Digital Government & CX Roadshow 2024

Event Details

Agenda

Toronto, 16 October 2024

All times in EDT

8:00 am

Registration and Networking Coffee

9:00 am

PSN Opening Remarks

9:10 am

Welcome from Event Chair

9:30 am

Government Keynote

Embracing Digital Transformation in Government

Dafna Carr, Associate Deputy Minister, ServiceOntario
  • Overview of digital transformation initiatives in government
  • Strategies for successful implementation and adoption
  • Importance of digital transformation for improving citizen services
Dafna Carr, Associate Deputy Minister, ServiceOntario

9:50 am

Platinum Partner

Digital Solutions for a More Efficient and Effective Government

10:10 am

Government Keynote

Fostering Trust in Citizen Experience (CX): The Essential Elements of Simplicity, Security & Serviceability

Dara Renton, Director, Assistant Director, Product, Strategic Policy and Planning, Ministry of Colleges and Universities
  • Understanding the foundational elements of trust
  • Simplicity, security, and serviceability in CX
  • Cultivating citizen satisfaction and loyalty
Dara Renton, Director, Assistant Director, Product, Strategic Policy and Planning, Ministry of Colleges and Universities

10:30 am

Break

10:40 am

Roundtables

Interactive Roundtable Discussions

Suggested topics

 

  1. Experience Optimization: Leveraging Data Analytics to Enhance Citizen Engagement”
  2. Security by Design: Building Trust Through Robust Cybersecurity Solutions
  3. Personalization Paradigm: Tailoring Digital Experiences for Diverse Citizen Needs
  4. Seamless Integration: Unifying Systems for Effortless Citizen Service Delivery
  5. Agile Governance: Streamlining Processes for Rapid Digital Innovation

11:40 am

Morning Tea and Networking Break

12:00 pm

Government Keynote

AI as a Policy Supporter: Leveraging Intelligent Systems for Informed Decision Making

Morella Aguirre, Director, Strategic Policy and Research Branch, Ministry of Red Tape Reduction
  • Leveraging digital tools for citizen-centric service delivery
  • Strategies for transforming service delivery in government
  • Enhancing citizen experiences through digital innovation
Morella Aguirre, Director, Strategic Policy and Research Branch, Ministry of Red Tape Reduction

12:20 pm

Gold Partner

Strategic Tech Progression: Charting a Path to Digital Excellence

12:40 pm

Panel Discussion

Digital Inclusion and Equity: Bridging the Gap for all

Andrea McKinney, Chief Corporate Services, Technology, and Innovation Officer, WSIB Ontario
Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Authority
Daphnee Nostrome, Director, Channel Strategy, Office of the Chief Client Experience Officer
Olga Bakonyi, Head of Digital Enterprise Engagement Practice, Government of Ontario
Panelist from Highway Three Solutions
  • How can governments ensure equitable access to digital services for all demographics?
  • What strategies are effective in bridging the digital divide for underserved communities?
  • How can digital inclusion initiatives address barriers such as affordability and digital literacy?
  • What role can partnerships between government, private sector, and community organizations play in promoting digital equity?
Andrea McKinney, Chief Corporate Services, Technology, and Innovation Officer, WSIB Ontario
Kalyan Chakravarthy, Chief Information Officer, Electrical Safety Authority
Daphnee Nostrome, Director, Channel Strategy, Office of the Chief Client Experience Officer
Olga Bakonyi, Head of Digital Enterprise Engagement Practice, Government of Ontario
Panelist from Highway Three Solutions

1:10 pm

Closing Remarks from Chair

1:15 pm

Networking Lunch

Halifax, 17 October 2024

All times in ADT

8:30 am

Registration and Networking Coffee

9:00 am

PSN Opening Remarks

9:10 am

Welcome from Event Chair

9:30 am

Government Keynote

Embracing Digital Transformation in Government

  • Overview of digital transformation initiatives in government
  • Strategies for successful implementation and adoption
  • Importance of digital transformation for improving citizen services

9:50 am

Platinum Partner

Digital Solutions for a More Efficient and Effective Government

10:10 am

Government Keynote

Fostering Trust in Citizen Experience (CX): The Essential Elements of Simplicity, Security & Serviceability

Christopher Clissold, Chief Information Officer, Director General IT, IM Administration and Privacy Department of Veterans Affair
  • Understanding the foundational elements of trust
  • Simplicity, security, and serviceability in CX
  • Cultivating citizen satisfaction and loyalty
Christopher Clissold, Chief Information Officer, Director General IT, IM Administration and Privacy Department of Veterans Affair

10:30 am

Break

10:40 am

Roundtables

Interactive Roundtable Discussions

Suggested topics

 

  1. Experience Optimization: Leveraging Data Analytics to Enhance Citizen Engagement”
  2. Security by Design: Building Trust Through Robust Cybersecurity Solutions
  3. Personalization Paradigm: Tailoring Digital Experiences for Diverse Citizen Needs
  4. Seamless Integration: Unifying Systems for Effortless Citizen Service Delivery
  5. Agile Governance: Streamlining Processes for Rapid Digital Innovation

11:40 am

Morning Tea and Networking Break

12:00 pm

Government Keynote

Transforming Service Delivery: Leveraging Digital Tools for Citizen-Centric Solutions

Wendy Macdermott, Chief Experience Officer Department of Social Development, Government of New Brunswick
  • Leveraging digital tools for citizen-centric service delivery
  • Strategies for transforming service delivery in government
  • Enhancing citizen experiences through digital innovation
Wendy Macdermott, Chief Experience Officer Department of Social Development, Government of New Brunswick

12:20 pm

Gold Partner

Strategic Tech Progression: Charting a Path to Digital Excellence

12:40 pm

Panel Discussion

Digital Inclusion and Equity: Bridging the Gap for all

Dawn Stegen, Executive Director, Nova Scotia Accessibility Directorate, Department of Justice
  • How can governments ensure equitable access to digital services for all demographics?
  • What strategies are effective in bridging the digital divide for underserved communities?
  • How can digital inclusion initiatives address barriers such as affordability and digital literacy?
  • What role can partnerships between government, private sector, and community organizations play in promoting digital equity?
Dawn Stegen, Executive Director, Nova Scotia Accessibility Directorate, Department of Justice

1:10 pm

Closing Remarks from Chair

1:15 pm

Networking Lunch

Winnipeg, 22 October 2024

All times in CDT

8:00 am

Registration and Networking Coffee

9:00 am

PSN Opening Remarks

9:10 am

Welcome from Event Chair 

9:30 am

Fireside Chat

Citizen-Centric Services: Putting Citizens at the Heart of Design

Jocelyn Baker, Acting Commissioner and Deputy Minister, Public Service Commission, Government of Manitoba
Jocelyn Baker, Acting Commissioner and Deputy Minister, Public Service Commission, Government of Manitoba

9:50 am

Platinum Partner

Digital Solutions for a More Efficient and Effective Government

10:10 am

Government Keynote

Fostering Trust in Citizen Experience (CX): The Essential Elements of Simplicity, Security & Serviceability

  • Understanding the foundational elements of trust 
  • Simplicity, security, and serviceability in CX 
  • Cultivating citizen satisfaction and loyalty 

10:30 am

Break  

10:40 am

Roundtables

Interactive Roundtable Discussions 

  1. Experience Optimization: Leveraging Data Analytics to Enhance Citizen Engagement” 
  2. Security by Design: Building Trust Through Robust Cybersecurity Solutions 
  3. Personalization Paradigm: Tailoring Digital Experiences for Diverse Citizen Needs 
  4. Seamless Integration: Unifying Systems for Effortless Citizen Service Delivery 
  5. Agile Governance: Streamlining Processes for Rapid Digital Innovation 

11:40 am

Morning Tea and Networking Break  

12:00 pm

Government Keynote

Transforming Service Delivery: Leveraging various tools for Citizen-Centric Solutions

Teresa Dukes, Executive Director, Social Innovation Office, Government of Manitoba
  • Strategies for transforming service delivery in government 
  • Enhancing citizen experiences through digital innovation 
Teresa Dukes, Executive Director, Social Innovation Office, Government of Manitoba

12:20 pm

Gold Partner

Strategic Tech Progression: Charting a Path to Digital Excellence

12:40 pm

Panel Discussion

Digital Inclusion and Equity: Bridging the Gap for all

  • How can governments ensure equitable access to digital services for all demographics? 
  • What strategies are effective in bridging the digital divide for underserved communities? 
  • How can digital inclusion initiatives address barriers such as affordability and digital literacy? 
  • What role can partnerships between government, private sector, and community organizations play in promoting digital equity? 

1:10 pm

Closing Remarks from Chair  

1:15 pm

Networking Lunch  

Victoria, 24 October 2024

All times in PDT

8:00 am

Registration and Networking

9:00 am

PSN Opening Remarks

9:10 am

Welcome from the Event Chair

9:30 am

Government Keynote

Fostering Trust in Citizen Experience (CX): The Essential Elements of Simplicity, Security & Serviceability

Jillian Carruthers, Chief Information Security Officer & Executive Director, BC Public Service
  • Understanding the foundational elements of trust
  • Simplicity, security, and serviceability in CX
  • Cultivating citizen satisfaction and loyalty
Jillian Carruthers, Chief Information Security Officer & Executive Director, BC Public Service

9:50 am

Platinum Partner

Digital Solutions for a More Efficient and Effective Government

10:10 am

Government Keynote

Transforming Service Delivery: Leveraging Digital Tools for Citizen-Centric Solutions

Keith Parker, Executive Lead, Service Modernization, Ministry Citizens' Services, BC Public Service
  • Leveraging digital tools for citizen-centric service delivery 
  • Strategies for transforming service delivery in government 
  • Enhancing citizen experiences through digital innovation 
Keith Parker, Executive Lead, Service Modernization, Ministry Citizens' Services, BC Public Service

10:30 am

Break

10:40 am

Roundtables

Interactive Roundtable Discussions

Suggested topics

 

  1. Experience Optimization: Leveraging Data Analytics to Enhance Citizen Engagement”
  2. Security by Design: Building Trust Through Robust Cybersecurity Solutions
  3. Personalization Paradigm: Tailoring Digital Experiences for Diverse Citizen Needs
  4. Seamless Integration: Unifying Systems for Effortless Citizen Service Delivery
  5. Agile Governance: Streamlining Processes for Rapid Digital Innovation

11:40 am

Morning Tea and Networking Break

12:00 pm

Government Keynote

The Humanity Needed for Digital Transformation

Russel Lolacher, Product Director, DriveBC, BC Ministry of Transportation and Infrastructure
Russel Lolacher, Product Director, DriveBC, BC Ministry of Transportation and Infrastructure

12:20 pm

Gold Partner

Strategic Tech Progression: Charting a Path to Digital Excellence

12:40 pm

Panel Discussion

Digital Inclusion and Equity: Bridging the Gap for all

Daniel Darche, Chief Information Officer, British Columbia Ministry of Emergency Management and Climate Readiness 
Nancy Norris, Senior Director of ESG & Digital Trust, Ministry for Energy, Mines and Low Carbon Innovation, Government of British Columbia
  • How can governments ensure equitable access to digital services for all demographics?
  • What strategies are effective in bridging the digital divide for underserved communities?
  • How can digital inclusion initiatives address barriers such as affordability and digital literacy?
  • What role can partnerships between government, private sector, and community organizations play in promoting digital equity

 

Daniel Darche, Chief Information Officer, British Columbia Ministry of Emergency Management and Climate Readiness 
Nancy Norris, Senior Director of ESG & Digital Trust, Ministry for Energy, Mines and Low Carbon Innovation, Government of British Columbia

1:10 pm

Closing Remarks from Chair

1:15 pm

Networking Lunch

Ottawa, 30 October 2024

All times in EDT

8:00 am

Registration and Networking Coffee

9:00 am

PSN Opening Remarks

9:10 am

Welcome from Event Chair

9:30 am

Government Keynote

Embracing Digital Transformation in Government

Matt Davies, Chief Technology Officer, Shared Services Canada
  • Overview of digital transformation initiatives in government
  • Strategies for successful implementation and adoption
  • Importance of digital transformation for improving citizen services
Matt Davies, Chief Technology Officer, Shared Services Canada

9:50 am

Platinum Partner

Digital Solutions for a More Efficient and Effective Government

10:10 am

Government Keynote

Fostering Trust in Client Experience (CX): The Essential Elements of Simplicity, Security & Serviceability

Ryan Hum, Chief Client Experience Officer and Associate ADM, Citizen Services, Service Canada
  • Understanding the foundational elements of trust
  • Simplicity, security, and serviceability in CX
  • Cultivating citizen satisfaction and loyalty
Ryan Hum, Chief Client Experience Officer and Associate ADM, Citizen Services, Service Canada

10:30 am

Morning Tea and Networking Break

10:40 am

Roundtables

Interactive Roundtable Discussions 

Suggested topics 

  1.  Experience Optimization: Leveraging Data Analytics to Enhance Citizen Engagement” 
  2. Security by Design: Building Trust Through Robust Cybersecurity Solutions 
  3. Personalization Paradigm: Tailoring Digital Experiences for Diverse Citizen Needs 
  4. Seamless Integration: Unifying Systems for Effortless Citizen Service Delivery 
  5. Agile Governance: Streamlining Processes for Rapid Digital Innovation

11:40 am

Morning Tea and Networking Break  

12:00 pm

Government Keynote

Transforming Citizen Experience: Innovations in Digital Service Delivery.

Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme, Service Canada
Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme, Service Canada

12:20 pm

Gold Partner

Strategic Tech Progression: Charting a Path to Digital Excellence

Brent Kilbertus, Senior Enterprise Account Executive, Adobe
Brent Kilbertus, Senior Enterprise Account Executive, Adobe

12:40 pm

Panel Discussion

Digital Inclusion and Equity: Bridging the Gap for all

Liz McKeown, Executive Director, Treasury Board of Canada Secretariat
Michael Kalin, Director General, Client Experience, Service Canada
  • How can governments ensure equitable access to digital services for all demographics?
  • What strategies are effective in bridging the digital divide for underserved communities?
  • How can digital inclusion initiatives address barriers such as affordability and digital literacy?
  • What role can partnerships between government, private sector, and community organizations play in promoting digital equity?
Liz McKeown, Executive Director, Treasury Board of Canada Secretariat
Michael Kalin, Director General, Client Experience, Service Canada

1:10 pm

Lunch and Networking Break

Event Details

Event Chair

Event Partners

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