Digital NSW 2026 Showcase
It was a great experience! The event was well-organized, informative, and engaging. I appreciated the quality of the sessions and the opportunity to connect with industry peers. Looking forward to attending future events!
NSW Department of Customer Service
Who will be there?
Gain strategic insights into digital initiatives, influence policy decisions, and understand technology's broader impact on public sector efficiency.
Explore new technologies, improve IT infrastructure, and enhance system security and performance in public sector projects. Learn about the latest cybersecurity threats, compliance requirements, and best practices to safeguard government systems.
Leverage data analytics for decision-making, and discover strategies to implement digital solutions and drive innovation in government services.
Enhance service design, streamline operations, and master project management techniques to ensure successful delivery of digital projects.
Meet your Speakers
Laura Christie
Deputy Secretary, Digital NSW, NSW Department of Customer Service
Executive Director Digital Strategy, Sourcing & Assurance, NSW Department of Customer Service
Marie Patane
NSW Chief Cyber Security Officer, Cyber Security NSW, NSW Department of Customer Service
Dan Roelink
Director, Office for AI, Digital.NSW, NSW Department of Customer Service
Lee Hickin
Executive Director, National AI Centre
Ed Santow
Co-Director of the Human Technology Institute and Professor of Responsible Technology, University of Technology
Dr. Tom Gao
Chief Information Officer, City of Sydney
Lenka Lassak
Executive Director, Identity NSW, NSW Department of Customer Service
Reece Clementi
Executive Director, Government Technology Platforms, Department of Customer Service
Tracks at a glance
Inclusive & Connected Services
The Inclusive & Connected Services track focuses on advancing digital inclusion, accessibility, and connectivity so all people and communities across NSW can fully engage with government services. Grounded in human-centred design and co-design, it explores how services can be built around diverse user needs and how barriers — physical, digital, cultural, and linguistic — can be removed at scale. Sessions will examine where and how AI is reshaping this work in practice, from generative tools for content and translation to AI-powered accessibility features and conversational interfaces that bring services closer to the people who need them most.
Smarter Services & Productivity
The Smarter Services & Productivity track focuses on how NSW is using digital to improve service delivery, drive productivity, and support the local economy. It explores modern delivery practices, product and agile operating models, automation, and the digitisation of high-volume services that individuals and businesses rely on every day. Sessions will explore how to identify when and where to use AI to solve business problems to elevate enterprise capability.
Trusted & Resilient Digital Infrastructure
The Trusted & Resilient Digital Infrastructure track focuses on the foundations that underpin public confidence in digital government — cyber security, privacy, data governance, and the reliability of the platforms NSW depends on. It also explores how those platforms keep NSW safe and resilient during emergencies, both online and in-person, and the sustainable infrastructure needed to support digital services into the future. Sessions will dig into responsible AI, assurance, data readiness, and the governance frameworks that ensure AI is deployed safely and ethically across government.
Capability & the Future Public Service
The Capability & the Future Public Service track focuses on how NSW scales digital capability across a distributed public sector — where funding, accountability and delivery sit across many agencies rather than a single centralised enterprise. It explores how government builds enterprise capability through reuse, shared services and common platforms, alongside the workforce strategy, evolving roles and operating models needed to support them. Sessions will tackle executive awareness and leadership in a digital era, the AI and data literacy every public servant will need, and the practical mechanisms — platform thinking, cross-agency reuse, and shared capability models — that turn individual project wins into system-wide uplift.
Why attend?
Expert insights and knowledge sharing
Attendees will gain valuable insights from leading experts in government, industry, and academia on the latest trends, technologies, and best practices in digital service delivery.
Networking opportunities
The event provides a unique platform to connect with peers, thought leaders, and decision-makers, fostering valuable relationships and potential collaborations that can enhance professional growth and project outcomes.
Innovative solutions and case studies
Learn from real-world examples and case studies on how NSW and other regions are successfully implementing digital strategies to overcome current challenges, streamline processes, and improve public services.
Focused discussions on emerging challenges
The event addresses the most pressing issues in digital government, with dedicated tracks on Accessibility, AI, Trust and Future Ready Government. These focused discussions provide attendees with a deep dive into specific challenges and opportunities, offering targeted insights and strategies that can be directly applied to enhance public service initiatives
Professional development
Participating in this event allows attendees to stay ahead of the curve in digital government initiatives, gain new skills, and access resources that are crucial for personal and organisational growth in the evolving digital landscape.
Featured sponsors
Vendors, boost your presence
Becoming a partner at the Digital NSW 2026 Showcase offers unique opportunities to connect with decision-makers, showcase innovative solutions, and align with transformative public sector goals. As a partner, you’ll have access to influential government leaders, providing a valuable platform to demonstrate your expertise and contribute to critical conversations on public sector modernisation. With a focus on New South Wales’ specific needs, partnership enables you to collaborate directly with key players, co-develop solutions for the state’s challenges, and reinforce your commitment to advancing government services in impactful ways.
Key Takeaways: Building a Future-Ready Digital NSW
Insights from the 2025 Showcase on AI readiness, strong foundations, inclusion and trust in next-generation government services.
Watch On Demand: Digital NSW 2025: Ministerial Keynote by The Hon. Jihad Dib MP
Watch The Hon. Jihad Dib MP deliver his 30-minute Ministerial Keynote, where he shared NSW’s digital direction, customer service initiatives, and key priorities for modernising government services.
2025 Highlights
