Government Innovation Showcase Federal
Next-Gen Government: Digital, AI & the Future – Built on Trust
For government, by government
Event steering committee
Thomas Ryan
First Assistant Commissioner, Organisational Transformation, Australian Electoral Commission
Justine Hall
General Manager, Customer Experience, IP Australia
Adele Marshall
Director, Human Centred Design, Department of Health and Aged Care
Joe Smith
Assistant Secretary, Department of Home Affairs
Thomas Ryan
First Assistant Commissioner, Organisational Transformation, Australian Electoral Commission
Justine Hall
General Manager, Customer Experience, IP Australia
Adele Marshall
Director, Human Centred Design, Department of Health and Aged Care
Joe Smith
Assistant Secretary, Department of Home Affairs
Government partner
Event overview
Public Sector Network is proud to present the Government Innovation Showcase Federal, supported by our official partner the Digital Transformation Agency, as part of Government Innovation Week.
To progress into 2026 and beyond with customer confidence and trust in healthy tact, the Australian Public Service needs to remain at the forefront of delivering services in line with customer demands.
With the progressive Data and Digital Government Strategy set to deliver simple, secure and connected public services for all people and business through world class data and digital capabilities by 2030, and the more recent launch of the Australian Government AI Assurance Framework, it is critical Australian Government Agencies pull together to innovate and power next-gen digital, CX, data, AI, and skills capability.
Under the pressure to keep pace with rapidly progressing AI capabilities, and to meet evolving customer needs within tighter fiscal and budget constraints, innovating effectively, strategically, and responsibly has arguably never been as crucial.
Spanning AI, Digital, Data, IT, CX, People, and Cyber, the Government Innovation Showcase Federal, aims to help guide and facilitate this significant, ongoing undertaking. Federal Government leaders and influencers will converge to collaborate and assess emerging requirements, 2026 public service priorities, and explore the most effective approach to harness the next wave of opportunity within AI, digital, operational efficiency, and service experience – and ultimately cater to customer needs, in the way they need.
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Who will be there?
Share your case studies and collaborate with peers to ethically guide AI, integrate citizen feedback into policy, and lead cross-agency efforts for streamlined, inclusive government services.
- Guide ethical AI implementation within government for increased transparency and accountability.
- Integrate citizen feedback effectively into policy-making through digital platforms.
- Lead cross-agency collaborations to boost public service delivery efficiency.
- Promote resilient digital infrastructure that supports continuous innovation in public services.
- Adopt data analytics for smarter procurement decisions and cost-efficient government operations.
- Strategically bridge the digital divide to ensure equitable access to government services.
Discover best practices for implementing predictive analytics, ensuring data security, and the leading AI projects that drive efficiency and optimise service delivery.
- Identify when and where to deploy AI: exploring potential areas where AI practices can drive both operational efficiencies and innovations.
- Achieve ROI on AI investments: explore how to scale secure AI deployment and generative AI tools into everyday activity
- Navigate privacy, regulation & ethics to maintain public trust and adopt responsible and ethical AI practices
- Drive responsible, transparent and explainable AI workflows, today and for the future
- Accelerate trusted data delivery, continuous monitoring and improvements to harness the full capability of your data and drive AI accuracy and impact
- Advance the development and adoption of AI to maximise efficiencies in service delivery and CX
Explore ways to improve digital service accessibility, enhance user-centered design, and engage citizens through inclusive and interactive platforms.
- Improve digital customer service platforms for a seamless user experience.
- Utilise mobile government services to reach underserved communities.
- Measure customer satisfaction and use feedback to drive service improvements.
- Promote digital inclusivity and accessibility in government services.
- Integrate user-centric design into public service platforms.
- Enhance citizen engagement through interactive and transparent digital solutions.
Explore how to unlock the potential of talent to deliver the next generation of public service and exchange best practice methodologies with your peers.
- Shape the 2025-2028 workforce and how to enhance your positioning as an employer of choice
- Map the terrain of required and anticipated skillsets, and strategies for creative and effective recruitment
- Avoid ‘talent leakage’ to keep public sector skills inhouse and develop more sophisticated referral of talent
- Assess the evolving intersection between people and AI/technology, and how to align the two for the greatest efficiency, excellence, and productivity
- Create pathways for progression between Agencies and work more collaboratively with HR data
- Curate a culture conducive to innovation and promote creativity and psychological safety within your agency
Define your strategy for modernisation to achieve agility, resilience and innovation.
- Modernise legacy ICT infrastructure to support innovation agility and meet the needs of continued digital advancement
- Deliver scaled technology change transformation and unlock ICT as an enabler of change
- Build a flexible and adaptive ICT infrastructure to sustain agility and innovation
- Implement resilient network, cloud computing, and data centre strategies to strengthen government operations, ensuring scalability and reliability
- Unlock the potential of hybrid IT and Cloud and navigate complexities of its roll-out to drive further efficiencies and enhanced service capabilities
- Create the foundation to deploy more advanced AI technologies and information management uplift
Tracks at a glance
Data, Analytics and AI
The Data, Analytics and AI track stands at the forefront of propelling government decision-making into a new era. Dedicated to the responsible and strategic use of data and artificial intelligence to improve service delivery and policy formulation, we’ll explore how ethical data practices and AI can be leveraged to enhance public administration. The sessions will focus on generating insights that respect citizen privacy and foster trust, while enabling a more proactive public sector.
IT Modernisation
The IT Modernisation track is centred on how to get your infrastructure 'future ready' - it addresses the critical need for robust and adaptable technology frameworks within the public sector. As we progress towards a more interconnected government, this stream will cover the evolution of IT infrastructure that supports emerging technology/AI for a secure, agile, and integrated approach to service delivery. We’ll also discuss how cloud technologies can enhance operational resilience and facilitate innovative government services, all within a framework that prioritises security and scalable solutions.
Digital Services and Customer Experience
The Digital Services and Customer Experience track focuses on strengthening customer connections through digital innovation and intuitive service experiences. It will explore how to design simple, inclusive, and accessible services that meet diverse needs, and how to harness emerging technology/AI capabilities to transform interactions, accuracy and speed, while retaining customer trust.
Workforce, Skills and Capability
Unlock talent potential to shape the next generation of public service. Join the Workforce, Skills and Capability track where we will dive into how to navigate the talent lifecycle, enhance retention, and keep skills in-house by improving employee experience. Align people and AI/technology, using data-driven workforce planning to boost efficiency, productivity, and adaptability.
Why attend?
Actionable Insights
Gain valuable insights from keynotes, case studies, and expert panels. Leave with practical strategies and knowledge to apply directly to your agency’s digital transformation journey.
Fostering Collaboration
Participate in interactive sessions designed to foster collaboration across agencies. Work together on shared challenges, learn best practices, and explore solutions that drive collective impact.
Unmatched Networking
Meet and connect with fellow government leaders, innovators, and industry experts. Build relationships and grow your professional network with peers dedicated to advancing public service.
Vendors, boost your presence
Becoming a partner at the Government Innovation Showcase Federal offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation. With a focus on the country's specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
Federal