - 12:30 PM (20 mins)

  • Explore innovative technologies transforming customer experience in the digital era.
  • Learn how AI, automation, and data analytics enhance personalization and engagement.
  • Discover strategies to create seamless, efficient, and customer-centric digital solutions.
12:10PM
Industry Insights Data, AI, & IT Modernization

AI Tools for Data-Driven Governance

12:10 PM - 12:30 PM (20 mins)

  • Discover how AI enhances decision-making and policy development through data insights.
  • Learn how governments can leverage AI to improve efficiency, transparency, and service delivery.
  • Explore real-world applications of AI in driving smarter, data-driven governance.

4o

12:10PM
Industry Insights Cyber

Unraveling the Realm of Cyber Crime: Confronting Advanced Cyber Threats

12:10 PM - 12:30 PM (20 mins)

  • Explore the latest trends in cybercrime and the evolving tactics of cybercriminals.
  • Learn how organizations can proactively detect, prevent, and respond to advanced cyber threats.
  • Discover strategies for strengthening cybersecurity resilience in an increasingly digital world.
12:30PM

Networking Lunch

12:30 PM - 1:30 PM (60 mins)

1:30PM
Keynote Digital Services & Customer Experience

Transforming Government Services: The Platform Advantage

1:30 PM - 1:50 PM (20 mins)

Jason Hopkins Executive Director, Digital Platform Services Division, Department of Cyber Security and Digital Solutions, Government of Nova Scotia

  • Learn about the world of digital platforms within the Nova Scotia Government.
  • Hear about recent success stories and how they are delivering at speed.
  • Discover how they are transitioning from traditional paper and plastic to digital credentials and wallets, to improve services to Nova Scotians.
1:30PM
Keynote panel Data, AI, & IT Modernization

Accelerating Responsible AI adoption in Government

1:30 PM - 1:50 PM (20 mins)

Josh Weston Director, Data Strategy, Department of Cyber Security and Digital Solutions
Jill Casey Executive Director Data Management, Department of Cyber Security and Digital Solutions

  • Examine the evolving landscape of AI policies and regulations shaping global governance.
  • Understand the challenges and opportunities in creating ethical and effective AI frameworks.
  • Learn how governments and organizations can balance innovation with responsible AI use.
1:30PM
Keynote Cyber

Empowering Public Servants for Cyber Resilience

1:30 PM - 1:50 PM (20 mins)

Clay Bates Executive Director, Digital Practices and Technology, Department of Cyber Security and Digital Solutions, Government of Nova Scotia

  • Examine the critical role public servants play in strengthening cybersecurity defenses.
  • Understand the impact of training and awareness programs in reducing vulnerabilities.
  • Explore strategies to create a culture of vigilance and responsibility among employees.
1:50PM
Industry Insights Digital Services & Customer Experience

Innovative Tools for Digital Service Improvement

1:50 PM - 2:10 PM (20 mins)

  • Identify cutting-edge tools that enhance the efficiency and accessibility of digital services.
  • Learn how automation, AI, and data analytics are transforming service delivery.
  • Gain insights into best practices for optimizing user experience in the digital era.
1:50PM
Industry Insights Data, AI, & IT Modernization

Advanced Analytics Solutions for Public Sector

1:50 PM - 2:10 PM (20 mins)

  • Uncover how advanced analytics is driving data-driven decision-making in the public sector.
  • Learn how predictive modeling and AI can improve efficiency and service delivery.
  • Explore real-world examples of governments leveraging analytics for better public outcomes.
1:50PM
Industry Insights Cyber

Optimizing Cybersecurity Throughout Your Cloud Journey

1:50 PM - 2:10 PM (20 mins)

  • Understand the key cybersecurity risks and challenges in cloud adoption.
  • Learn best practices for securing data, applications, and workloads in the cloud.
  • Discover strategies to build a resilient, compliant, and threat-ready cloud environment.
2:10PM
Keynote Digital Services and Customer Experience

The Power of a Client-Centered Approach: Transforming Service Delivery for Citizens

2:10 PM - 2:30 PM (20 mins)

Wendy MacDermott Chief Experience Officer, Department of Social Development, Government of New Brunswick
Valerie Kelly Director of Digital Transformation, Department of Social Development, Government of New Brunswick

  • Putting citizens at the heart of service design leads to greater trust and satisfaction.
  • Leveraging technology and data ensures faster, more personalized service delivery.
  • A client-centered approach drives efficiency, reduces barriers, and improves outcomes.
2:10PM
Keynote Data, AI, & IT Modernization

Harnessing Data for Healthcare Transformation: Nova Scotia's Journey

2:10 PM - 2:30 PM (20 mins)

Matthew Murphy Chief Data Officer, Nova Scotia Health

  • Learn how real-time data is transforming patient care and system transparency.
  • Explore how interoperability boosts efficiency and provider collaboration.
  • Discover how AI and analytics are driving smarter, faster health decisions.
2:10PM
Keynote Cyber

Beyond the Firewall: The Human Element in Cybersecurity

2:10 PM - 2:30 PM (20 mins)

  • Examine the critical role of human behavior in strengthening cybersecurity defenses.
  • Learn how awareness, training, and culture can mitigate social engineering attacks.
  • Discover strategies to foster a security-first mindset across organizations.
2:30PM
Industry Insights Digital Services and Customer Experience

Leveraging Digital Tools for Better Citizen Experience

2:30 PM - 2:50 PM (20 mins)

  • Discover how digital tools can streamline public services and enhance citizen engagement.
  • Learn how governments are using technology to create more accessible and efficient experiences.
  • Explore innovative approaches to improving user satisfaction through digital transformation.
2:30PM
Industry Insights Data, AI, & IT Modernization

Data Integration and Security Solutions

2:30 PM - 2:50 PM (20 mins)

  • Understand the importance of seamless data integration for secure and efficient operations.
  • Learn strategies to protect sensitive data while enabling real-time access and collaboration.
  • Explore cutting-edge solutions that balance security, compliance, and interoperability.
2:30PM
Industry Insights Cyber

AI and Machine Learning for Security Threat Identification

2:30 PM - 2:50 PM (20 mins)

  • Discover how AI and machine learning enhance threat detection and response in cybersecurity.
  • Learn how predictive analytics can identify vulnerabilities before they become critical risks.
  • Explore real-world applications of AI-driven security solutions in mitigating cyber threats.
2:50PM
Panel discussion Digital Services and Customer Experience

Future Trends in Digital Government

2:50 PM - 3:20 PM (30 mins)

Blair White Chief Information Officer, Government of Newfoundland and Labrador

  • What emerging technologies will have the biggest impact on the future of digital government?
  • How can governments ensure agility and innovation while maintaining security and compliance?
  • What strategies are key to building a more citizen-centric and data-driven public sector?
2:50PM
Panel discussion Data, AI, & IT Modernization

Balancing Innovation with Data Governance and Privacy

2:50 PM - 3:20 PM (30 mins)

Andrea Muenster Senior Director, Care Coordination Centre (C3), Nova Scotia Health
Richard Henderson Executive Director and Chief Information Security Officer, Alberta Health Services

  • How can organizations drive innovation while ensuring strong data governance and privacy?
  • What are the biggest challenges in balancing data accessibility with security and compliance?
  • How can emerging technologies help enhance privacy protections without stifling innovation?
2:50PM
Panel discussion Cyber

Scaling Innovation: The Vulnerability of our Legacy Applications and Systems

2:50 PM - 3:20 PM (30 mins)

Christopher Gillis Chief Transformation & Strategy Officer, Health PEI
Tony Daye Chief Digital Officer, Finance and Treasury Board, Government of New Brunswick

  • What are the biggest risks associated with relying on legacy systems in an era of rapid innovation?
  • How can organizations modernize legacy applications while minimizing security and operational disruptions?
  • What strategies ensure a smooth transition from outdated infrastructure to scalable, future-ready solutions?
3:20PM
Digital Services and Customer Experience

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:20PM
Data, AI, & IT Modernization

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:20PM
Cyber

Closing Remarks

3:20 PM - 3:30 PM (10 mins)

3:30PM

Networking Reception

3:30 PM - 4:30 PM (60 mins)

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