Public Sector Network, Deloitte and Cenitex Presents

Victorian Public Sector Digital & CX Roadshow 2024

Powering ‘Digital Simplicity’ to Meet Next Gen Expectations

Tuesday, 19 March 2024 | 8 AM – 4 PM AEDT
Deloitte Office, Melbourne

Register Now

inspiring speakers


Case studies


Round tables


Ministerial address

What’s In Store for 2024

The Victorian Government Digital Strategy 2021–26 sets the vision for creating a digital, thriving Victoria. It charts the direction for delivering better, fairer and more accessible services.

With this in mind, we’ve designed the full-day Victorian Public Sector Digital & CX Roadshow 2024 around these three key pillars, with a special focus on exploring ‘simple, easy and connected’ digital services.

Unpack the next phase of delivering a coordinated and collaborative approach across government.

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Key People You’ll Meet

Chiefs, Executive Directors, Directors, Managers of:


Transformation, Improvement & Innovation

Citizen Experience & Engagement

Customer Contact & Contact Centres

Service Design

Information & Insights

Digital Delivery


Benefits of Attending

Collaborate with peers to hear how they’re delivering better, fairer, more accessible services across Victoria

Balance aspiration with pragmatism – understand how to best deliver more personalised and consistent services

Power a digital ready Victorian public sector – improving operations, work collaboratively and develop a workforce skilled for the future

Create a thriving digital economy within Victoria — attracting talent, upskill communities and businesses and bridge digital divide

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What Your Peers Had To Say

The speakers were amazing and shared a lot of useful information

Sustainability Victoria

It was great to be at an in person event again. The speakers were all really engaging.

Department of Jobs, Precincts and Regions

Amazing opportunity for face-to-face networking!

Department Of Transport

2024 Speaker Panel

Victorian Public Sector Digital & CX Roadshow 2024 Speakers

Kate Barnes
Executive Director, CX, Digital and Delivery, Solar Victoria,
Department of Energy, Environment and Climate Action 

Victorian Public Sector Digital & CX Roadshow 2024 Speaker

Amber Benjafield
Director, Customer Experience,
Solar Victoria,
Department of Energy, Environment and Climate Action

Victorian Public Sector Digital & CX Roadshow 2024 Speakers

John Kenyon
Director, Enterprise Projects and Change Delivery, Solar Victoria,
Department of Energy, Environment and Climate Action

Victorian Public Sector Digital & CX Roadshow 2024 Speakers

Andrew Larkin
Chief Information Officer,
Department of Families, Fairness and Housing

Victorian Public Sector Digital & CX Roadshow 2024 Speaker

Jordy Ughetti
Chief Customer Officer,


Discussing the Most Current Topics

#CX Transformation

#Omnichannel Experience

#Customer Journey

#Citizen Engagement

View Agenda



Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gain unique perspectives


An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks


Hear  from leading solutions providers in the government space as they explore key technologies to improve citizen services


Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Register For Your Complimentary Pass


Deloitte Office, Melbourne

Partner With Us

9 Inspiring Speakers

Hear from and network with the industry’s most senior Victorian government decision makers in digital transformation, communication, service delivery and more.

A Chance to Get Out of the Office

Join 100+ of your peers set to come through the doors of the showcase. Kick up your heels and strike up a conversation – who knows where it may take you?

An Immersive Show Floor

The exhibition floor will showcase bleeding edge technology providers that provide solutions for your most pressing challenges. Pop down in the networking breaks and explore the expo.

Event Partners

Become A Partner

The PSN roadshow was well-organised and executed, with topical content and interesting speakers, great communication, and discussions on the day. We made some meaningful connections and intend to continue working with PSN!

– Melbourne Polytechnic

Interested In Learning More?

The Digital Government and CX Community provides a hub for public sector professionals from around the globe to learn, network, collaborate, benchmark, and share best practices with their peers. Become a member today for free and gain access to:

  • Live chats and digital forums
  • Global content library
  • Priority event registration
  • Networking opportunities with peers
  • Complimentary access to exclusive events and insights
Join The Conversation Today