Public Sector Innovation Show - Ontario

Agenda

Toronto, 10 September 2024

All times in EDT

9:00 am

Ministerial Address

Ministerial Address

Hon. Todd McCarthy, Minister, Ministry of Public & Business Service Delivery

Hon. Todd McCarthy, Minister, Ministry of Public & Business Service Delivery

9:20 am

Government Keynote

Leading Through Transformation: The Role of Innovation in Building a Resilient and Responsive Public Sector

Renu Kulendran, Deputy Minister, Ministry of Public & Business Service Delivery

Renu Kulendran, Deputy Minister, Ministry of Public & Business Service Delivery

9:40 am

Platinum Partner

AI Unleashed: Navigating the Realms of Possibility

  • Discover real-world applications of AI transforming government services
  • Explore how AI enhances operational efficiency and anticipates citizen requirements
  • Get insights into the concrete opportunities reshaping the public sector

10:00 am

Panel Discussion

Embracing Change as Fuel for a People-Centric Future

  • How can we foster a culture that sees change, including AI, as an opportunity for enhancing public services?
  • In what ways can technology be leveraged to ensure change initiatives are directly benefiting the community and enhancing citizen engagement?
  • What strategies are effective in preparing and supporting employees through transitions that prioritize people-centric outcomes?

Keith Palmer, Minister, Ministry of Citizenship & Multiculturalism
Greg Essensa, Chief Electoral Officer, Elections Ontario
Maud Murray, Deputy Minister, Ministry of Red Tape Reduction

10:30 am

Refreshment Break

11:00 am

Digital & CX

Welcome from Track Chair: Bridging the Divide Between Digital and Customer Experience

11:20 am

Government Keynote Digital & CX Track Innovation & Technology Track

Advancing Citizen-Centric Digital Services

  • Leveraging digital technologies to advance strategic goals
  • Exploring new ways to use digital technologies to improve service delivery and customer experience
  • Lessons to learn – getting to grips with the digital tools that citizen really want

11:40 am

Gold Partner Digital & CX Track

Unleashing the Potential of AI in Transforming Digital Customer Experience (CX) for Public Services

  • Explore the latest advancements in AI and its role in revolutionizing CX strategies for public sector organizations
  • Discover real-world use cases where AI-driven applications have significantly improved citizen interactions and service delivery

12:00 pm

Government Keynote Digital & CX Track

Digital Disruptors: Clearing the Path to Seamless Transformation

Joanne Anderson, Assistant Deputy Minister, Citizen Experience, Strategy and Integration, ServiceOntario

  • Uncover the common hurdles that hinder digital transformation and explore effective approaches to overcome them.
  • Fostering a culture of innovation and agility, enabling organizations to adapt swiftly to emerging technologies
  • Discover proactive strategies to anticipate and address potential challenges, ensuring a smooth and successful digital
    transformation journey

Joanne Anderson, Assistant Deputy Minister, Citizen Experience, Strategy and Integration, ServiceOntario

12:20 pm

Gold Partner Digital & CX Track

Igniting Citizen Engagement: Empowering a Personalized Digital Experience

  • Learn how to leverage personalization to drive meaningful citizen interactions and engagement
  • Discover strategies for tailoring digital experiences that resonate with individual citizens and foster active participation

12:40 pm

Panel Discussion Digital & CX Track

Building a Digital-First Government: Challenges and Opportunities

  • What are the key challenges faced by the public sector in transitioning to a digital-first approach, and how can they be
    overcome?
  • How can emerging technologies such as AI, blockchain, and IoT be leveraged to enhance citizen services and government operations?
  • How can government agencies collaborate with the private sector to drive innovation and implement cutting-edge technologies?

11:00 am

Innovation & Technology Track

Welcome from Track Chair: Prioritizing Future Technology Imperatives

11:20 am

Government Keynote Innovation & Technology Track

Navigating AI in the Public Sector: Strategies for Readiness and Ethical Deployment

11:40 am

Gold Partner Innovation & Technology Track

Future-Proofing Government with Smart IoT Solutions

  • Unleashing the Power of IoT: How IoT technologies can revolutionize public sector services
  • Real-time Data for Real Impact: Harnessing IoT data for datadriven decision-making

12:00 pm

Innovation & Technology Track

Navigating Tomorrow: Unleashing Futuristic Tech Solutions for Government Challenges

Joyce Drohan, Chief Technology Officer, Enterprise Technology Strategy, Ministry of Public and Business Service Delivery

  • Explore next-generation technologies and their application to address pressing government challenges
  • Discover innovative approaches to stay ahead in an everevolving digital landscape for the public sector

Joyce Drohan, Chief Technology Officer, Enterprise Technology Strategy, Ministry of Public and Business Service Delivery

12:40 pm

Panel Discussion Innovation & Technology Track

Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation

  • Which emerging technologies will revolutionize the public sector, and how can governments prepare?
  • What risks and hurdles accompany widespread tech adoption, and how can governments overcome them?
  • How can governments balance tech benefits with citizen data privacy and security, ensuring responsible use?

Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Ontario
Sumon Acharjee, Chief Information Officer, City of Markham

1:10 pm

Networking Lunch Break

2:10 pm

Roundtables

Interactive Roundtable Discussions

3:10 pm

Welcome back from the Chair

3:15 pm

Government Keynote

Empowering Innovation with Data, Technology, and AI: A Future-Forward Perspective

John Roberts, Associate Deputy Minister, Chief Digital and Data Officer, Ministry of Public and Business Service Delivery

John Roberts, Associate Deputy Minister, Chief Digital and Data Officer, Ministry of Public and Business Service Delivery

3:35 pm

Platinum Partner

Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery

  • Enhancing Performance through Integrated Cloud Solutions
  • Simplified Solutions for Efficient Service Delivery

3:55 pm

Partner Session

Navigating Tomorrow: The Impact of AI on Government Technology and Strategic Pathways Forward

  • What are the most promising AI technologies for GovTech today, and what challenges do we face in implementing them within public services?
  • How is Ontario addressing ethical considerations and privacy concerns in the deployment of AI in government services?
  • Looking ahead, what key areas should Ontario focus on to ensure AI significantly enhances GovTech over the next decade?

Alex Coleman, Assistant Deputy Minister, Chief Information Officer, Children, Youth, Social Services
Dan Wilkins, Chief Information Security Officer, Arizona Department of Economic Security
Melissa Kittmer, Assistant Deputy Minister, Policy and Data Division, Privacy, Archives, Digital and Data, Ministry of Public and Business Service Delivery

4:25 pm

Closing Remarks from the Chair, followed by Networking Reception

2024 Event Partners