Public Sector Innovation Show Alberta

Event Details

Agenda

Edmonton, 09 October 2024

All times in MDT

8:00 am

Registration & Breakfast

8:30 am

Welcome from Public Sector Network

8:40 am

Welcome from the Chair

9:00 am

Ministerial Address

Transformation and Modernization in our Digital Services

9:20 am

Government Keynote

Seamless Citizen Engagement: The Path to Simplicity

Hon. Victor Dominello, Former Minister for Digital and Customer Service, New South Wales Government, & Founder, ServiceGen

Modern Government Service Delivery is challenging, and public sector employees are at the forefront of that challenge. The aim of this session is to foster the importance of collaborative environments and collectively pave the way for more responsive, secure, and efficient government services.

Hon. Victor Dominello, Former Minister for Digital and Customer Service, New South Wales Government, & Founder, ServiceGen

9:40 am

Platinum Partner

Revolutionizing Environmental Regulation in Alberta Through Technology

Owen Cook, Director - Regulatory Transformation – Environment & Protected Areas, Government of Alberta
Terry Schultz, Director - Enterprise Services Management & Dynamics Services , Technology & Innovation, Government of Alberta
Cindy McGreevy, Senior Enterprise Account Executive - Government, Western Canada, ServiceNow

10:00 am

Panel Discussion

Lessons learned: A Year in Review with Technology and Innovation ADMs

Maureen Towle, Assistant Deputy-Minister - Innovation, Privacy, and Policy, Ministry of Technology and Innovation
Sean Murphy, Assistant Deputy-Minister - Technology, Support, and Operations, Ministry of Technology and Innovation

We invite the Assistant-Deputy Ministers to dive into lessons learned in the process of launching new initiatives such as the Data Ethics and Privacy Framework phases, and the impact of cybersecurity, privacy, and AI, and trying to find the balance between protecting citizens while still enabling beneficial technologies. Finally, there will be discussions around Alberta’s new digital services, lessons learned, and priorities for the next phases of delivery.

10:30 am

Refreshment Break 

11:00 am

Welcome from the Track Chairs

11:20 am

Government Keynote Innovation & Technology Track

Data and Services: Designing Data-Centric Government Systems with a Citizen’s Journey in Mind

Rachel Melnychuk, Executive Director, Police Review Commission

In this session, our speaker will share her vision for a new data-driven Government organization, which leans heavily on previous initiatives and experiences she has across multiple Government departments that deal with complex client interactions with services. How do citizens feel as they move through the myriad of Government services and systems? What Complex Clients have taught us about the Customer Experience of our services? How do Alberta’s government agencies work together to share and utilize data for impact?

Rachel Melnychuk, Executive Director, Police Review Commission

11:20 am

Government Keynote Citizen Experience & Digital Track

Transforming Public Sector Efficiency: The Intelligent Automation Journey at Alberta Health Services

Jesse Tutt, Program Director – Intelligent Automation, Alberta Health Services

In an era where public sector organizations are striving to do more with less, Alberta Health Services (AHS) has pioneered a path toward exceptional efficiency through intelligent automation. Jesse Tutt, who leads AHS’s Intelligent Automation Team will share how the organization has leveraged cutting-edge technologies to free over 180 years of work, improving operations in support of patients. <br>

This session will delve into the strategic implementation of automation tools, the challenges they overcame, and the impact they had on AHS. Attendees will gain insights into their approach to identifying automation opportunities, their methodology, and the benefit. Join us to discover what intelligent automation is and how it can transform public sector efficiency.

Jesse Tutt, Program Director – Intelligent Automation, Alberta Health Services

11:40 am

Gold Partner Innovation & Technology Track

Harnessing AI for Information and Workflow Management in the Public Sector

Michael Kares, Head of Sales, AOT Technologies

11:40 am

Gold Partner Citizen Experience & Digi Track

Future-Ready Cities: Practical Examples

Chris Foster, Chief Technology Officer, Advanced Analytics, Converge Technology Solutions

12:00 pm

Panel Discussion Innovation & Technology Track

Public Sector Digital Landscape and the Digital Revolution with Data-Driven Decision Making

Dony Alex, Director - Data Center of Excellence, Ministry of Technology and Innovation
Ryan Black, Director - Business Analysis, Innovation and Strategy, Ministry of Public Safety and Emergency Services
Dorothy Eng, Chief Executive Officer, Code for Canada

This session will look at the different departmental approaches to data and policy, and the importance of decision-making with human-centred data. The group will discuss how to know when to trust the data to enhance our efficacy as a public sector to best serve citizens, and recognising where technology can help strategic policy.

12:00 pm

Panel Discussion Citizen Experience & Digital Track

Privacy, Modernization and Digital Trust

Nji Lionel, Director, Office of the Privacy and Information Commissioner
Hilary Faulkner, Executive Director - Privacy, Policy and Governance, Ministry of Technology and Innovation

In this session, our panelists will discuss the current environment of Digital Trust in Alberta, and the policy work needed to enable more enhanced trust from Alberta’s citizens. Panelists will share their thoughts on the ability for the Government of Alberta to transform digitally within the current policy frameworks and discuss the impacts in the advancements in AI to the digital trust in Alberta. Above all, the panel will discuss the key drivers on why the digital trust of Albertans is a priority for the Government of Alberta.

Nji Lionel, Director, Office of the Privacy and Information Commissioner
Hilary Faulkner, Executive Director - Privacy, Policy and Governance, Ministry of Technology and Innovation

12:30 pm

Gold Partner Innovation & Technology Track

Borderless Service - Accessibility for Remote Government Customers

12:30 pm

Gold Partner Citizen Experience & Digital Track

Digital Transformation with the Help of Enterprise Solutions

12:50 pm

Panel Discussion Innovation & Technology Track

Beneath the Service: Implementing New Digital Services through Collaboration

Tanis Liebreich, Assistant Deputy Minister - Child Care Strategy and Policy, Ministry of Jobs, Economy and Trade
Gene Smith, Assistant Deputy Minister - Digital Design and Delivery, Ministry of Technology and Innovation
James McKee, Director - Product and Delivery, Ministry of Technology and Innovation

This session will discuss the successful patterns of service implementation across Government departments and share how to delivery and implement at scale. The departments will also share what collaboration needs to look like between agencies to ensure a successful digital delivery or services to citizens.

12:50 pm

Panel Discussion Citizen Experience & Digital Track

How Government Partnerships and Collaborations Can Deliver Improved Citizen Experience

Ron Anderson, Chief Innovation & Technology Officer, Edmonton Police Service
Jan Bradley, Chief Information & Technology Officer, City of Calgary

In this session, our panelists will discuss different opportunities that their agencies take to collaborate, both internally and externally, to enhance service delivery to citizens. They will share the challenges or barriers that can occur when encouraging collaboration or the introduction of new technologies or services, and will share how they create a workplace culture that see’s the benefit in leveraging collaborative opportunities.

Ron Anderson, Chief Innovation & Technology Officer, Edmonton Police Service
Jan Bradley, Chief Information & Technology Officer, City of Calgary

1:20 pm

Networking Lunch Break

2:25 pm

Roundtables

Roundtable 1: Rolling for Reform: The Quest to Bridge Canada’s Productivity Gap in Government Services

Facilitated by Tim Spadzinski, Vice President Solutions Consulting, OpenText

Roundtable 2: Empowering Innovation: Modern Hybrid Infrastructure for Tomorrow’s Analytics and AI

Facilitated by Chris Foster, Chief Technology Officer – Advanced Analytics, Converge Technologies

Roundtable 3: Enhancing Application Development in the Public Sector with AI-Assisted Tools and Low-Code Platforms

Facilitated by Michael Kares, Head of Sales, AOT Technologies

Roundtable 4: How to Take Our Data to the Next Level

3:25 pm

Panel Discussion

Incorporating Innovative Hiring and Training Practices in Alberta's Workforce Development

Martin Dinel, Assistant-Deputy Minister - Cybersecurity, and Chief Information Security Officer, Ministry of Technology and Innovation
Kathryn Andrews, Director - Apprenticeships and Pathways, Ministry of Advanced Education

What innovations are we utilizing to build up Government’s biggest strength – it’s people? Join this session to hear representatives from Technology and Innovation and Advanced Education as they discuss applying the apprenticeship learning model outside the traditional trades sectors to help Alberta meet its workforce demands.

3:55 pm

Platinum Partner

Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery

4:15 pm

Government Keynote

Shifting Government Mindsets to Being Service Oriented

Christina Dentzien, Executive Director - Registries Modernization. Ministry of Service Alberta and Red Tape Reduction

Working in the public service requires finding connections and pathways between the structured and legislated realm of government and the fast-paced world of technology and innovation. This session describes how Service Alberta and Red Tape Reduction is working with Albertans, companies, and program areas in modernizing Alberta’s registries. Shifting government mindsets to a service-oriented model provides an environment for creating systems that are forward thinking, proactive and have greater longevity.

Christina Dentzien, Executive Director - Registries Modernization. Ministry of Service Alberta and Red Tape Reduction

4:35 pm

Closing Remarks

4:45 pm

Networking Drinks

Event Details