Public Sector Innovation Show - Ontario
Agenda
Toronto, 10 September 2024
All times in EDT
7:30 am
Registration and Exhibition Opens
8:30 am
Welcome from the Public Sector Network
8:40 am
Welcome from the Event Chair
Kathy Parker, National Workforce Transformed Platform Leader, PwC
Kathy Parker, National Workforce Transformed Platform Leader, PwC
9:00 am
Ministerial Address
9:10 am
Enhancing Policy Making through Data Science
9:30 am
The AI Paradox: From Analyzing Data to Understanding People
9:40 am
AI Unleashed: Navigating the Realms of Possibility
10:00 am
Embracing Change as Fuel for a People-Centric Future
Greg Essensa, Chief Electoral Officer, Elections Ontario
Maud Murray, Deputy Minister, Ministry of Red Tape Reduction
Michael Anderson, Chief Strategist, Public Sector, Informatica
Moderated by: Kathy Parker, National Workforce Transformed Platform Leader, PwC
- How can we foster a culture that sees change, including AI, as an opportunity for enhancing public services?
- In what ways can technology be leveraged to ensure change initiatives are directly benefiting the community and enhancing citizen engagement?
- What strategies are effective in preparing and supporting employees through transitions that prioritize people-centric outcomes?
Greg Essensa, Chief Electoral Officer, Elections Ontario
Maud Murray, Deputy Minister, Ministry of Red Tape Reduction
Michael Anderson, Chief Strategist, Public Sector, Informatica
Moderated by: Kathy Parker, National Workforce Transformed Platform Leader, PwC
10:30 am
Refreshment Break
11:00 am
Welcome from Track Chair: Prioritizing Future Technology Imperatives
11:00 am
Welcome from Track Chair: Digital Transformation to Enhance customer interaction
11:20 am
AI as a Policy Supporter: Leveraging Intelligent Systems for Informed Decision Making
Manish Agarwal, Chief Information Officer, Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement
- Explore next-generation technologies and their application to address pressing government challenges
- Discover innovative approaches to stay ahead in an ever evolving digital landscape for the public sector
Manish Agarwal, Chief Information Officer, Government Services Integration Cluster, Ministry of Public and Business Service Delivery and Procurement
11:20 am
Advancing Citizen-Centric Digital Services
- Leveraging digital technologies to advance strategic goals
- Exploring new ways to use digital technologies to improve service delivery and customer experience
- Lessons to learn – getting to grips with the digital tools that citizen really want
11:40 am
Transforming the Connectivity of your Networks (and the Communities They Serve) with 5G Wireless WAN
- 5G Wireless WANs offer high speed, low latency, and increased capacity – and are transforming data networking by reliably connecting more devices and users. Our customers are maximizing their investment and security posture by deploying 5G + Secure Access Service Edge (SASE). Our session will discuss how combining the strengths of 5G and SASE can create a more flexible, cost-effective, resilient and efficient infrastructure for your municipalities and organizations.
11:40 am
Driving Digital Transformation Through Citizen Identity And Access Management (CIAM)
12:00 pm
Industrializing AI
12:00 pm
Integrating AI for Enhanced Citizen Experience: Balancing Privacy and Innovation in Public Services
12:20 pm
The Power & Potential of an Outcome Orientation: Unlocking value through outcome-oriented Service Delivery
12:20 pm
Mitigating Risk Through Digital Transformation: Creating Citizen-Centric Solutions
- In today’s rapidly evolving digital landscape, the public sector must accelerate its digital transformation to stay relevant and secure. Join RSM’s Tabish Gill as he dives into the urgency of this shift, driven by recent data breaches that highlight the need to protect sensitive customer information.Key topics include the modernization of legacy operations amid a generational workforce shift, effective change management, and the strategic use of outsourcing as experienced workers retire. Walk away with actionable insights on how to modernize securely and meaningfully.This session is designed to equip public sector leaders with the strategies needed to enhance security, adapt to workforce changes, and deliver superior customer experiences through digital transformation.
12:40 pm
Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation
Sumon Acharjee, Chief Information Officer, City of Markham
Olivia Neal, Director of Government Digital Strategy, Microsoft Worldwide Public Sector, Microsoft
Moderator: Alison Oleksiak, Digital Transformation Lead, IBM Technology, Public Sector Ontario, IBM
- Which emerging technologies will revolutionize the public sector, and how can governments prepare?
- What risks and hurdles accompany widespread tech adoption, and how can governments overcome them?
- How can governments balance tech benefits with citizen data privacy and security, ensuring responsible use?
Sumon Acharjee, Chief Information Officer, City of Markham
Olivia Neal, Director of Government Digital Strategy, Microsoft Worldwide Public Sector, Microsoft
Moderator: Alison Oleksiak, Digital Transformation Lead, IBM Technology, Public Sector Ontario, IBM
12:40 pm
Building a Digital-First Government: Challenges and Opportunities
Dorothy Eng, Chief Executive Officer, Code for Canada
Gurinder J. Singh, Canadian Services Leader, Merative
Moderated by: Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle
- What are the key challenges faced by the public sector in transitioning to a digital-first approach, and how can they be
overcome? - How can emerging technologies such as AI, blockchain, and IoT be leveraged to enhance citizen services and government operations?
- How can government agencies collaborate with the private sector to drive innovation and implement cutting-edge technologies?
Dorothy Eng, Chief Executive Officer, Code for Canada
Gurinder J. Singh, Canadian Services Leader, Merative
Moderated by: Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle
1:10 pm
Networking Lunch Break
1:10 pm
ServiceNow Roundtable Luncheon
In a world increasingly shaped by AI and digital transformation, governments must adapt swiftly to stay relevant. As legislation evolves to keep up with new technologies, integrating these advancements is crucial while maintaining public trust. Building organizational resilience is essential, addressing both traditional emergencies and modern challenges like cyberthreats and data privacy. Strategies must ensure transparency and safeguard personal information.
Digital transformation also offers opportunities to enhance governance, but it must prioritize fairness, transparency, and social equity. By leveraging AI and new technologies, governments can improve citizen engagement and operational efficiency. Embracing these changes ensures that technological progress benefits everyone and helps governments remain effective and relevant in a rapidly changing landscape
2:10 pm
Interactive Roundtable Discussions
Roundtable 1: Build a Change-Ready Public-Sector Workforce: a Deep Dive into our Latest Research Highlighting the Impacts of AI and Other Major Forces of Change, Facilitated by Kathy Parker, Partner, National Workforce Transformed Platform Leader, PwC
Roundtable 2: Emerging Technologies for Government: Exploring the Potential of AI, Facilitated by Vineet Guliani, Associate Partner – Public Sector, IBM
Roundtable 3: Using AI to Improve Citizen Service Delivery, Facilitated by Brent Chin, Senior Director, Cloud Solutions | Customer Experience & Innovation | Technology Strategist | Digital Transformation, Oracle
Roundtable 4: Innovation in Community and Employee Engagement, Facilitated by Kyle Wierks, Senior Account Executive, ThoughtExchange
Roundtable 5: Predictive Analytics in Government: Enhancing Service Delivery and Resource Allocation, Facilitated by Andrew Baily, Maximus Canada
Roundtable 6: Pioneering the Technological Frontier: Charting the Course for Public Sector Innovation, Facilitated by Michael Anderson, Chief Strategist, Public Sector, Informatica
Roundtable 7: Enhancing Citizen Experience: Strategies for Seamless Digital Service Delivery, Facilitated by Doneyli De Jesus, Principal AI Specialist, Snowflake
Roundtable 8: How Trusted Data Will Advance Next Generation Public Sector Service Delivery, Facilitated by Gregory Natran, Distinguished Architect, Digital Identity, Portage Cybertech
Roundtable 9: Mitigating Risk in a Shifting Digital Environment, Facilitated by Tabish Gill, Canada Risk Consulting Leader & Atul Ojha, North America Cyber Engineering Leader, RSM Canada
Roundtable 10: Future-Proofing Government Infrastructure: Enhancing Resilience and Scalability Facilitated by Timothy Schnare, Regional Sales Manager, Ericsson Enterprise Wireless Solutions
Roundtable 11: Creating Interoperable and Integrated Digital Government Services, Facilitated by Paul West, VP Global Public Sector, ThinkOn
Roundtable 12: AI Driven Insights – Harnessing AI to Enhance Data Analytics in the Public Sector, Facilitated by Microsoft
Roundtable 13: 5 Mistakes to Avoid in Public Sector Digital Transformation Projects, Facilitated by Gurinder J. Singh, Canadian Services Leader, Merative
Roundtable 14: Responsible Use of AI and Publicly Available Information (PAI) in the Public Sector, Facilitated by Brent Lindsay, Director, Public Sector Canada, Dataminr
Roundtable 15: Advancing Digital Government: Registry Transparency to Combat Financial Crimes & Ease the Housing Affordability Crisis, Facilitated by Bill Clarke, Teranet
Roundtable 16: Reimaging Government CX Through Next Gen Content Delivery, Facilitated by Katie Odegaard, Canada Public Sector Provincial Government, Adobe
Roundtable 17: Future-Proofing Government Infrastructure: Enhancing Resilience and Scalability, Facilitated by Nick Kosterman, NetApp
3:10 pm
Welcome back from the Chair
3:15 pm
Empowering Innovation with Data & Technology
3:35 pm
Navigating Tomorrow: The Impact of AI on Government Technology and Strategic Pathways Forward
Melissa Kittmer, Assistant Deputy Minister of the Strategic Policy Division in Policy, Archives and Data, Ministry of Public and Business Service Delivery and Procurement
Dan Wilkins, Chief Information Security Officer, Arizona Department of Economic Security
Doneyli De Jesus , Principal AI Specialist, Snowflake
Moderated by: Tarek Emara, Ontario Public Sector Leader, PwC
4:05 pm
Closing Remarks from the Chair, followed by Networking Reception
2024 Event Partners
Advisory, Business & Digital Transformation, Cloud & Computing, Consulting, Innovation
Enterprise
Information Technology & Services
Enterprise
Oracle
We’re a cloud technology company that provides public sector agencies with computing infrastructure, analytics and cloud services to help innovate and unlock efficiencies. Learn More
Cloud & Computing, Cybersecurity, Data Management, Information Technology & Services, Infrastructure Management
Enterprise
Consulting, Cybersecurity, Digital Government & CX, Government Relations, Training & Education
Enterprise
Amazon Web Services
AWS Cloud for the Public Sector in Australia and New Zealand, Imagine what you can achieve, together with AWS. Learn More
AI/ML, Business & Digital Transformation, Cloud & Computing, Cybersecurity, Data Analysis
B Corporation, Enterprise, Social Enterprise
Community & Stakeholder Engagement Software
Medium
Digital Government & CX, Enterprise & IT Solution Architecture, Human Resources/Personnel, Information Technology & Services, Security
Enterprise
Snowflake
Snowflake enables organizations to mobilize their data with Snowflake’s Data Cloud. Customers can unite siloed data, discover and securely share data and execute diverse analytic workloads. Learn More
AI/ML, Architecture & Planning, Business & Digital Transformation, Cloud & Computing, Collaboration, Data Science & Artificial Intelligence Services, Enterprise & IT Solution Architecture, Information Technology & Services, Managed Services, Professional Services
Enterprise, Medium
AI/ML, Business & Digital Transformation, Data Management, Data Privacy & Governance, Government Administration
Enterprise
Cloud & Computing, Critical Infrastructure, Data Centres, Data Management, Managed Services
Enterprise, Medium
Accounting, Consulting
Enterprise
Business & Digital Transformation, Enterprise Software , Information Technology & Services, Software
Enterprise
Business & Digital Transformation, Data Management, Data Privacy & Governance, Digital Government & CX, Digital Signatures
B Corporation
Digital Government & CX, Government Administration, Innovation, Low code/No code, Software
Enterprise
AI/ML, Critical Event Management, Critical Infrastructure, Cybersecurity, Emergency Response
Enterprise
Architecture & Planning, Business & Digital Transformation, Critical Infrastructure, Document Management, Service Design
Enterprise
Software, Technology Cloud Consulting
Enterprise, Medium, Micro
Information Technology & Services
Enterprise
NetApp
Leading organisations worldwide count on NetApp for software, systems and services to manage and store their data. Learn More
AI/ML, Cloud & Computing, Data Centres, Data Management, Information Technology & Services
Enterprise
Enterprise & IT Solution Architecture, Managed Services, Outsourcing/Offshoring, Procurement, Professional Services
Enterprise
Business Intelligence, Data Analysis, Data Management, Data Privacy & Governance
Enterprise, Medium
Dell Technologies
Dell Technologies (NYSE:DELL) helps organizations and individuals build their digital future and transform how they work, live and play. Learn More
Information Technology & Services
Enterprise
Government Administration, Human Resources/Personnel, Staffing and Recruiting, Talent Sourcing
Medium
Business Intelligence, Data Analysis, Data Management, Data Privacy & Governance, Marketing and Advertising
Medium
Loom Analytics
Powering human excellence through AI & automation solutions for governments and businesses in legal, medical, medicolegal, insurance, media, and more. Learn More
Automation, Business & Digital Transformation, Data Science & Artificial Intelligence Services, Document Management, Government Administration
Enterprise, Small Business
Change Management, Consulting, Contract Management, Digital Government & CX
Medium, Small Business
Code for Canada
Code for Canada is a national nonprofit that enables governments to deliver better digital services and empowers communities to solve civic challenges. Our programs connect residents, government innovators and civic technologists, so they can work together to build a better... Learn More
Software Development
Medium
Business & Digital Transformation, Data Science & Artificial Intelligence Services, Design, Digital Government & CX, Information Technology & Services
Enterprise, Female owned
Business & Digital Transformation, Cloud & Computing, Cybersecurity, Data Management, Digital Government & CX
Medium
Low code/No code, Mobility & Wireless, Regulatory, Software, Web/SaaS Development
Enterprise
Insight Equipment Finance
At Insight Equipment Finance, our commitment is to empower you to seamlessly navigate both your immediate and long-term technological and financial requirements Learn More
Asset Management, Business & Digital Transformation, Data Management, Education Management, Enterprise & IT Solution Architecture
Enterprise
