Public Sector Innovation Show British Columbia

Event Details

Agenda

Victoria, 03 December 2024

All times in PST

8:00 am

Registration

8:20 am

Welcome from the Public Sector Network and Traditional Welcome

8:40 am

Welcome from the Chair

9:00 am

Ministerial Address

9:20 am

Government Keynote

Transforming Tomorrow: Harnessing Innovation for a Resilient and Adaptive Public Sector

Leveraging AI, blockchain, and data analytics to streamline services, enhance transparency, and improve decision-making.
Designing user-friendly, accessible digital platforms to meet diverse citizen needs and enhance public engagement.
Adopting agile methodologies and sustainable practices to quickly adapt to change and promote environmental responsibility.

9:40 am

Platinum Partner

Future-Proofing Governance: Cutting-Edge Technologies for a Next-Gen Public Sector

Presenting advanced cloud infrastructure solutions customized for government, boosting scalability, collaboration, and data security.
Demonstrating practical applications of AI, IoT, and machine learning in optimizing public services and infrastructure management.
Showcasing industry-leading cybersecurity measures and intuitive digital platforms for enhanced citizen engagement and data protection.

10:00 am

Panel Discussion

Thriving in Transformation: Harnessing Change for a People-First Tomorrow

Strategies for fostering a culture of continuous learning and adaptability among employees.
Ensuring technology implementations prioritize user experience and societal benefit.
Discuss how embracing change can drive diversity, equity, and inclusion initiatives while fostering resilience in communities and organizations.

10:30 am

Refreshment Break

10:50 am

Innovation & Technology Track

Welcome from Track Chair: Emerging Technological Imperatives: Shaping Tomorrow's Landscape

Anticipating Quantum Computing: Exploring the potential of quantum computing to revolutionize data processing and problem-solving across industries.
Embracing Artificial Intelligence: Harnessing AI advancements to optimize processes, enhance decision-making, and unlock new opportunities for innovation.
Navigating Ethical Tech Terrain: Addressing the ethical implications of emerging technologies and establishing guidelines for responsible development and usage.

10:50 am

Digital & CX Track

Welcome from Track Chair: Synergizing Digital and Customer Experiences: Closing the Gap for Seamless Interaction

Integrating digital channels and customer touchpoints to create a unified and seamless experience across all interaction platforms.
Leveraging data analytics and customer insights to personalize experiences and anticipate needs, enhancing overall satisfaction and loyalty.
Cultivating a customer-centric culture and mindset within organizations to consistently deliver exceptional experiences at every touchpoint.

11:10 am

Government Keynote Innovation & Technology Track

AI Adoption in Public Administration: Crafting Ethical Strategies for Effective Implementation

Establishing guidelines and regulations to ensure responsible and ethical deployment of AI technologies in the public sector.
Investing in training programs and talent acquisition to equip government agencies with the necessary skills for successful AI implementation.
Implementing mechanisms to promote transparency in AI decision-making processes and holding stakeholders accountable for their use of AI systems.

11:10 am

Government Keynote Digital & CX Track

Advancing Citizen-Centric Digital Services

Understanding Citizen Needs: Conducting comprehensive research to grasp citizens’ requirements and challenges.
Designing intuitive interfaces and personalizing the experience
Measuring the effectiveness of digital tools and initiatives in increasing and improving citizen engagement and feedback

11:30 am

Gold Partner Innovation & Technology Track

Smart Sustainability: Future-Proofing Government with IoT Solutions

Harnessing advanced IoT sensor technology to precisely monitor and manage resource consumption, enabling data-driven sustainability initiatives and fostering a circular economy.
Implementing AI-driven predictive analytics on IoT data streams to optimize public service delivery, proactively addressing citizen needs while minimizing environmental footprint.
Integrating IoT devices with emerging technologies such as blockchain and edge computing to create decentralized, self-sustaining systems capable of adapting to dynamic environmental conditions in real time.

11:30 am

Gold Partner Digital & CX Track

Unleashing AI's Revolutionary Impact on Public Service Digital Customer Experience (CX) Transformation

Harnessing AI for Hyper-Personalization: Utilizing AI algorithms to deliver tailored and predictive customer experiences in public service interactions.
Empowering AI-Driven Automation: Implementing cutting-edge automation solutions powered by AI to streamline processes and enhance efficiency in public service delivery.
Ensuring Ethical AI Deployment: Establishing innovative frameworks and protocols to maintain ethical standards and accountability in AI utilization for public service CX transformation.

11:50 am

Panel Discussion Innovation & Technology Track

Empowering Housing Solutions: Innovative Use of Digital Technology for Effective Housing Management and Solutions

Data-Driven Policy Formulation: Utilizing data analytics to inform housing policies and address evolving community needs effectively.
Smart Infrastructure Implementation: Implementing IoT technology to optimize housing infrastructure, enhance sustainability, and improve resource management.
Digital Tenant Services and Affordable Solutions: Providing online platforms for tenant convenience, alongside leveraging digital tools like VR for affordable housing design to address affordability challenges effectively.

11:50 am

Panel Discussion Digital & CX Track

Digital Disruptors: Clearing the Path to Seamless Transformation

Uncover the common hurdles that hinder digital transformation and explore effective approaches to overcome them.
Fostering a culture of innovation and agility, enabling organizations to adapt swiftly to emerging technologies
Discover proactive strategies to anticipate and address potential challenges, ensuring a smooth and successful digital transformation journey.

12:10 pm

Gold Partner Innovation & Technology Track

Gold Partner Session

12:10 pm

Gold Partner Digital & CX Track

Gold Partner Session

12:40 pm

Panel Discussion Innovation & Technology Track

Panel Discussion

12:40 pm

Panel Discussion Digital & CX Track

Panel Discussion