Transforming Government through Technology Based Initiatives
Advances in information technology have enabled public sector leaders to launch projects on exciting new trajectories. While many see the value proposition behind information technology investments, there remain barriers to adoption. These include team-wide buy-in, budgetary realities, and pre-existing roadmaps.
Today, information technology plays a central role in all aspects of government. From resident-facing services like renewing driver’s licenses online to back-end processes, such as analyzing tax returns for accuracy. Excellence in information technology is a prerequisite for excellence in the public sector. It is an ongoing challenge to find the right tools, infrastructure hardware, and systems that result in successful information technology projects and pivoting existing infrastructures.
Public Sector Network invites you to join the conversation at our Virtual Event: Government IT Insights: Spring Edition. We will bring together public sector thought-leaders as they examine deploying new technologies and pivoting existing ones, enterprise architecture, cloud-based technology, and launching new projects.
Benefits of Attending
Your Inspiring Speakers
Chief Information Officer
N.C. Department of Public Safety
M-L (Sherry) Schoonover MBA, BCS, PMP
Deputy Director of IT
City of Topeka
Assistant Director and Chief Sustainability Officer
StreetsLA | Department of Public Works | Bureau of Street Services
Senior Systems Analyst
City of Los Angeles Public Works: Bureau of Street Services (StreetsLA)
Chief Information Officer
New Mexico Taxation and Revenue Department
Chief Digital Officer, Deputy Technology
Texas Attorney General
IT Accessibility Compliance Officer
Massachusetts Executive Office of Health and Human Services
Director, US State & Local Government and Education Sales
Director Technical Sales – US West, Canada, Telco, SLED
Public Sector Network
Pivoting Technology Services During a Pandemic: How the North Carolina Department of Public Safety Thrived
When the pandemic hit in 2020 and all state employees were sent home to work remotely, Glenn Mack and his team at the NC Department of Public Safety had numerous technology issues to work through. The team also needed to ensure that health care was still being provided for the thousands of inmates in correctional facilities across the state. This keynote will focus on how they embraced new technologies and new solutions and while achieving success along the way.
Immediate Wins with Artificial Intelligence
Many government organizations face the challenge of modernizing legacy systems while developing digital services supporting their agencies constituents. Digital engagement channels for solutions such as AI Chatbots and Robotics Process Automation solutions can provide agencies quick wins without the dependencies of legacy system integration. System Modernization programs that focus on managing identity, data, and analytics provide significant business while setting the stage for becoming a data driven organization through Artificial Intelligence.
How StreetsLA Used Cloud-Based Technology to Drive Customer Service
StreetsLA needed their workforce and hardware/software to interact. Most of their employees are working in the field rather than an office. They had a lot of success with assigning someone to handle all the inspections of a certain type in a certain geography and letting them self-serve the requests from the cloud and plan their own sequencing and routing. StreetsLA journey to the cloud required a well-thought-out infrastructure and smart governance every step of the way. This case study will detail actions such as the shift away from legacy systems, dealing with processes, moving to standard software, monitoring, data management, and scalability.StreetsLA performs a wide range of planning, construction, maintenance, and enforcement activities to maintain the City’s public works infrastructure and enhance the experience and quality of life of City residents, visitors, and stakeholders.
Rethinking the Role of Enterprise Architecture in the Public Sector
Digital technologies have raised the public sector’s expectations for responsive, and seamless services. Governments are struggling to meet those expectations and will continue to unless they rethink how they use enterprise architecture. Outdated information technology systems are an insurmountable obstacle for the public sector. It is imperative to have an enterprise architecture that is modular, straight forward, citizen-centric, and configurable.
This panel of experts will discuss how to rethink the role of enterprise software and will share tips around cross-department collaboration, existing architecture evaluation, and processes that help evaluate & integrate new technologies.
Presenting Your Information Technology Project: Best Practices for Buy-In
New technology can be a game-changer when it comes to how you run your department and projects. Unfortunately, a solid plan can get significant push-back from key decision makers. The issue with waiting until the new becomes mainstream is that you lose the competitive advantage that the technology brings.
Components of presenting your technology project should include the opportunity, associated needs or problems, solution, benefits, background, and cost analysis. It should cover other possible options-such as doing nothing-as well as specific exclusions in the proposal, constraints, and other issues.
Hear from experts and learn how the correct strategic applications of a business plan can both help garner buy-in and reduce time.