Managing Business Continuity for Critical Internal Services
Our governments are constantly adapting and reacting to factors that have the potential to disrupt and threaten the efficacy of their services. While the uninterrupted delivery of external services remains paramount to the well-being of citizens, the continuity of internal services is critical to the effectiveness and security of our governments. With governments ramping up their transformation efforts, all the while rebuilding and consolidating internal functions, there is a need to embed viable continuity and contingency plans within the restructuring process. There is value in becoming more proactive rather than reactive as our governments continue to focus on ensuring that backend critical services remain protected and uninterrupted.
Over the past few years, governments have had to incorporate new processes and systems to ensure the continuation of services having been faced with massive disruptions both externally and internally. The question is, how will the public sector approach ERM (Enterprise Risk Management) policy, knowing what we know now? How can we rebuild or create innovative programs and services that will further guarantee the security of our governments? Re-evaluating the resiliency of our corporate services and designing plans that will allow for the continuity of vital business functions is essential to the evolution of service delivery
To further aid our valued members in public service, this program will share first-hand experiences and strategies that will further strengthen internal operations against threats; in addition to key practices that ensure the continuity of critical corporate and shared functions amid ongoing transformation and the challenges this poses.
Benefits of Attending
A Sneak Peak of Your Inspiring Speakers
Dr. Flolet Loney-Burnett
Assistant Deputy Minister, Enterprise Business Services Division
Ministry of Public & Business Service Delivery
Chief Risk Officer and Director, Risk and Business Continuity Management
Alberta Environment and Parks
Chief Financial Officer
Ministry of SaskBuilds and Procurement
Director, Insurance & Claims Management
City of Edmonton
Senior Director Public Sector Industry Solutions
Chief Executive Officer
Maintaining Service Relevance in a Digital Environment
- Client-centric mindset
- Navigating funding constraints
- Digital service access
- Inclusive services
Dr. Flolet Loney-Burnett, Assistant Deputy Minister, Enterprise Business Services Division, Ontario Shared Services
Discussing the Importance of Creating Comprehensive ERM Plans for Essential Corporate Services
- Exploring the consequences of a threat to internal and back-end business operations
- How can we further identify and assess current risk factors for these essential services?
- Addressing the challenges of building business continuity plans based on varying levels of service delivery
Melanie Rousseau, Chief Risk Officer and Director, Risk and Business Continuity Management, Alberta Environment and Parks
How Are Governments Adopting a New Integrated Approach to Risk Management and Business Continuity
- How have the past few years changed the way in which the public sector responds and adapts to disruption?
- In what ways are certain critical services more vulnerable than others, and how to address this?
- Investing in more proactive ERM and contingency planning focused on operational continuity
- What can leaders do to promote risk-adverse thinking within their teams
- What are some of the biggest challenges currently impacting ERM strategies and how can we overcome them?
Jim Olson, Chief Financial Officer, Ministry of SaskBuilds and Procurement
Manijeh Khoee, Director, Insurance & Claims Management, City of Edmonton
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