Healthcare and Human Services Innovation Roadshow

• Showcasing the life cycle of patient care in Australia
• Painting a picture of how emerging technologies have helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions?
• Reducing patient occupancy rates by creating an efficient workflow from in to out for patients – how can this be achieved?

Roundtable 1: Transforming Healthcare through Digital Innovation: Empowering Patients and Providers
To improve patient outcomes and satisfaction, transitioning to a patient-centred care model that leverages digital solutions is critical. This roundtable will
explore how technology can create a seamless, holistic, and personalised healthcare experience for both patients and providers. By providing a unified view
of patients, digital innovation can significantly improve customer experience and boost the productivity of frontline and back-office staff. Key discussion
points will include:

• The challenges of delivering personalised patient-centred care at scale
• Strategies to overcome barriers to implementation and resistance to change
• Opportunities to enhance patient experiences with innovative technology
• Designing healthcare services around patient needs

Facilitated by: Grace Edwards, Public Sector Lead, MTX APAC

Roundtable 2: Applied Patient Care: Explore AI solutions and IOT technologies used in providing a healthcare experience for clients

• What are AI and IOT technologies, how and where can they be used.
• How do these technologies assist healthcare providers
• Under what scenarios can our solution be used
• What are the benefits of utilising such technologies to patients

Facilitated by: Ricardo Meunier, Principal Architect, Uplinx Advance Services

Roundtable 3: Empowering Healthcare Frontline Workers: Enhancing Efficiency and Reducing Burnout through Advanced Communication Solutions

Roundtable 4: The future of AI in Healthcare

Summary of Key Discussion Points

• Challenges in Clinical Documentation: Participants will share their primary challenges, such as time constraints, accuracy, and patient interaction.
• Future of AI in Healthcare: Discussion on the potential evolution of AI technology in clinical settings over the next five years. Legal pointers: Safety & Compliance, use of Data
• Success Stories with Heidi Health: Presentation of case studies demonstrating the positive impact of implementing AI Scribe.
• Participant Feedback and Insights: Open floor for participants to ask questions, provide feedback, and share additional insights.

Facilitated by Harry Nguyen, Head of Sales, Heidi Health

Roundtable 1: Transforming Healthcare through Digital Innovation: Empowering Patients and Providers
To improve patient outcomes and satisfaction, transitioning to a patient-centred care model that leverages digital solutions is critical. This roundtable will
explore how technology can create a seamless, holistic, and personalised healthcare experience for both patients and providers. By providing a unified view
of patients, digital innovation can significantly improve customer experience and boost the productivity of frontline and back-office staff. Key discussion
points will include:

• The challenges of delivering personalised patient-centred care at scale
• Strategies to overcome barriers to implementation and resistance to change
• Opportunities to enhance patient experiences with innovative technology
• Designing healthcare services around patient needs

Facilitated by: Grace Edwards, Public Sector Lead, MTX APAC

Roundtable 2: Applied Patient Care: Explore AI solutions and IOT technologies used in providing a healthcare experience for clients

• What are AI and IOT technologies, how and where can they be used.
• How do these technologies assist healthcare providers
• Under what scenarios can our solution be used
• What are the benefits of utilising such technologies to patients

Facilitated by: Ricardo Meunier, Principal Architect, Uplinx Advance Services

Roundtable 3: Empowering Healthcare Frontline Workers: Enhancing Efficiency and Reducing Burnout through Advanced Communication Solutions

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
• Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

• Understanding and applying digital inclusivity for patient care
• Discussing challenges and solutions to bridge the barriers in digital inclusivity for all Australian citizens
• Highlighting user-centred design on technologies to enhance digital inclusivity

In today’s rapidly evolving healthcare landscape, maintaining communication continuity while embracing innovation is paramount. This session will explore how healthcare organisations can leverage advanced communication technologies to enhance efficiency, resilience, and patient care without compromising on reliability.

Key topics include:

• The critical nature of communication systems in healthcare and the impact of failures.
• Choosing the right deployment models: on-premise, hybrid, or cloud, to ensure control, security, and compliance.
• Integrating communication systems with healthcare EMRs like EPIC to streamline operations and improve patient outcomes.
• Leveraging AI through partnerships with leading innovators to automate routine tasks and enhance patient interactions.
• Ensuring resilience and flexibility through solutions that support both modern and legacy systems, and can seamlessly switch between on-premise and cloud environments.

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

Richard Taggart, National Director, Information Technology and Digital Transformation, Calvary Care
Helen Dragicevich, Chief Allied Health Information Officer, South Eastern Sydney Local Health District
Stewart Dowrick, Chief Executive, Mid North Coast Local Health District
Sudeep Acharya, Chief Executive Officer, MTX APAC

Moderator: Wendy Lai, NSW Lead Health Partner, Deloitte

• Showcasing the life cycle of patient care in Australia
• Painting a picture of how emerging technologies has helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions
• Reducing patient occupancy rates by creating an efficient workflow from in to out for patients – how can this be achieved?

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
• Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

• Lessons learned through access and sensory services
• Ways we can engage with our consumers
• The future of accessibility in health care services

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

Rachael Henson, Chief Digital Health and Informatics Officer, North Canberra Hospital
Dr Holger Kaufmann, Chief Information Officer and Executive Group Manager, ACT Health Directorate
Moderator: Joana Valente, Lead Consulting Partner, Federal Government, Deloitte

• Painting a picture of how traditional governance models don’t easily work in a digitally disruptive health care environment
• Designing and implementing digital innovation in modern health care systems
• Using real life examples of the challenges in implementing digital technologies

• Understanding a connected digital eco system across care providers
• Exploring multiple health providers sharing coordinated care
• Showing the immense benefit of having connected consumers within a digital eco system

• Breaking down the expectations South Australians have from the DHS – how is this improving human services outcomes?
• Digitising processes to make human services more efficient
• Putting into play measures to implement continuous improvement strategies
• Paving the path forward – how is DHS planning to evolve to keep on top of human services outcomes for South Australians

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
• Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

• Developing strategies for improved and efficient patient care in South Australia – how are data and Machine Learning assisting with this
  outcome?
• Scalability of technology to achieve efficient patient care
• Collaborating to create innovative opportunities for better results for South Australian patients

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

Arindam Chaudhuri, Executive Director Digital Health, Northern Adelaide Local Health Network
Elena Dicus, Executive Director, Strategy and Digital, Central Adelaide Local Health Network
Leanne Anderson, Chief Clinical Information Officer, Data Capture Experts
Moderator: Brad Wright, Partner, Deloitte

• Showcasing the life cycle of patient experience in Australia and the opportunities that are available
• Painting a picture of how emerging technologies and digital health has helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions?
• Move from healthcare in the hospital to health at home – how can this be achieved? How to bring our people on the journey

• Understanding a connected digital eco system across care providers
• Exploring multiple health providers sharing coordinated care
• Showing the immense benefit of having connected consumers within a digital eco system

• Providing insights into healthcare within the regions in Australia looks like – demographic, ethnic, and socio-economic breakdown of the regions
• Showcasing the reality of accessibility in the (rural) regions
• Discussing the need for sophisticated tools to assist with healthy living – data sharing, emergency services, and other options to help with
  healthcare

Roundtable 1: Unlocking the Potential: Generative AI in Healthcare – Navigating How, What, and Why 

• Mitigating Risks in Healthcare Generative AI: Navigating Data Privacy, Bias, Ethics, and Regulation
• Unlocking the Potential: Exploring the Multifaceted Outcomes of Generative AI in Healthcare
• Embarking on the Journey: A Roadmap for Getting Started with Generative AI in Healthcare

Facilitated by Wayne O’Rourke, Partner, Engineering, AI & Data, Deloitte & Tanya West, Lead Health Partner, WA, Deloitte

Roundtable 2: Complex Care in the Home and community – will we get there?

Roundtable 3: Organisational Readiness for Generative AI

This interactive session explores your organisations readiness for GenAI technologies. Dive into the critical aspects including a readiness assessment and skill analysis. Engage in dynamic discussions, participate in hands-on activities, and leave with an understanding of where your organisation needs to focus for the GenAI revolution.

Facilitated by Georgia Swan, Enterprise Account Executive Talent & Learning – Public Sector, LinkedIn

Roundtable 4: The future of AI in Healthcare

Summary of Key Discussion Points

• Challenges in Clinical Documentation: Participants will share their primary challenges, such as time constraints, accuracy, and patient interaction.
• Future of AI in Healthcare: Discussion on the potential evolution of AI technology in clinical settings over the next five years. Legal pointers: Safety & Compliance, use of Data
• Success Stories with Heidi Health: Presentation of case studies demonstrating the positive impact of implementing AI Scribe.
• Participant Feedback and Insights: Open floor for participants to ask questions, provide feedback, and share additional insights.

Facilitated by Harry Nguyen, Head of Sales, Heidi Health

Roundtable 1: Unlocking the Potential: Generative AI in Healthcare – Navigating How, What, and Why 

• Mitigating Risks in Healthcare Generative AI: Navigating Data Privacy, Bias, Ethics, and Regulation
• Unlocking the Potential: Exploring the Multifaceted Outcomes of Generative AI in Healthcare
• Embarking on the Journey: A Roadmap for Getting Started with Generative AI in Healthcare

Facilitated by Wayne O’Rourke, Partner, Engineering, AI & Data, Deloitte & Tanya West, Lead Health Partner, WA, Deloitte

Roundtable 2: Complex Care in the Home and community – will we get there?

Roundtable 3: Organisational Readiness for Generative AI

This interactive session explores your organisations readiness for GenAI technologies. Dive into the critical aspects including a readiness assessment and skill analysis. Engage in dynamic discussions, participate in hands-on activities, and leave with an understanding of where your organisation needs to focus for the GenAI revolution.

Facilitated by Georgia Swan, Enterprise Account Executive Talent & Learning – Public Sector, LinkedIn

Roundtable 4: The future of AI in Healthcare

Summary of Key Discussion Points

• Challenges in Clinical Documentation: Participants will share their primary challenges, such as time constraints, accuracy, and patient interaction.
• Future of AI in Healthcare: Discussion on the potential evolution of AI technology in clinical settings over the next five years. Legal pointers: Safety & Compliance, use of Data
• Success Stories with Heidi Health: Presentation of case studies demonstrating the positive impact of implementing AI Scribe.
• Participant Feedback and Insights: Open floor for participants to ask questions, provide feedback, and share additional insights.

Facilitated by Harry Nguyen, Head of Sales, Heidi Health

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
• Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

•  A realistic view of patients to healthcare workers ratio in Australia
•  Incentivising to increase retention of healthcare workers – how can this be achieved?
•  Creating (clear) pathways for healthcare workers

Generative AI (GAI) will be the biggest shift in the world of work since the advent of the internet. While not every job will be affected in the same way, but all professionals will need to acquire new digital and soft skills. This session will explore the impact of GAI within the healthcare sector, the readiness of the workforce to embrace this next wave of transformation and the shift to a skills-based labour market.

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

Ian Sheldrake, Executive Director, Strategy and Transformation, North Metropolitan Health Service
Helen McLeish, Chief Cybersecurity Officer, East Metropolitan Health Service
Karen Casella, Chair, Australian Institute of Digital Health (WA Branch)
Harry Nguyen, Head of Sales, Heidi Health
Moderator: Trevor Hockridge, Consulting Partner, Strategy & AI, Deloitte

• Showcasing the life cycle of patient care in Australia
• Painting a picture of how emerging technologies has helped improve patient care in Australia – how can continuous improvement be a part of this journey with (future) tech disruptions?
• Reducing patient occupancy rates by creating an efficient workflow from in to out for patients – how can this be achieved?

• Understanding and applying digital inclusivity for patient care
• Discussing challenges and solutions to bridge the barriers in digital inclusivity
• Highlighting user-centred design on technologies to enhance digital inclusivity

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
• Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

• A realistic view of patients to healthcare workers ratio in Australia
• Incentivising to increase retention of healthcare workers – how can this be achieved?
• Creating (clear) pathways for healthcare workers

Generative AI (GAI) will be the biggest shift in the world of work since the advent of the internet. While not every job will be affected in the same way, but all professionals will need to acquire new digital and soft skills. This session will explore the impact of GAI within the healthcare sector, the readiness of the workforce to embrace this next wave of transformation and the shift to a skills-based labour market.

• Journey to date, including engagement and the identification of problems and opportunities
• Mental Health Digital Information Strategy
• Roadmap to transformation

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

• Showcasing the life cycle of patient care in Australia
• Painting a picture of how emerging technologies has helped improve patient care in Australia – how can continuous improvement be a part
  of this journey with (future) tech disruptions?
• Reducing patient occupancy rates by creating an efficient workflow from in to out for patients – how can this be achieved?

• Providing insights into healthcare within the regions in Australia looks like – demographic, ethnic, and socio-economic breakdown of the regions
• Showcasing the reality of accessibility in the (rural) regions
• Discussing the need for sophisticated tools to assist with healthy living – data sharing, emergency services, and other options to help with
  healthcare

• Assessing the scope for digital transformation in Australia’s healthcare system – how far along the journey are we?
• Discussing the importance of data-driven decision-making for the delivery of effective and efficient digital transformation within healthcare
• Highlighting the key outcomes expected as part of the digital transformation journey

Associate Professor Naomi Dobroff, General Manager EMR and Informatics Program and Chief Nursing and Midwifery Information Officer, Monash Health
David English, Executive Director, Digital Health and Informatics (Chief Information Officer), Peninsula Health
Sudeep Acharya, Chief Executive Officer, MTX APAC
Moderator: Sean Chung, VIC Lead Health Partner, Deloitte

Generative AI (GAI) will be the biggest shift in the world of work since the advent of the internet. While not every job will be affected in the same way, but all professionals will need to acquire new digital and soft skills. This session will explore the impact of GAI within the healthcare sector, the readiness of the workforce to embrace this next wave of transformation and the shift to a skills-based labour market.

Roundtable 1: Organisational Readiness for Generative AI

This interactive session explores your organisations readiness for GenAI technologies. Dive into the critical aspects including a readiness assessment and skill analysis. Engage in dynamic discussions, participate in hands-on activities, and leave with an understanding of where your organisation needs to focus for the GenAI revolution.

Jenni Harrison – Senior Account Director Local Government, Linkedin

Roundtable 2: Transforming Healthcare through Digital Innovation: Empowering Patients and Providers

To improve patient outcomes and satisfaction, transitioning to a patient-centred care model that leverages digital solutions is critical. This roundtable will explore how technology can create a seamless, holistic, and personalised healthcare experience for both patients and providers. By providing a unified view of patients, digital innovation can significantly improve customer experience and boost the productivity of frontline and back-office staff. Key discussion points will include:

•The challenges of delivering personalised patient-centred care at scale
• Strategies to overcome barriers to implementation and resistance to change
• Opportunities to enhance patient experiences with innovative technology
• Designing healthcare services around patient needs

Facilitated by Cate Hilliard, Director Health & Human Services, MTX APAC

Roundtable 3: Applied Patient Care: Explore AI solutions and IOT technologies used in providing a healthcare experience for clients

• What are AI and IOT technologies, how and where can they be used.
• How do these technologies assist healthcare providers
• Under what scenarios can our solution be used
• What are the benefits of utilising such technologies to patients

Facilitated by: Ricardo Meunier, Principal Architect, Uplinx Advance Services

Roundtable 4: The future of AI in Healthcare

Summary of Key Discussion Points

• Challenges in Clinical Documentation: Participants will share their primary challenges, such as time constraints, accuracy, and patient interaction.
• Future of AI in Healthcare: Discussion on the potential evolution of AI technology in clinical settings over the next five years. Legal pointers: Safety & Compliance, use of Data
• Success Stories with Heidi Health: Presentation of case studies demonstrating the positive impact of implementing AI Scribe.
• Participant Feedback and Insights: Open floor for participants to ask questions, provide feedback, and share additional insights.

Facilitated by Harry Nguyen, Head of Sales, Heidi Health

Roundtable 5: Empowering Healthcare Frontline Workers: Enhancing Efficiency and Reducing Burnout through Advanced Communication Solutions

Roundtable 1: Organisational Readiness for Generative AI

This interactive session explores your organisations readiness for GenAI technologies. Dive into the critical aspects including a readiness assessment and skill analysis. Engage in dynamic discussions, participate in hands-on activities, and leave with an understanding of where your organisation needs to focus for the GenAI revolution.

Jenni Harrison – Senior Account Director Local Government, Linkedin

Roundtable 2: Transforming Healthcare through Digital Innovation: Empowering Patients and Providers

To improve patient outcomes and satisfaction, transitioning to a patient-centred care model that leverages digital solutions is critical. This roundtable will explore how technology can create a seamless, holistic, and personalised healthcare experience for both patients and providers. By providing a unified view of patients, digital innovation can significantly improve customer experience and boost the productivity of frontline and back-office staff. Key discussion points will include:

•The challenges of delivering personalised patient-centred care at scale
• Strategies to overcome barriers to implementation and resistance to change
• Opportunities to enhance patient experiences with innovative technology
• Designing healthcare services around patient needs

Facilitated by Cate Hilliard, Director Health & Human Services, MTX APAC

Roundtable 3: Applied Patient Care: Explore AI solutions and IOT technologies used in providing a healthcare experience for clients

• What are AI and IOT technologies, how and where can they be used.
• How do these technologies assist healthcare providers
• Under what scenarios can our solution be used
• What are the benefits of utilising such technologies to patients

Facilitated by: Ricardo Meunier, Principal Architect, Uplinx Advance Services

Roundtable 4: The future of AI in Healthcare

Summary of Key Discussion Points

• Challenges in Clinical Documentation: Participants will share their primary challenges, such as time constraints, accuracy, and patient interaction.
• Future of AI in Healthcare: Discussion on the potential evolution of AI technology in clinical settings over the next five years. Legal pointers: Safety & Compliance, use of Data
• Success Stories with Heidi Health: Presentation of case studies demonstrating the positive impact of implementing AI Scribe.
• Participant Feedback and Insights: Open floor for participants to ask questions, provide feedback, and share additional insights.

Facilitated by Harry Nguyen, Head of Sales, Heidi Health

Roundtable 5: Empowering Healthcare Frontline Workers: Enhancing Efficiency and Reducing Burnout through Advanced Communication Solutions

• Navigating Healthcare Under Pressure: Reforming Systems for a Sustainable Future
• From Global to Local: Addressing Healthcare Workforce Shortages
•  Shaping Tomorrow’s Healthcare: Coordinated Policies for Systemic Change

• What impact are we seeking (and why)?
•  How will be operationalise this in a clinical setting?
• What capabilities do we need?
• How do we measure our impact and outcomes?
•  What role does technology play/
• What we learnt – what worked (and what didn’t!)

In today’s rapidly evolving healthcare landscape, maintaining communication continuity while embracing innovation is paramount. This session will explore how healthcare organisations can leverage advanced communication technologies to enhance efficiency, resilience, and patient care without compromising on reliability.

Key topics include:

• The critical nature of communication systems in healthcare and the impact of failures.
• Choosing the right deployment models: on-premise, hybrid, or cloud, to ensure control, security, and compliance.
• Integrating communication systems with healthcare EMRs like EPIC to streamline operations and improve patient outcomes.
• Leveraging AI through partnerships with leading innovators to automate routine tasks and enhance patient interactions.
• Ensuring resilience and flexibility through solutions that support both modern and legacy systems, and can seamlessly switch between on-premise and cloud environments.

• Understanding and applying digital inclusivity for patient care
• Discussing challenges and solutions to bridge the barriers in digital inclusivity for all Australian citizens
• Highlighting user-centred design on technologies to enhance digital inclusivity

Jayne Barclay, Executive Director, Digital Innovation/CIO, The Royal Victorian Eye and Ear Hospital
Dr Nic Woods, Director of Health Informatics, Calvary Care
Ricardo Meunier, Principal Architect, Uplinx
Moderator: Sean Chung, VIC Lead Health Partner, Deloitte