Online Training

Strategic Coaching Skills for Managers

Inspiring, Motivating and Leading Effective Teams

24 & 31 May 2024

11:15 AM to 3:00 PM EST

Next intake: 24 & 31 May 2024 | 11:15 AM to 3:00 PM EST

Overview

As a manager, you knew what needed to be done, you taught others how it’s done, and you evaluated their performance. The predominant approach was command and control, aiming to direct and develop employees for a solid grasp of the business and the
ability to replicate past successes.

Today, however, the landscape has changed significantly. Rapid, constant, and disruptive changes are now the standard, making past successes an unreliable guide for the future. Managers in the 21st century acknowledge they don’t have all the definitive answers. To address this new reality, companies are transitioning away from traditional command-and-control practices toward a model where
managers offer enhanced support and guidance, steering away from rigid instructions. Employees are encouraged to adapt to ever-changing environments, fostering renewed energy, innovation, and commitment.

The role of the manager, in short, is becoming that of a coach. This enhanced communication training ensures clarity and improves employee performance. Focus on team development optimizes productivity. Commitment to performance management purpose, while emphasis on continuous improvement addresses long-term talent retention. In essence, this training empowers managers to address specific improvement areas, creating a more efficient and harmonious work environment.

Course Inclusions

  1. Create a toolkit with powerful communication strategies, including active listening and impactful questioning, to elevate team coaching.
  2. Master timely and specific feedback and explore motivational strategies for peak performance.
  3. Hone your communication skills for clear expectations and feedback, ensuring alignment and motivation within your team.

Who Should Attend?

This program will benefit leaders heading cross-functional teams from across all levels of government.
Managers
Team Leaders
Project Managers

Learning Outcomes

Understanding of setting realistic, achievable goals and crafting action plans that guide your team to success.
Learn how to provide feedback that is both timely and specific and discover motivational strategies that inspire peak performance
Apply proven leadership principles to nurture a supportive and productive work culture.

Online Training

Strategic Coaching Skills for Managers


Session details

  1. Evolution to Coaching Model: Managers are shifting from command-and-control to a coaching approach, acknowledging the need for enhanced support and guidance in the face of rapid changes.
  2. Adapting to Uncertainty: In the 21st century, managers recognize the unreliability of past successes as guides for the future. Employees are encouraged to adapt to dynamic environments, fostering innovation and commitment.
  3. Communication Training for Performance: The shift to coaching involves communication training for clarity, improved employee performance, and optimized productivity. Emphasis on performance management and continuous improvement aims for a more efficient work environment.
View course modules

Level: Fundamentals

No previous experience necessary

or

Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

Day 1 focuses on coaching fundamentals, including the importance of coaching, creating a coaching culture, and understanding conscious leadership. Participants learn practical coaching tools, and skills for culture building, and engage in interactive activities. After a break, Day 1 continues with Module 2, exploring difficult conversations, common traps, and strategies to navigate them effectively.

Day 2 begins with Module 3, delving into goal setting, prioritization, and delivering feedback. Attendees explore markers of effective goals, cascading goals in teams, and practical activities with real goals. After a break, Module 3 continues with outcomes, exploring how to achieve desired results and engaging in outcome worksheets and discussions. The course concludes with Module 4, covering time management, feedback, and performance discussions, including an emphasis on executing priorities, delivering feedback, and practicing these skills in pairs.

Coaching in Organizations
• Why coaching is important in organizations
• What is coaching and a coaching culture
• Who are Conscious Leaders: coaching ourselves before we coach others
• Reflection exercise

Coaching Tools and Skills
• Coaching tools (7 essential questions, 3 levels of listening, 3P model)
• Coaching skills for culture building (whole person, creating safety, failure)
• Interactive practice activity

Traps that Make a Conversation Difficult
• Group reflection and integration
• Introduction to difficult conversations – common “traps” that make a conversation difficult
• Start with presence
• “Drama Class” activity

Feedback and Motivation
• Integration – “Drama Class” presentations and shares
• Techniques for managing difficult conversations
• Tools for constructive feedback and motivation

Reflections and Takeaways
• Worksheet for preparing to engage in a difficult conversation
• Tying it all together: shares and takeaways
• Q&A

Effective Goals
• Markers of effective goals
• How goals can be cascaded in teams and organizations
• Activity with real goals

Outcomes
• Taking it deeper – how to achieve desired outcomes
• Outcome worksheet and shares

Feedback and Performance Discussion
• Executing on priorities – Time Management Matrix
• Whiteboard activity and discussion
• Delivering feedback on the performance discussion
• Tie-in with coaching and difficult conversation skills
• Practice in pairs and shares

Meet Your Facilitator

Nathalie Weister

Leadership Coach and Human Resources Executive

Nathalie Weister, a certified bilingual Leadership Coach and HR Executive with over 13 years of experience has a passion for fostering creativity and purpose in her clients. Formerly with Fox Networks and Hilton, she played pivotal roles in HR and Leadership Development. Recently, as the Head of HR for iX at TelevisaUnivision, she led organizational design for the world’s largest Spanish-language streaming business. Nathalie, a Certified Professional Co-Active Coach (CPCC) and Associate Certified Coach (ACC) by ICF, holds a degree in Business Administration and is a certified Global Professional in Human Resources (GPHR). Now, she pursues her passion full-time with her business, EPM Studio, based in Miami, Florida.

 

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