Government 3.0: Build the Workforce. Make Transformation Stick

Digital transformation is about more than introducing new technology. It changes how government operates, how decisions are made, how services are delivered and, importantly, how people work. Technology may be the most visible part of transformation, but lasting change depends on the workforce behind it. Governments need the right skills, stronger internal capability and managers who can turn transformation strategy into new ways of working every day.

In this fireside session, The Hon. Victor Dominello, former New South Wales Minister for Customer Service and CEO of the Future Government Institute, joins public sector and workforce leaders to discuss what it takes to make digital transformation stick. Drawing on Victor's experience leading transformation as New South Wales Minister for Customer Service and the methodology he has developed through the Future Government Institute, the conversation will explore how governments can better understand and build the capability needed for change.

This includes assessing capability across 45 indicators spanning Leadership, Human Experience and Trust, helping move the conversation from simply announcing transformation to measuring whether an organisation is actually ready to deliver it.
The discussion will explore the workforce challenges behind successful transformation. What skills will government need for the future? How can better workforce data support better decisions? What role do frontline managers play? And how can government build the internal capability to sustain change long after the technology goes live?