Public Sector Innovation Show Alberta
Agenda
Edmonton, 09 October 2024
All times in MDT
8:00 am
Registration & Breakfast
8:40 am
Welcome from the Chair
9:00 am
Transformation and Modernization in our Digital Services
9:20 am
Seamless Citizen Engagement: The Path to Simplicity
Modern Government Service Delivery is challenging, and public sector employees are at the forefront of that challenge. The aim of this session is to foster the importance of collaborative environments and collectively pave the way for more responsive, secure, and efficient government services.
9:40 am
How AI can Take Away some of the Guesswork and Strengthen our Ability to Service Citizens Efficiently
10:00 am
Lessons learned: A Year in Review with Technology and Innovation ADMs
Maureen Towle, Assistant Deputy-Minister, Innovation, Privacy and Policy, Ministry of Technology and Innovation
Sean Murphy, Assistant Deputy-Minister, Technology Support and Operations, Ministry of Technology and Innovation
Kim Wieringa, Assistant Deputy-Minister, Data and Content Management, Ministry of Technology and Innovation
We invite the Assistant-Deputy Ministers dive into lessons learned in the process of launching new initiatives such as the Data Ethics and Privacy Framework phases, and the impact of cybersecurity, privacy, and AI, and trying to find the balance between protecting citizens while still enabling beneficial technologies. Finally, there will be discussions around Alberta’s new digital services, lessons learned, and priorities for the next phases of delivery.
10:30 am
Refreshment Break
11:00 am
Welcome from the Track Chairs
11:20 am
Data and Services: Designing Data-Centric Government Systems with a Citizen’s Journey in Mind.
In this session, our speaker will share her vision for a new data-driven Government organization, which leans heavily on previous initiatives and experiences she has across multiple Government departments that deal with complex client interactions with services. How do citizens feel as they move through the myriad of Government services and systems? What Complex Clients have taught us about the Customer Experience of our services? How do Alberta’s government agencies work together to share and utilize data for impact?
11:20 am
Transforming Public Sector Efficiency: The Intelligent Automation Journey at Alberta Health Services
In an era where public sector organizations are striving to do more with less, Alberta Health Services (AHS) has pioneered a path toward exceptional efficiency through intelligent automation. Jesse Tutt,who leads AHS’s Intelligent Automation Team will share how the organization has leveraged cutting-edge technologies to free over 180 years of work, improving operations in support of patients.
This session will delve into the strategic implementation of automation tools, the challenges they overcame, and the impact they had on AHS. Attendees will gain insights into their approach to identifying automation opportunities, their methodology, and the benefit. Join us to discover what intelligent automation is and how it can transform public sector efficiency.
11:40 am
People-centric IT Solutions
11:40 am
How to partner effectively with service providers for enhanced staff experience and citizen engagement
12:00 pm
Public Sector Digital Landscape and the Digital Revolution with Data-Driven Decision Making
Dony Alex, Director – Data Center of Excellence, Ministry of Technology and Innovation
Ryan Black, Director of Business Analysis, Innovation and Strategy, Ministry of Public Safety and Emergency Services
Anne Ryton, Acting ADM of Programs, Engagement and Innovation Division, Advanced Education
Dorothy Eng, Chief Executive Officer, Code for Canada
This session will look at the different departmental approaches to data and policy, and the importance of decision-making with human-centred data. The group will discuss how to know when to trust the data to enhance our efficacy as a public sector to best serve citizens, and recognising where technology can help strategic policy
12:00 pm
Privacy, Modernization and Digital Trust
Nji Lionel, Director, Office of the Privacy and Information Commissioner
Hilary Faulkner, Executive Director – Privacy, Policy and Governance, Ministry of Technology and Innovation
In this session, our panellists will discuss the current environment of Digital Trust in Alberta, and the policy work needed to enable more enhanced trust from Alberta’s citizens. Panellists will share their thoughts on the ability for the Government of Alberta to transform digitally within the current policy frameworks and discuss the impacts in the advancements in AI to the digital trust in Alberta. Above all, the panel will discuss the key drivers on why the digital trust of Albertans is a priority for the Government of Alberta.
12:30 pm
Borderless Service - Accessibility for Remote Government Customers
12:30 pm
Digital Transformation with the Help of Enterprise Solutions
12:50 pm
Beneath the Service: Implementing New Digital Services through Collaboration
12:50 pm
Impactful Partnerships: Where Municipal Government can be a Powerful Partner for Serving Citizens across the Province
Ron Anderson, Chief Innovation & Technology Officer, Edmonton Police Service
Jan Bradley, Chief Information & Technology Officer, City of Calgary
Taking learnings from emergency scenarios, this case study on effective partnering with local government prioritizing citizens while delivering emergency services will provide you with an understanding of the benefits of working with the more agile municipal level of government.
1:20 pm
Networking Lunch Break
2:25 pm
Roundtables
Split into specialized conversation areas and join engaging discussions to dive deeper into your innovation priorities
3:25 pm
Incorporating Innovative Hiring and Training Practices in Alberta's Workforce Development
Martin Dinel, Assistant-Deputy Minister, Cybersecurity, Ministry of Technology and Innovation
Kathryn Andrews, Director, Apprenticeships and Pathways, Ministry of Advanced Education
What innovations are we utilizing to build up Government’s biggest strength – it’s people? Join this session to hear representatives from Technology and Innovation and Advanced Education as they discuss applying the apprenticeship learning model outside the traditional trades sectors to help Alberta meet its workforce demands.
3:55 pm
Streamlining and Unifying Multi-Cloud Ecosystems for Enhanced Service Delivery
4:15 pm
Shifting Government Mindsets to Being Service Oriented
As public servants – do you deliver the service you would like to receive? What innovations are key to leverage to enable best practise?
4:35 pm
Closing Remarks
2024 Event Partners
PwC
At PwC Australia our purpose is to build trust in society and solve important problems. We are part of a network of firms in 157 countries with more than 208,000 people who are committed to delivery quality in assurance, advisory... Learn More
Advisory, Consulting, Tax
Enterprise
Architecture & Planning, Business & Digital Transformation, Critical Infrastructure, Document Management, Service Design
Enterprise
Business & Digital Transformation, Cloud & Computing, Digital Government & CX, Information Technology & Services
Enterprise
Digital Government & CX, Enterprise & IT Solution Architecture, Human Resources/Personnel, Information Technology & Services, Security
Enterprise
Consulting, Cybersecurity, Digital Government & CX, Government Relations, Training & Education
Enterprise
Converge Technology Solutions
Converge Technology Solutions is a services-led, software-enabled, IT & cloud solutions provider focused on delivering industry leading solutions and services. Learn More
Cloud & Computing, Data Centres, Data Science & Artificial Intelligence Services, Enterprise & IT Solution Architecture, Information Management System
Enterprise
Accounting, Consulting
Enterprise
Google Cloud
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools Learn More
Enterprise & IT Solution Architecture, Enterprise Software , Information Technology & Services, Technology Cloud Consulting
Enterprise
Snowflake
Snowflake enables organizations to mobilize their data with Snowflake’s Data Cloud. Customers can unite siloed data, discover and securely share data and execute diverse analytic workloads. Learn More
AI/ML, Architecture & Planning, Business & Digital Transformation, Cloud & Computing, Collaboration, Data Science & Artificial Intelligence Services, Enterprise & IT Solution Architecture, Information Technology & Services, Managed Services, Professional Services
Enterprise, Medium
Qlik
Qlik® Now the industry leader in data integration, data quality, and analytics solutions. Learn More
Business Intelligence, Data Analysis, Data Management, Data Privacy & Governance
Enterprise, Medium
Code for Canada
Code for Canada is a national nonprofit that enables governments to deliver better digital services and empowers communities to solve civic challenges. Our programs connect residents, government innovators and civic technologists, so they can work together to build a better... Learn More
Software Development
Medium
