Public Sector Innovation Show Alberta
Full event detailsAgenda
Edmonton, 09 October 2024
All times in MDT
8:30 am
Registration & Breakfast
8:50 am
Welcome from the Chair
9:00 am
Transformation and modernization in our digital services
9:20 am
Seamless Citizen Engagement: The Path to Simplicity
The Hon. Victor Dominello, Former Minister for Digital and Customer Service, NSW Government, & Founder, ServiceGen
Modern Government Service Delivery is challenging, and public sector employees are at the forefront of that challenge. The aim of this session is to foster the importance of collaborative environments and collectively pave the way for more responsive, secure, and efficient government services.
The Hon. Victor Dominello, Former Minister for Digital and Customer Service, NSW Government, & Founder, ServiceGen
9:40 am
How AI can take away some of the guesswork and strengthen our ability to service citizens efficiently
10:00 am
Lessons learned: A year in review with Technology and Innovation ADMs
Maureen Towle, Assistant Deputy-Minister, Innovation, Privacy and Policy Division
We invite the Assistant-Deputy Ministers dive into lessons learned in the process of launching new initiatives such as the Data Ethics and Privacy Framework phases, and the impact of cybersecurity, privacy, and AI, and trying to find the balance between protecting citizens while still enabling beneficial technologies. Finally, there will be discussions around Alberta’s new digital services, lessons learned, and priorities for the next phases of delivery.
Maureen Towle, Assistant Deputy-Minister, Innovation, Privacy and Policy Division
10:30 am
Refreshment Break
11:00 am
Welcome from the Track Chairs
11:20 am
Data and Services: Designing data-centric government systems with a citizen’s journey in mind.
In this session, our speaker will share her vision for a new data-driven Government organization, which leans heavily on previous initiatives and experiences she has across multiple Government departments that deal with complex client interactions with services. How do citizens feel as they move through the myriad of Government services and systems? What Complex Clients have taught us about the Customer Experience of our services? How do Alberta’s government agencies work together to share and utilize data for impact?
11:20 am
Entering the Quantum Realm – What does it all mean for the Public Sector?
This session will unpack the challenges and opportunities of understanding digital accessibility for all Albertans. It’s all well and good to transform your services and deliver seamless digital experiences for Citizens, but what do we do when not all citizens have access to these services? What does enhanced accessibility to digital services for Albertans look like? What has worked, and what hasn’t?
11:40 am
People-centric IT Solutions
11:40 am
How to partner effectively with service providers for enhanced staff experience and citizen engagement
12:00 pm
Public Sector digital landscape and the digital revolution with data-driven decision making
- Ryan Black, Director of Business Analysis, Innovation and Strategy – Correctional Planning and Innovation Branch (CPIB) Alberta Ministry of Public Safety and Emergency Services
- Anne Ryton, Acting ADM of Programs, Engagement and Innovation Division, Advanced Education
- Kim Simmonds, ADM, Strategic Planning and Performance, Ministry for Health
Looking at the different approaches to data and policy. Looking at human approach to decision making through human-centred data.
How Data follows you. Recognising where technology can help strategic policy. Data-led decision making or evidence-based decision making. Where data can help and where it can hinder.
Using the right tools and the right data. How to know when to trust the data to enhance our efficacy as a public sector to best serve citizens. From this session you will gain valuable takeaways for understanding the impact of well-managed information, records and data.
12:00 pm
Privacy, Modernization and Digital Trust
12:20 pm
Borderless service - Accessibility for remote government customers
12:20 pm
Digital Transformation with the help of Enterprise Solutions
12:40 pm
New Digital Services
What does it mean in practice to implement new service for business?
12:40 pm
Impactful Partnerships: Where municipal government can be a powerful partner for serving citizens across the province
Ron Anderson, Chief Innovation & Technology Officer, Edmonton Police Service
Jan Bradley, Chief Information & Technology Officer, City of Calgary
Taking learnings from emergency scenarios, this case study on effective partnering with local government prioritizing citizens while delivering emergency services will provide you with an understanding of the benefits of working with the more agile municipal level of government.
1:10 pm
Networking Lunch Break
2:10 pm
Roundtables
Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities
3:10 pm
People Practices: Incorporating innovative hiring practices, Elevating the profile of learning, development, reiterating the importance of investment in our people, and the power of experience, coaching, and mentorship.
There has been a pendulum swing, placing people at the centre of organizational excellence, with reinvestment into people, professional development, and growth opportunities. The state of Talent Management in a time of continuous technological innovations and advances. Perhaps the recognition in value of institutional knowledge, and the continuous growth that knowledge can provide. Within this, how are we utilizing technology and automation to build up Government’s biggest strength – it’s people, while still being cognizant of the value of human interaction to enable our people to go from strength to strength.
3:00 pm
Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery
3:55 pm
Shifting government mindsets to being service oriented
As public servants – do you deliver the service you would like to receive? What innovations are key to leverage to enable best practise?
4:15 pm
Closing Remarks
