Event Overview
Roadmap to a Successful Digital Transformation
As service delivery moves further into the virtual realm, a strong digital transformation strategy is paramount for all levels of government. Identifying the needs of citizens, gaining trust through reliable and secure services, and striking the right balance between innovation and practicality is essential to success and progress.
Designing digital services which are accessible, inclusive and citizen-centric is an absolute must. By committing to inclusive and innovative design, the public sector can create exceptional products and services. To achieve this, internal buy-in and a culture that is receptive to change is paramount. Embracing a digital mindset and adopting the technologies to facilitate change is key to success.
To optimize your digital transformation journey, Digital Government & CX Roadshow 2022 will bring together public sector leaders to explore the most efficient strategies to help you gain internal buy-in and develop a roadmap for your digital transformation. This series will head to 5 Canadian cities, from coast to coast, to highlight emerging trends, future opportunities, and the barriers to successful digital transformation.
![](https://publicsectornetwork.com/wp-content/uploads/2022/04/digi-gov-web-page-image-3-546x1024.png)
Benefits of Attending
Your Inspiring Speakers
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Trevor-Rutherford.png)
Trevor Rutherford
Senior Digital Strategist
Ontario Digital Service
![](https://publicsectornetwork.com/wp-content/uploads/2022/02/Gary-Yorke.png)
Gary Yorke
Director, 311
City of Toronto
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Gloria-E.png)
Gloria Er-Chua
Director, Policy & Digital Enterprise
Ontario Digital Service
![Marco Palermo, Director, Digital Government & Modernization, City of Toronto](https://publicsectornetwork.com/wp-content/uploads/2022/03/Marco-Palermo.png)
Marco Palermo
Director, Digital Government & Modernization, Technology Services
City of Toronto
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Mandeep-F.png)
Mandeep Flora
Director, Data Strategy and Solutions Platform, Business Intelligence and Practice Division
Ministry of Children, Community and Social Services
![ASIM HUSSAIN](https://publicsectornetwork.com/wp-content/uploads/2022/03/ASIM-HUSSAIN.png)
Asim Hussain
Director, Digital Service Transformation
City of Toronto
![](https://publicsectornetwork.com/wp-content/uploads/2022/08/Nancy-Newell-modified.png)
Nancy Newell
Head of Marketing Experiences
Adobe
![](https://publicsectornetwork.com/wp-content/uploads/2022/09/wissam-M.png)
Wissam Moussa
Head of Platform Core Services
Canadian Digital Service
![](https://publicsectornetwork.com/wp-content/uploads/2022/08/Olga-Bakonyi-pic-Oct-2021-modified.png)
Olga Bakonyi
Head, Digital Enterprise Engagement Practice
Government of Ontario
![](https://publicsectornetwork.com/wp-content/uploads/2022/01/AdamFournier-modified-e1661365205727.png)
Adam Fournier
Director Solution Engineering
VMware Tanzu
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Steve-Headshot-2-1-of-1.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Steve-Headshot-2-1-of-1.png)
Steven Matukaitis
Principal Strategic Designer, Digital Solutions
Maximus Canada
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Bilal Husain
Director, Client Experience Solutions
Connex Telecommunications
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Jay-Kunarathnam-blue.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Jay-Kunarathnam-blue.png)
Jay Kunarathnam
COO, Client Experience Solutions
Connex Telecommunications
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Sam-Erry76.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Sam-Erry76.png)
Sam Erry
Former Deputy Minister
Ontario Government
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Elliott Lee
User Researcher
Button
![Scott McKenna, Chief Information Officer, Health Canada and Public Health Agency of Canada](https://publicsectornetwork.com/wp-content/uploads/2021/12/Scott-McKenna.webp)
![Scott McKenna, Chief Information Officer, Health Canada and Public Health Agency of Canada](https://publicsectornetwork.com/wp-content/uploads/2021/12/Scott-McKenna.webp)
Scott McKenna
Chief Information Officer, Digital Transformation Branch
Health Canada and Public Health Agency of Canada
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Joshua Lee
Executive Director, Service Design & Delivery
The Nova Scotia Digital Service
![public sector network woman speakers image](https://publicsectornetwork.com/wp-content/uploads/2021/12/Jennifer3.jpg)
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Jennifer Guitard
Director, Workforce Intelligence & Systems
Government of Nova Scotia
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Beth Fox
Strategic Engagement Advisor
Canadian Digital Service
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Kim Matthews
Senior Business Strategist
Service New Brunswick
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Adam Fournier
Director Solution Engineering
VMware Tanzu
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Bill Followell
Solution Architect – Public Sector
Armis
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Matt Clow
Senior Strategy Manager, TELUS Business Solutions
Telus
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Kevin Laleyan
Senior Lead – Emerging IOT
Telus
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Michael Jay
Director, Measurement Canada Digital Office
Innovation, Science and Economic Development Canada
![public sector network man speakers image](https://publicsectornetwork.com/wp-content/uploads/2021/12/Yvan-Gauthier.webp)
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Yvan Gauthier
Head of Artificial Intelligence Accelerator
National Research Council Canada
![Robert Frelich, Director General, Digital Identity Transformation, Transformation Management Branch, Employment and Social Development Canada](https://publicsectornetwork.com/wp-content/uploads/2022/02/Robert-F.png)
![Robert Frelich, Director General, Digital Identity Transformation, Transformation Management Branch, Employment and Social Development Canada](https://publicsectornetwork.com/wp-content/uploads/2022/02/Robert-F.png)
Robert Frelich
Director General, Digital Identity Transformation, Transformation Management Branch
Employment and Social Development Canada
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Jordan-Storuzuk.png)
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Jordan Storozuk
Chief of Staff, Digital Experience and Client Data Workstream
Employment and Social Development Canada
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Elizabeth Rhodenizer
Director General Email and Workplace Technology Services
Shared Services Canada
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Allen Pink
Director General, Digital Design and Production Directorate (DDPD), Public Affairs Branch
Canada Revenue Agency
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Liz McKeown
Executive Director, Digital Community Management and Development
Treasury Board of Canada
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Antoine Bedward, Ph.D.
Director, Policy Development, Office of the Chief Information Officer
Treasury Board of Canada Secretariat
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Gerard Gooch
Head of Consumer Experience
Fujitsu
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Natalie Kahale
Director, Service Transformation
City of Ottawa
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Ryan Androsoff
CEO & Founder
Think Digital
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Lauren Hunter
Director, Talent Policy and Platforms, Office of CIO
Treasury Board of Canada Secretariat
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![](https://publicsectornetwork.com/wp-content/uploads/2022/01/AdamFournier-modified-e1661365205727.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/01/AdamFournier-modified-e1661365205727.png)
Adam Fournier
Director Solution Engineering
VMware Tanzu
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Kevin-Brooks.png)
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Kevin Brooks
Field CTO and Executive Strategist – Defense and National Security
ServiceNow
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Trina Foster
Vice President, Strategy and Social Sector
Maximus Canada
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Mike Novosad
Enterprise Account Manager – Mobile – Federal Government & Strategic Accounts
Samsung Canada
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Bill Followell
Solution Architect – Public Sector
Armis
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Steven-Sabey.png)
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Stephen Sabey
Executive Director, Platforms
Service Alberta
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Andrew Bunka
Leader, Web & Digital Development & User Experience (UX), Web & Digital, Customer Service & Communications
The City of Calgary
![](https://publicsectornetwork.com/wp-content/uploads/2022/04/Blair-Neufeld.png)
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Blair Neufeld
Executive Director, Product, Digital Delivery and Innovation
Service Alberta
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Ryan Hum
Chief Information officer & Vice President of Data
Canada Energy Regulator
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Kari Rasmussen
Executive Director, Curriculum Learning and Teaching Resources Sector
Government of Alberta
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Kim Wieringa
Assistant Deputy Minister, Health Information Systems Division
Alberta Health, Government of Alberta
![](https://publicsectornetwork.com/wp-content/uploads/2022/08/John-Rogers-modified.png)
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John Rogers
Director, Service Innovation and Digitization
Government of Alberta
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David Almond
Executive Director, Information Technology
Alberta Innovates
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Cindy McMath
Senior Director, Capture & Business Implementation
Maximus Canada
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Alec Wenzowski
President and Co-Founder
Button
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Sean Duval
Senior Director, Sales Engineering
Armis
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Elliott Lee
User Researcher
Button
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
Simon Weng
Sr. Mobile Transformations Consultant for Public Sector
Samsung
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Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada
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Eric Holowach
Customer Service Solution Sales Manager
ServiceNow
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Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow
![Stephen Gordon](https://publicsectornetwork.com/wp-content/uploads/2022/07/Stephen-Gordon-Chief-Information-Officer-Office-of-the-Auditor-General-of-British-Columbia-.png)
![Stephen Gordon](https://publicsectornetwork.com/wp-content/uploads/2022/07/Stephen-Gordon-Chief-Information-Officer-Office-of-the-Auditor-General-of-British-Columbia-.png)
Stephen Gordon
Chief Information Officer
Office of the Auditor General of British Columbia
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Katrina Summers
Team Lead, Web Governance and Content Strategy
Ministry of Citizens’ Services
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Natasha Thambirajah
Director, Digital Health Policy
Province of British Columbia
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Daniel Darche
Executive Director, Technology Modernization and Strategic Projects
Ministry of Attorney General, Information Services Branch, Government of BC
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Kevin Ehman
Director of Strategic Design
Ministry of Environment and Climate Change Strategy
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Sid Tobias
Director, Digital Services, Environmental Assessment Office
Government of British Columbia
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Olena Mitovska
Product Director of Private Cloud as a Service Platform
BC Provincial Government
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Gary Wong
DevOps Chapter Lead, DevExchange
BC Provincial Government
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Moumita Bhadra
Client Lead, BC Government
Fujitsu
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Alex MacEachern
Director of Strategic Engagement
Canadian Digital Service
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
![Simon Weng, Senior Mobile Transformation Consultant, Samsung](https://publicsectornetwork.com/wp-content/uploads/2022/03/Simon-W.png)
Simon Wang
Sr. Mobile Transformations Consultant for Public Sector
Samsung
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Elliott Lee
User Researcher
Button
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/JimMickelson_cropped.png)
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![](https://publicsectornetwork.com/wp-content/uploads/2022/10/JimMickelson_cropped.png)
Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Curtis.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/10/Curtis.png)
Curtis Simpson
CISO
Armis
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![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Eric-H.png)
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Eric-H.png)
Eric Holowach
Customer Service Solution Sales Manager
ServiceNow
![](https://publicsectornetwork.com/wp-content/uploads/2022/07/Peter-M.png)
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Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow
Key Sessions
Addressing the Future of Digital Government
Digital Transformation Roadmaps
- What are the key trends that are shaping the future of digital transformation?
- What are the core principles for building an effective digital transformation framework?
- What are some common barriers when it comes to delivering digital services efficiently? Are there any challenges that need be addressed now to ensure an effective roll-out?
- Where do you see opportunities to improve collaboration across various levels of government and the private sector?
- In what ways have approaches to digital transformation differed pre-pandemic vs. post pandemic, if at all?
Roundtable 1: Identifying and Meeting Citizen Needs with Data and Analytics
Roundtable 2: Sustainable Digital Infrastructure for Canada
Roundtable 3: Designing a User-Centric Digital Channel
Roundtable 4: Mitigating risk in your digital transformation strategy with robust asset identification, management and protection
Overcoming Internal Barriers for Digital Adoption
- How do leaders embed a culture of digital adoption in their organizations? How do they ensure buy-in?
- What strategies can be used to overcome shared challenges and barriers to transformation?
- What strategies can be used to attract and retain the next generation of digital leaders for tomorrow’s public sector?
- What are the best practices for building a tech stack that will help improve adoption?
- Ways to ensure all departments are on a symbiotic transformation journey
Digital Inclusion and Accessibility for Better Citizen Experiences
Your Registration
Roadshow Venue
Toronto
The Yorkville Royal Sonesta Hotel Toronto
Willard Room
Halifax
Four Points by Sheraton Halifax
Admirals Room
Ottawa
Bayview Yards
RBC Foundry
Edmonton
MacEwan University
Allard Hall
Feigel Conference Centre 11-204
Victoria
Inn at Laurel Point
Spirit Rooms