Public Sector Innovation Show - Manitoba

Event Details

Agenda

Winnipeg, 05 June 2024

All times in CDT

8:00 am

Registration and Networking Breakfast

9:20 am

Welcome from the Public Sector Network

9:30 am

Welcome from the Chair

Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education, Google Cloud
Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education, Google Cloud

Address

Jocelyn Baker, Acting Public Service Commissioner, Government of Manitoba
Jocelyn Baker, Acting Public Service Commissioner, Government of Manitoba

9:40 am

Government Keynote

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence

Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg
Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg

10:00 am

Platinum Partner

Unlocking Government Transformation: Leveraging AI to build citizen-centric solutions

Andy Krenz, Regional Sales Director, ThoughtExchange
Andy Krenz, Regional Sales Director, ThoughtExchange

10:20 am

Panel Discussion

Tech Trends Transforming the Public Sector: Navigating the New Frontier in Manitoba

  • Current state of digital transformation in the Manitoba public sector
  • How tech is supporting all facets of the public service
  • Tech trends shaping the public sector in Manitoba, opportunities and challenges faced in adopting digital technologies.

Sandi Howell, Director, Innovation and Business Development, Manitoba Institute of Trades and Technology

Teresa Dukes, Executive Director, Social Innovation Office, Government of Manitoba

Diane Burelle, Equity, Diversity and Inclusion Coordinator, City of Winnipeg

Jennifer Bodnarchuk, Senior Data Scientist, City of Winnipeg

Moderator: Chris Daoust, Head of Customer Engineering – Public Sector, Healthcare and Higher Education, Google Cloud

11:00 am

Refreshment Break

11:30 am

Process & CX Track

Welcome from Track Chair

Paul Bellows, Senior Director, Public Sector Strategy, Northern Commerce Inc.
Paul Bellows, Senior Director, Public Sector Strategy, Northern Commerce Inc.
Partner Session Innovation & Technology Track

Welcome from the Track Chair

Brent Fox, Solutions Architect - Public Sector, AWS
Brent Fox, Solutions Architect - Public Sector, AWS
Partner Session Innovation & Technology Track

Bridging the Gap Between Public Sector and their Citizens

Laura Thompson, Sr Commercial Account Executive, Public Sector Education & Local Gov't - Western Canada, ServiceNow and Maurizio Calabrese, Advisory Solution Architect, ServiceNow
Laura Thompson, Sr Commercial Account Executive, Public Sector Education & Local Gov't - Western Canada, ServiceNow and Maurizio Calabrese, Advisory Solution Architect, ServiceNow

11:50 am

Government Keynote Process & CX Track

Manitoba Healthcare Case Study: Utilising the Voice of the Customer Approach

Ken Klassen, Executive Chief Operating Officer, Shared Administrative Services (Corporate Services), Shared Health

• Demonstrate to our customers how collaboration results in the best service outcomes
• Listening and understand what is important to the customers while supporting personal communication and trust
• Real life examples of how we have utilized (and plan to utilize further) technology to achieve this goal

Ken Klassen, Executive Chief Operating Officer, Shared Administrative Services (Corporate Services), Shared Health
Fireside Chat Innovation & Technology Track

Human Side of Innovation

Jocelyn Baker, Acting Public Service Commissioner, Government of Manitoba
Jocelyn Baker, Acting Public Service Commissioner, Government of Manitoba

12:10 pm

Government Keynote Process & CX Track

Building Resilient Government: Navigating Change Management in Manitoba’s Public Sector Innovation Landscape

Jennifer Chiarotto, Executive Director, Population and Public Health, Government of Manitoba

• Adapting to technological shifts
• Identifying key drivers and trends influencing government operations
• Strategies for inclusive stakeholder communication and collaboration
• Implementing change management practices that foster collaboration across government departments

Jennifer Chiarotto, Executive Director, Population and Public Health, Government of Manitoba
Government Keynote Innovation & Technology Track

Closing the Feedback-Loop with Patients to Improve Patient Safety and Care

Lindsay Mackenzie, Engagement Specialist, Winnipeg Regional Health Authority and Andrew Stammers, Performance & Business Planning Consultant, Winnipeg Regional Health Authority

• Turning on an early warning system to detect poor care experiences and intervene
• Adopting AI-technology (XM) to listen, understand and act on large datasets from free-text fields
• Sharing real-time feedback with dynamic dashboards to encourage cross-functional collaboration
• Mapping patient journeys in healthcare to improve data collection at point-of-care

Lindsay Mackenzie, Engagement Specialist, Winnipeg Regional Health Authority and Andrew Stammers, Performance & Business Planning Consultant, Winnipeg Regional Health Authority

12:30 pm

Panel Discussion Process & CX Track

Building Trust and Transparency Through Innovative Citizen Engagement

• Utilizing technology for enhanced citizen engagement
• Strategies for open and transparent communication channels between the government and citizens
• Enhancing transparency in governance processes

John Douglas, Assistant Deputy Minister, Communications and Engagement Division, Manitoba Finance
Samuel Lau, Transportation, Municipality, and BIA Sector Sales Lead, Environics Analytics
Richard Cormier, Executive Director of Operations, Strategy and Special Projects, Communications and Engagement, Manitoba Finance

Moderator: Paul Bellows, Senior Director, Public Sector Strategy, Northern Commerce Inc.

Innovation & Technology Track

Interactive Activity: Navigating Obstacles to Government Innovation

  • Discuss what barriers you encounter when you try to innovate
  • Brainstorm how to overcome these challenges
  • Talk about successful innovation projects you have delivered – what made them successful?
  • Share ideas about how you can instill a mindset of adaptability, creativity, and continuous improvement among government stakeholders

1:00 pm

Networking Lunch

2:00 pm

Roundtables

Interactive Roundtable Discussions

1. Optimizing Manitoba’s Public Services: Delivering Digital Outcomes through Managed Services

Facilitated by: Northern Commerce Inc.

2. Identifying and Meeting Citizen Needs with Data and Analytics

Facilitated by: Wally Schmeichel, Public Sector Leader, Google Cloud

3. Mixing Technology & Intelligence to Combat Threats

Facilitated by: James Bracken, Territory Account Manager, ESET and Pedro Kertzman, Senior Field Sales Engineer, ESET

4. How smart should smart cities be?

Facilitated by: Sam Lau, Transportation, Municipality, and BIA sector sales lead, Environics Analytics

5, Community and Employee Engagement Powered by AI: Leveraging Technology to Increase Human-Centricity

Facilitated by: Andy Krenz, Regional Sales Director, ThoughtExchange

3:00 pm

Refreshment Break

3:05 pm

Fireside Chat

Hong Chung, Chief Information Officer, Government of Manitoba
Hong Chung, Chief Information Officer, Government of Manitoba

3:25 pm

Panel Discussion

Shaping the Future: Collaboration and Beyond

• Emphasizing the critical role of technology in enhancing government services
• Public and Private Sector Dynamics: Collaborative efforts for sustained innovation
• Future trajectory of the public sector in Manitoba: Experiences, challenges, and visions for driving innovation in Manitoba

Ryan Kuffner, President & CEO, Economic Development Winnipeg
Kevin Kroeker, Assistant Deputy Minister (Executive Financial Officer), Manitoba Agriculture
Frankie Snider, Assistant Deputy Minister, Manitoba Indigenous Reconciliation
Brennan Manoakeesick, Director of Intergovernmental Relations, Manitoba Keewatinowi Okimakanak

Moderated by: Chris Daoust, Head of Customer Engineering – Public Sector, Healthcare and Higher Education, Google Cloud

3:55 pm

Closing Remarks from the Chair, followed by networking reception

Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education, Google Cloud
Chris Daoust, Head of Customer Engineering - Public Sector, Healthcare and Higher Education, Google Cloud
Event Details