Digital Government & CX Roadshow 2022

October 18th-28th, 2022
Toronto | Halifax | Ottawa | Edmonton | Victoria

Event Overview

Roadmap to a Successful Digital Transformation

As service delivery moves further into the virtual realm, a strong digital transformation strategy is paramount for all levels of government. Identifying the needs of citizens, gaining trust through reliable and secure services, and striking the right balance between innovation and practicality is essential to success and progress.

Designing digital services which are accessible, inclusive and citizen-centric is an absolute must. By committing to inclusive and innovative design, the public sector can create exceptional products and services. To achieve this, internal buy-in and a culture that is receptive to change is paramount. Embracing a digital mindset and adopting the technologies to facilitate change is key to success.

To optimize your digital transformation journey, Digital Government & CX Roadshow 2022 will bring together public sector leaders to explore the most efficient strategies to help you gain internal buy-in and develop a roadmap for your digital transformation. This series will head to 5 Canadian cities, from coast to coast, to highlight emerging trends, future opportunities, and the barriers to successful digital transformation.

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Benefits of Attending

Chart the course for your digital transformation by exploring the most cutting-edge trends, technologies and projects

Examine strategies that will help you maintain and elevate a digital culture and place you on a strong, upward digital transformation trajectory

Find new ways to ensure that digital accessibility is built into, rather than tacked onto, your strategy for change

Get to grips with tips and tools you need to build your digital strategy and adoption toolkit

Your Inspiring Speakers

Toronto – October 18Halifax – October 20Ottawa – October 25Edmonton – October 27Victoria – October 28

Trevor Rutherford
Senior Digital Strategist
Ontario Digital Service

Gary Yorke
Director, 311
City of Toronto

Gloria Er-Chua
Director, Policy & Digital Enterprise
Ontario Digital Service

Marco Palermo, Director, Digital Government & Modernization, City of Toronto

Marco Palermo
Director, Digital Government & Modernization, Technology Services
City of Toronto

Mandeep Flora
Director, Data Strategy and Solutions Platform, Business Intelligence and Practice Division
Ministry of Children, Community and Social Services

Asim Hussain
Director, Digital Service Transformation
City of Toronto 

Nancy Newell
Head of Marketing Experiences
Adobe

Wissam Moussa
Head of Platform Core Services
Canadian Digital Service

Olga Bakonyi
Head, Digital Enterprise Engagement Practice
Government of Ontario

Adam Fournier
Director Solution Engineering
VMware Tanzu

Steven Matukaitis
Principal Strategic Designer, Digital Solutions
Maximus Canada

Bilal Husain
Director, Client Experience Solutions
Connex Telecommunications

Jay Kunarathnam
COO, Client Experience Solutions
Connex Telecommunications

Sam Erry
Former Deputy Minister
Ontario Government

Elliott Lee
User Researcher
Button

Scott McKenna, Chief Information Officer, Health Canada and Public Health Agency of Canada

Scott McKenna
Chief Information Officer, Digital Transformation Branch
Health Canada and Public Health Agency of Canada

Joshua Lee
Executive Director, Service Design & Delivery
The Nova Scotia Digital Service

public sector network woman speakers image

Jennifer Guitard
Director, Workforce Intelligence & Systems
Government of Nova Scotia

Beth Fox
Strategic Engagement Advisor
Canadian Digital Service

Kim Matthews
Senior Business Strategist
Service New Brunswick

Adam Fournier
Director Solution Engineering
VMware Tanzu

Bill Followell
Solution Architect – Public Sector
Armis

Matt Clow
Senior Strategy Manager, TELUS Business Solutions
Telus

Kevin Laleyan
Senior Lead – Emerging IOT
Telus

Michael Jay
Director, Measurement Canada Digital Office
Innovation, Science and Economic Development Canada

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Yvan Gauthier
Head of Artificial Intelligence Accelerator
National Research Council Canada

Robert Frelich
Director General, Digital Identity Transformation, Transformation Management Branch
Employment and Social Development Canada

Jordan Storozuk
Chief of Staff, Digital Experience and Client Data Workstream
Employment and Social Development Canada

Elizabeth Rhodenizer
Director General Email and Workplace Technology Services
Shared Services Canada

Allen Pink
Director General, Digital Design and Production Directorate (DDPD), Public Affairs Branch
Canada Revenue Agency

Liz McKeown
Executive Director, Digital Community Management and Development
Treasury Board of Canada

Antoine Bedward, Ph.D.
Director, Policy Development, Office of the Chief Information Officer
Treasury Board of Canada Secretariat

Gerard Gooch
Head of Consumer Experience
Fujitsu

Natalie Kahale
Director, Service Transformation
City of Ottawa

Ryan Androsoff
CEO & Founder
Think Digital

Lauren Hunter
Director, Talent Policy and Platforms, Office of CIO
Treasury Board of Canada Secretariat

Adam Fournier
Director Solution Engineering
VMware Tanzu

Kevin Brooks
Field CTO and Executive Strategist – Defense and National Security
ServiceNow

Trina Foster
Vice President, Strategy and Social Sector
Maximus Canada

Mike Novosad
Enterprise Account Manager – Mobile – Federal Government & Strategic Accounts
Samsung Canada

Bill Followell
Solution Architect – Public Sector
Armis

Stephen Sabey
Executive Director, Platforms
Service Alberta

Andrew Bunka
Leader, Web & Digital Development & User Experience (UX), Web & Digital, Customer Service & Communications
The City of Calgary

Blair Neufeld
Executive Director, Product, Digital Delivery and Innovation
Service Alberta

Ryan Hum
Chief Information officer & Vice President of Data
Canada Energy Regulator

Kari Rasmussen
Executive Director, Curriculum Learning and Teaching Resources Sector
Government of Alberta

Kim Wieringa
Assistant Deputy Minister, Health Information Systems Division
Alberta Health, Government of Alberta

John Rogers
Director, Service Innovation and Digitization
Government of Alberta

David Almond
Executive Director, Information Technology
Alberta Innovates

Cindy McMath
Senior Director, Capture & Business Implementation
Maximus Canada

Alec Wenzowski
President and Co-Founder
Button

Sean Duval
Senior Director, Sales Engineering
Armis

Elliott Lee
User Researcher
Button

Simon Weng, Senior Mobile Transformation Consultant, Samsung

Simon Weng
Sr. Mobile Transformations Consultant for Public Sector
Samsung

Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada

Eric Holowach
Customer Service Solution Sales Manager
ServiceNow

Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow

Stephen Gordon
Chief Information Officer
Office of the Auditor General of British Columbia

Katrina Summers
Team Lead, Web Governance and Content Strategy
Ministry of Citizens’ Services

Natasha Thambirajah
Director, Digital Health Policy
Province of British Columbia

Daniel Darche
Executive Director, Technology Modernization and Strategic Projects
Ministry of Attorney General, Information Services Branch, Government of BC

Kevin Ehman
Director of Strategic Design
Ministry of Environment and Climate Change Strategy

Sid Tobias
Director, Digital Services, Environmental Assessment Office
Government of British Columbia

Olena Mitovska
Product Director of Private Cloud as a Service Platform
BC Provincial Government

Gary Wong
DevOps Chapter Lead, DevExchange
BC Provincial Government

Moumita Bhadra
Client Lead, BC Government
Fujitsu

Alex MacEachern
Director of Strategic Engagement
Canadian Digital Service

Simon Wang
Sr. Mobile Transformations Consultant for Public Sector
Samsung

Elliott Lee
User Researcher
Button

Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada

Curtis Simpson
CISO
Armis

Eric Holowach
Customer Service Solution Sales Manager
ServiceNow

Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow

Key Sessions

KeynotePanel Discussion Concurrent RoundtablesPanel DiscussionKeynote

Addressing the Future of Digital Government

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Digital Transformation Roadmaps

What are the key trends that are shaping the future of digital transformation?
What are the core principles for building an effective digital transformation framework?
What are some common barriers when it comes to delivering digital services efficiently? Are there any challenges that need be addressed now to ensure an effective roll-out?
Where do you see opportunities to improve collaboration across various levels of government and the private sector?
In what ways have approaches to digital transformation differed pre-pandemic vs. post pandemic, if at all?

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Roundtable 1: Identifying and Meeting Citizen Needs with Data and Analytics

Roundtable 2: Sustainable Digital Infrastructure for Canada

Roundtable 3: Designing a User-Centric Digital Channel

Roundtable 4: Mitigating risk in your digital transformation strategy with robust asset identification, management and protection

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Overcoming Internal Barriers for Digital Adoption

How do leaders embed a culture of digital adoption in their organizations? How do they ensure buy-in?
What strategies can be used to overcome shared challenges and barriers to transformation?
What strategies can be used to attract and retain the next generation of digital leaders for tomorrow’s public sector?
What are the best practices for building a tech stack that will help improve adoption?
Ways to ensure all departments are on a symbiotic transformation journey

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Digital Inclusion and Accessibility for Better Citizen Experiences

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Your Registration

Live Presentations

Hear from public sector leaders about the latest trends and explore how to instantly apply these insights and gaining unique perspectives

Networking

An opportunity to engage with your peers from across the state in dedicated networking sessions, interactive roundtable discussions and meal breaks

Technology Solutions

Hear from leading solutions providers in the government space as they explore key technologies to improve citizen services

On-Demand

Receive on-demand access to session content on the complimentary Public Sector Network social learning platform

Roadshow Venue

Toronto

The Yorkville Royal Sonesta Hotel Toronto

Willard Room

Halifax

Four Points by Sheraton Halifax

Admirals Room

Ottawa

Bayview Yards

RBC Foundry

Edmonton

MacEwan University

Allard Hall

Feigel Conference Centre 11-204

Victoria

Inn at Laurel Point

Spirit Rooms

What Your Peers Had to Say

As a public sector employee working in the Virtual Assistant field, it was very useful to me to see what other organizations are doing. I am coming away with new ideas about opportunities for our own organization.
Government of British Columbia

I always look forward to learn from the industry peers and apply it to our organizational initiatives to make our ride a bit less bumpy! Appreciate everything that PSN team does to put together these events especially during COVID times. PSN events is my positive light that help me better handle challenges thrown by pandemic.
Technical Safety BC

I like the range of expertise on display. The programming is effective as one presentation dovetails into another sweetly. And the technology interface is awesome.
Ontario Public Service