Digital Government & CX Roadshow 2022
October 18th-28th, 2022
Toronto | Halifax | Ottawa | Edmonton | Victoria
Event Overview
Roadmap to a Successful Digital Transformation
As service delivery moves further into the virtual realm, a strong digital transformation strategy is paramount for all levels of government. Identifying the needs of citizens, gaining trust through reliable and secure services, and striking the right balance between innovation and practicality is essential to success and progress.
Designing digital services which are accessible, inclusive and citizen-centric is an absolute must. By committing to inclusive and innovative design, the public sector can create exceptional products and services. To achieve this, internal buy-in and a culture that is receptive to change is paramount. Embracing a digital mindset and adopting the technologies to facilitate change is key to success.
To optimize your digital transformation journey, Digital Government & CX Roadshow 2022 will bring together public sector leaders to explore the most efficient strategies to help you gain internal buy-in and develop a roadmap for your digital transformation. This series will head to 5 Canadian cities, from coast to coast, to highlight emerging trends, future opportunities, and the barriers to successful digital transformation.
Benefits of Attending
Your Inspiring Speakers
Trevor Rutherford
Senior Digital Strategist
Ontario Digital Service
Gary Yorke
Director, 311
City of Toronto
Gloria Er-Chua
Director, Policy & Digital Enterprise
Ontario Digital Service
Marco Palermo
Director, Digital Government & Modernization, Technology Services
City of Toronto
Mandeep Flora
Director, Data Strategy and Solutions Platform, Business Intelligence and Practice Division
Ministry of Children, Community and Social Services
Asim Hussain
Director, Digital Service Transformation
City of Toronto
Nancy Newell
Head of Marketing Experiences
Adobe
Wissam Moussa
Head of Platform Core Services
Canadian Digital Service
Olga Bakonyi
Head, Digital Enterprise Engagement Practice
Government of Ontario
Adam Fournier
Director Solution Engineering
VMware Tanzu
Steven Matukaitis
Principal Strategic Designer, Digital Solutions
Maximus Canada
Bilal Husain
Director, Client Experience Solutions
Connex Telecommunications
Jay Kunarathnam
COO, Client Experience Solutions
Connex Telecommunications
Sam Erry
Former Deputy Minister
Ontario Government
Elliott Lee
User Researcher
Button
Scott McKenna
Chief Information Officer, Digital Transformation Branch
Health Canada and Public Health Agency of Canada
Joshua Lee
Executive Director, Service Design & Delivery
The Nova Scotia Digital Service
Jennifer Guitard
Director, Workforce Intelligence & Systems
Government of Nova Scotia
Beth Fox
Strategic Engagement Advisor
Canadian Digital Service
Kim Matthews
Senior Business Strategist
Service New Brunswick
Adam Fournier
Director Solution Engineering
VMware Tanzu
Bill Followell
Solution Architect – Public Sector
Armis
Matt Clow
Senior Strategy Manager, TELUS Business Solutions
Telus
Kevin Laleyan
Senior Lead – Emerging IOT
Telus
Michael Jay
Director, Measurement Canada Digital Office
Innovation, Science and Economic Development Canada
Yvan Gauthier
Head of Artificial Intelligence Accelerator
National Research Council Canada
Robert Frelich
Director General, Digital Identity Transformation, Transformation Management Branch
Employment and Social Development Canada
Jordan Storozuk
Chief of Staff, Digital Experience and Client Data Workstream
Employment and Social Development Canada
Elizabeth Rhodenizer
Director General Email and Workplace Technology Services
Shared Services Canada
Allen Pink
Director General, Digital Design and Production Directorate (DDPD), Public Affairs Branch
Canada Revenue Agency
Liz McKeown
Executive Director, Digital Community Management and Development
Treasury Board of Canada
Antoine Bedward, Ph.D.
Director, Policy Development, Office of the Chief Information Officer
Treasury Board of Canada Secretariat
Gerard Gooch
Head of Consumer Experience
Fujitsu
Natalie Kahale
Director, Service Transformation
City of Ottawa
Ryan Androsoff
CEO & Founder
Think Digital
Lauren Hunter
Director, Talent Policy and Platforms, Office of CIO
Treasury Board of Canada Secretariat
Adam Fournier
Director Solution Engineering
VMware Tanzu
Kevin Brooks
Field CTO and Executive Strategist – Defense and National Security
ServiceNow
Trina Foster
Vice President, Strategy and Social Sector
Maximus Canada
Mike Novosad
Enterprise Account Manager – Mobile – Federal Government & Strategic Accounts
Samsung Canada
Bill Followell
Solution Architect – Public Sector
Armis
Stephen Sabey
Executive Director, Platforms
Service Alberta
Andrew Bunka
Leader, Web & Digital Development & User Experience (UX), Web & Digital, Customer Service & Communications
The City of Calgary
Blair Neufeld
Executive Director, Product, Digital Delivery and Innovation
Service Alberta
Ryan Hum
Chief Information officer & Vice President of Data
Canada Energy Regulator
Kari Rasmussen
Executive Director, Curriculum Learning and Teaching Resources Sector
Government of Alberta
Kim Wieringa
Assistant Deputy Minister, Health Information Systems Division
Alberta Health, Government of Alberta
John Rogers
Director, Service Innovation and Digitization
Government of Alberta
David Almond
Executive Director, Information Technology
Alberta Innovates
Cindy McMath
Senior Director, Capture & Business Implementation
Maximus Canada
Alec Wenzowski
President and Co-Founder
Button
Sean Duval
Senior Director, Sales Engineering
Armis
Elliott Lee
User Researcher
Button
Simon Weng
Sr. Mobile Transformations Consultant for Public Sector
Samsung
Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada
Eric Holowach
Customer Service Solution Sales Manager
ServiceNow
Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow
Stephen Gordon
Chief Information Officer
Office of the Auditor General of British Columbia
Katrina Summers
Team Lead, Web Governance and Content Strategy
Ministry of Citizens’ Services
Natasha Thambirajah
Director, Digital Health Policy
Province of British Columbia
Daniel Darche
Executive Director, Technology Modernization and Strategic Projects
Ministry of Attorney General, Information Services Branch, Government of BC
Kevin Ehman
Director of Strategic Design
Ministry of Environment and Climate Change Strategy
Sid Tobias
Director, Digital Services, Environmental Assessment Office
Government of British Columbia
Olena Mitovska
Product Director of Private Cloud as a Service Platform
BC Provincial Government
Gary Wong
DevOps Chapter Lead, DevExchange
BC Provincial Government
Moumita Bhadra
Client Lead, BC Government
Fujitsu
Alex MacEachern
Director of Strategic Engagement
Canadian Digital Service
Simon Wang
Sr. Mobile Transformations Consultant for Public Sector
Samsung
Elliott Lee
User Researcher
Button
Jim Mickelson, MBA
National Vice-President, Sales and Marketing
Maximus Canada
Curtis Simpson
CISO
Armis
Eric Holowach
Customer Service Solution Sales Manager
ServiceNow
Peter Madden
Senior Client Director, Government, Western Canada
ServiceNow
Key Sessions
Addressing the Future of Digital Government
Digital Transformation Roadmaps
- What are the key trends that are shaping the future of digital transformation?
- What are the core principles for building an effective digital transformation framework?
- What are some common barriers when it comes to delivering digital services efficiently? Are there any challenges that need be addressed now to ensure an effective roll-out?
- Where do you see opportunities to improve collaboration across various levels of government and the private sector?
- In what ways have approaches to digital transformation differed pre-pandemic vs. post pandemic, if at all?
Roundtable 1: Identifying and Meeting Citizen Needs with Data and Analytics
Roundtable 2: Sustainable Digital Infrastructure for Canada
Roundtable 3: Designing a User-Centric Digital Channel
Roundtable 4: Mitigating risk in your digital transformation strategy with robust asset identification, management and protection
Overcoming Internal Barriers for Digital Adoption
- How do leaders embed a culture of digital adoption in their organizations? How do they ensure buy-in?
- What strategies can be used to overcome shared challenges and barriers to transformation?
- What strategies can be used to attract and retain the next generation of digital leaders for tomorrow’s public sector?
- What are the best practices for building a tech stack that will help improve adoption?
- Ways to ensure all departments are on a symbiotic transformation journey
Digital Inclusion and Accessibility for Better Citizen Experiences
Your Registration
Roadshow Venue
Toronto
The Yorkville Royal Sonesta Hotel Toronto
Willard Room
Halifax
Four Points by Sheraton Halifax
Admirals Room
Ottawa
Bayview Yards
RBC Foundry
Edmonton
MacEwan University
Allard Hall
Feigel Conference Centre 11-204
Victoria
Inn at Laurel Point
Spirit Rooms
What Your Peers Had to Say
Our Event Partners
