Public Sector Innovation Show - Ontario

Event Details

Agenda

Toronto, 10 September 2024

All times in EDT

7:30 am

Registration and Exhibition Opens

8:30 am

Welcome from the Public Sector Network

8:40 am

Welcome from the Event Chair

Tarek Emara, Ontario Public Sector Leader, PwC
Kathy Parker, National Workforce Transformed Platform Leader, PwC

9:00 am

Ministerial Address

Hon. Todd McCarthy, Minister, Ministry of Public and Business Service Delivery and Procurement

9:10 am

Keynote

Enhancing Policy Making through Data Science

Dr. Laura Gilbert, Chief Analyst, Director of Data Science (10DS), Prime Minister’s Office, UK

9:30 am

Partner Session

The AI Paradox: From Analyzing Data to Understanding People

Kyle Wierks, Senior Account Executive, ThoughtExchange

9:40 am

Partner Session

AI Unleashed: Navigating the Realms of Possibility

Michael Oas, Vice President of Solutions, Maximus

10:00 am

Panel Discussion

Embracing Change as Fuel for a People-Centric Future

Keith Palmer, Deputy Minister, Ministry of Sport
Greg Essensa, Chief Electoral Officer, Elections Ontario
Maud Murray, Deputy Minister, Ministry of Red Tape Reduction
Michael Anderson, Chief Strategist, Public Sector, Informatica
Moderated by: Kathy Parker, National Workforce Transformed Platform Leader, PwC

How can we foster a culture that sees change, including AI, as an opportunity for enhancing public services?
In what ways can technology be leveraged to ensure change initiatives are directly benefiting the community and enhancing citizen engagement?
What strategies are effective in preparing and supporting employees through transitions that prioritize people-centric outcomes?

10:30 am

Refreshment Break

11:00 am

Innovation & Technology Track

Welcome from Track Chair: Prioritizing Future Technology Imperatives

Alison Oleksiak, Digital Transformation Lead, IBM Technology, Public Sector Ontario, IBM

11:00 am

Digital & CX

Welcome from Track Chair: Digital Transformation to Enhance customer interaction

Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle

11:20 am

Government Keynote Innovation & Technology Track

AI as a Policy Supporter: Leveraging Intelligent Systems for Informed Decision Making

Rakhi Lad, Assistant Deputy Minister, Ministry of Red Tape Reduction
Manish Agarwal, Chief Information Officer, Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement

Explore next-generation technologies and their application to address pressing government challenges
Discover innovative approaches to stay ahead in an ever evolving digital landscape for the public sector

11:20 am

Fireside Chat Digital & CX Track Innovation & Technology Track

Advancing Citizen-Centric Digital Services

Dafna Carr, Associate Deputy Minister, ServiceOntario

Leveraging digital technologies to advance strategic goals
Exploring new ways to use digital technologies to improve service delivery and customer experience
Lessons to learn – getting to grips with the digital tools that citizen really want

Dafna Carr, Associate Deputy Minister, ServiceOntario

11:40 am

Gold Partner Innovation & Technology Track

Transforming the Connectivity of your Networks (and the Communities They Serve) with 5G Wireless WAN

Bruce Johnson, Senior Product Marketing Manager, Security, Ericsson Enterprise Wireless Solutions

5G Wireless WANs offer high speed, low latency, and increased capacity – and are transforming data networking by reliably connecting more devices and users. Our customers are maximizing their investment and security posture by deploying 5G + Secure Access Service Edge (SASE). Our session will discuss how combining the strengths of 5G and SASE can create a more flexible, cost-effective, resilient and efficient infrastructure for your municipalities and organizations.

Bruce Johnson, Senior Product Marketing Manager, Security, Ericsson Enterprise Wireless Solutions

11:40 am

Gold Partner Digital & CX Track

Driving Digital Transformation Through Citizen Identity And Access Management (CIAM)

Martin Burke, CitizenOne Product Manager, Portage Cybertech

12:00 pm

Fireside Chat Innovation & Technology Track

Industrializing AI

Joyce Drohan, Chief Technology Officer and Chief AI Officer/ ADM Enterprise Digital & Technology Strategy, Ministry of Public and Business Service Delivery and Procurement

12:00 pm

Government Keynote Digital & CX Track

Integrating AI for Enhanced Citizen Experience: Balancing Privacy and Innovation in Public Services

Patricia Kosseim, Information and Privacy Commissioner of Ontario

12:20 pm

Gold Partner Innovation & Technology

The Power & Potential of an Outcome Orientation: Unlocking value through outcome-oriented Service Delivery

Craig McLellan, Founder & CEO, ThinkOn

12:20 pm

Gold Partner Digital & CX Track

Mitigating Risk Through Digital Transformation: Creating Citizen-Centric Solutions

Tabish Gill, Canada Risk Consulting Leader, RSM Canada

In today’s rapidly evolving digital landscape, the public sector must accelerate its digital transformation to stay relevant and secure. Join RSM’s Tabish Gill as he dives into the urgency of this shift, driven by recent data breaches that highlight the need to protect sensitive customer information.Key topics include the modernization of legacy operations amid a generational workforce shift, effective change management, and the strategic use of outsourcing as experienced workers retire. Walk away with actionable insights on how to modernize securely and meaningfully.This session is designed to equip public sector leaders with the strategies needed to enhance security, adapt to workforce changes, and deliver superior customer experiences through digital transformation.

Tabish Gill, Canada Risk Consulting Leader, RSM Canada

12:40 pm

Panel Discussion Innovation & Technology Track

Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation

Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Authority
Sumon Acharjee, Chief Information Officer, City of Markham
Olivia Neal, Director of Government Digital Strategy, Microsoft Worldwide Public Sector, Microsoft
Moderator: Alison Oleksiak, Digital Transformation Lead, IBM Technology, Public Sector Ontario, IBM

Which emerging technologies will revolutionize the public sector, and how can governments prepare?
What risks and hurdles accompany widespread tech adoption, and how can governments overcome them?
How can governments balance tech benefits with citizen data privacy and security, ensuring responsible use?

12:40 pm

Panel Discussion Digital & CX Track

Building a Digital-First Government: Challenges and Opportunities

Dara Renton, Assistant Director, Product, Strategic Policy and Planning, Ministry of Colleges and Universities
Dorothy Eng, Chief Executive Officer, Code for Canada
Gurinder J. Singh, Canadian Services Leader, Merative
Moderated by: Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle

What are the key challenges faced by the public sector in transitioning to a digital-first approach, and how can they be
overcome?
How can emerging technologies such as AI, blockchain, and IoT be leveraged to enhance citizen services and government operations?
How can government agencies collaborate with the private sector to drive innovation and implement cutting-edge technologies?

1:10 pm

Networking Lunch Break

1:10 pm

ServiceNow Roundtable Luncheon

In a world increasingly shaped by AI and digital transformation, governments must adapt swiftly to stay relevant. As legislation evolves to keep up with new technologies, integrating these advancements is crucial while maintaining public trust. Building organizational resilience is essential, addressing both traditional emergencies and modern challenges like cyberthreats and data privacy. Strategies must ensure transparency and safeguard personal information.

Digital transformation also offers opportunities to enhance governance, but it must prioritize fairness, transparency, and social equity. By leveraging AI and new technologies, governments can improve citizen engagement and operational efficiency. Embracing these changes ensures that technological progress benefits everyone and helps governments remain effective and relevant in a rapidly changing landscape

2:10 pm

Roundtables

Interactive Roundtable Discussions

Co-hosted Roundtable Discussions 

Roundtable 1: Build a Change-Ready Public-Sector Workforce: a Deep Dive into our Latest Research Highlighting the Impacts of AI and Other Major Forces of Change, Facilitated by Kathy Parker, Partner, National Workforce Transformed Platform Leader, PwC

Roundtable 2: Emerging Technologies for Government: Exploring the Potential of AI, Facilitated by Vineet Guliani, Associate Partner – Public Sector, IBM

Roundtable 3: Using AI to Improve Citizen Service Delivery, Facilitated by Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle

Roundtable 4: Innovation in Community and Employee Engagement, Facilitated by Kyle Wierks, Senior Account Executive, ThoughtExchange

Roundtable 5: Predictive Analytics in Government: Enhancing Service Delivery and Resource Allocation, Facilitated by Andrew Baily, Maximus Canada

Roundtable 6: Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation, Facilitated by Michael Anderson, Chief Strategist, Public Sector, Informatica

Roundtable 7: Enhancing Citizen Experience: Strategies for Seamless Digital Service Delivery, Facilitated by Doneyli De Jesus, Principal AI Specialist, Snowflake

Roundtable 8: How Trusted Data Will Advance Next Generation Public Sector Service Delivery, Facilitated by Gregory Natran, Distinguished Architect, Digital Identity, Portage Cybertech

Roundtable 9: Mitigating Risk in a Shifting Digital Environment, Facilitated by Tabish Gill, Canada Risk Consulting Leader & Atul Ojha, North America Cyber Engineering Leader, RSM Canada

Roundtable 10: Future-Proofing Government Infrastructure: Enhancing Resilience and Scalability Facilitated by Timothy Schnare, Regional Sales Manager, Ericsson Enterprise Wireless Solutions

Roundtable 11: Creating Interoperable and Integrated Digital Government Services, Facilitated by Paul West, VP Global Public Sector, ThinkOn

Roundtable 12: AI Driven Insights – Harnessing AI to Enhance Data Analytics in the Public Sector, Facilitated by Microsoft

Roundtable 13: 5 Mistakes to Avoid in Public Sector Digital Transformation Projects, Facilitated by Gurinder J. Singh, Canadian Services Leader, Merative

Roundtable 14: Responsible Use of AI and Publicly Available Information (PAI) in the Public Sector, Facilitated by Brent Lindsay, Director, Public Sector Canada, Dataminr

Roundtable 15: Advancing Digital Government: Registry Transparency to Combat Financial Crimes & Ease the Housing Affordability Crisis, Facilitated by Bill Clarke, Teranet

Roundtable 16: Reimaging Government CX Through Next Gen Content Delivery, Facilitated by Katie Odegaard, Canada Public Sector Provincial Government, Adobe

Roundtable 17: Future-Proofing Government Infrastructure: Enhancing Resilience and Scalability, Facilitated by Nick Kosterman, NetApp

Co-hosted Roundtable Discussions 

3:10 pm

Welcome back from the Chair

Tarek Emara, Ontario Public Sector Leader, PwC

3:15 pm

Government Keynote

Empowering Innovation with Data & Technology

John Roberts, Associate Deputy Minister, Chief Digital and Data Officer, Ministry of Public and Business Service Delivery and Procurement

3:35 pm

Panel Discussion

Navigating Tomorrow: The Impact of AI on Government Technology and Strategic Pathways Forward

Alex Coleman, Assistant Deputy Minister, Chief Information Officer, Children, Youth, Social Services
Melissa Kittmer, Assistant Deputy Minister of the Strategic Policy Division in Policy, Archives and Data, Ministry of Public and Business Service Delivery and Procurement
Dan Wilkins, Chief Information Security Officer, Arizona Department of Economic Security
Doneyli De Jesus , Principal AI Specialist, Snowflake
Moderated by: Tarek Emara, Ontario Public Sector Leader, PwC

What are the most promising AI technologies for GovTech today, and what challenges do we face in implementing them within public services?
How is Ontario addressing ethical considerations and privacy concerns in the deployment of AI in government services?
Looking ahead, what key areas should Ontario focus on to ensure AI significantly enhances GovTech over the next decade?

4:05 pm

Closing Remarks from the Chair, followed by Networking Reception

Tarek Emara, Ontario Public Sector Leader, PwC

Event Details