Online Training

Strategic Coaching Skills for Managers

Inspiring, Motivating and Leading Effective Teams

24 & 31 May 2024

11:15 AM to 3:00 PM EST

Next intake: 24 & 31 May 2024 | 11:15 AM to 3:00 PM EST


As a manager, you knew what needed to be done, you taught others how it’s done, and you evaluated their performance. The predominant approach was command and control, aiming to direct and develop employees for a solid grasp of the business and the
ability to replicate past successes.

Today, however, the landscape has changed significantly. Rapid, constant, and disruptive changes are now the standard, making past successes an unreliable guide for the future. Managers in the 21st century acknowledge they don’t have all the definitive answers. To address this new reality, companies are transitioning away from traditional command-and-control practices toward a model where
managers offer enhanced support and guidance, steering away from rigid instructions. Employees are encouraged to adapt to ever-changing environments, fostering renewed energy, innovation, and commitment.

The role of the manager, in short, is becoming that of a coach. This enhanced communication training ensures clarity and improves employee performance. Focus on team development optimizes productivity. Commitment to performance management purpose, while emphasis on continuous improvement addresses long-term talent retention. In essence, this training empowers managers to address specific improvement areas, creating a more efficient and harmonious work environment.

Course Inclusions

  1. Create a toolkit with powerful communication strategies, including active listening and impactful questioning, to elevate team coaching.
  2. Master timely and specific feedback and explore motivational strategies for peak performance.
  3. Hone your communication skills for clear expectations and feedback, ensuring alignment and motivation within your team.

Who Should Attend?

This program will benefit leaders heading cross-functional teams from across all levels of government.
Team Leaders
Project Managers

Learning Outcomes

Understanding of setting realistic, achievable goals and crafting action plans that guide your team to success.
Learn how to provide feedback that is both timely and specific and discover motivational strategies that inspire peak performance
Apply proven leadership principles to nurture a supportive and productive work culture.

Online Training

Strategic Coaching Skills for Managers

Session details

  1. Evolution to Coaching Model: Managers are shifting from command-and-control to a coaching approach, acknowledging the need for enhanced support and guidance in the face of rapid changes.
  2. Adapting to Uncertainty: In the 21st century, managers recognize the unreliability of past successes as guides for the future. Employees are encouraged to adapt to dynamic environments, fostering innovation and commitment.
  3. Communication Training for Performance: The shift to coaching involves communication training for clarity, improved employee performance, and optimized productivity. Emphasis on performance management and continuous improvement aims for a more efficient work environment.
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

Day 1 focuses on coaching fundamentals, including the importance of coaching, creating a coaching culture, and understanding conscious leadership. Participants learn practical coaching tools, and skills for culture building, and engage in interactive activities. After a break, Day 1 continues with Module 2, exploring difficult conversations, common traps, and strategies to navigate them effectively.

Day 2 begins with Module 3, delving into goal setting, prioritization, and delivering feedback. Attendees explore markers of effective goals, cascading goals in teams, and practical activities with real goals. After a break, Module 3 continues with outcomes, exploring how to achieve desired results and engaging in outcome worksheets and discussions. The course concludes with Module 4, covering time management, feedback, and performance discussions, including an emphasis on executing priorities, delivering feedback, and practicing these skills in pairs.

Coaching in Organizations
• Why coaching is important in organizations
• What is coaching and a coaching culture
• Who are Conscious Leaders: coaching ourselves before we coach others
• Reflection exercise

Coaching Tools and Skills
• Coaching tools (7 essential questions, 3 levels of listening, 3P model)
• Coaching skills for culture building (whole person, creating safety, failure)
• Interactive practice activity

Traps that Make a Conversation Difficult
• Group reflection and integration
• Introduction to difficult conversations – common “traps” that make a conversation difficult
• Start with presence
• “Drama Class” activity

Feedback and Motivation
• Integration – “Drama Class” presentations and shares
• Techniques for managing difficult conversations
• Tools for constructive feedback and motivation

Reflections and Takeaways
• Worksheet for preparing to engage in a difficult conversation
• Tying it all together: shares and takeaways
• Q&A

Effective Goals
• Markers of effective goals
• How goals can be cascaded in teams and organizations
• Activity with real goals

• Taking it deeper – how to achieve desired outcomes
• Outcome worksheet and shares

Feedback and Performance Discussion
• Executing on priorities – Time Management Matrix
• Whiteboard activity and discussion
• Delivering feedback on the performance discussion
• Tie-in with coaching and difficult conversation skills
• Practice in pairs and shares

Meet Your Facilitator

Nathalie Weister

Leadership Coach and Human Resources Executive

Nathalie Weister, a certified bilingual Leadership Coach and HR Executive with over 13 years of experience has a passion for fostering creativity and purpose in her clients. Formerly with Fox Networks and Hilton, she played pivotal roles in HR and Leadership Development. Recently, as the Head of HR for iX at TelevisaUnivision, she led organizational design for the world’s largest Spanish-language streaming business. Nathalie, a Certified Professional Co-Active Coach (CPCC) and Associate Certified Coach (ACC) by ICF, holds a degree in Business Administration and is a certified Global Professional in Human Resources (GPHR). Now, she pursues her passion full-time with her business, EPM Studio, based in Miami, Florida.


Register Today

Join this training for professionals working within the Public Sector

Pay for individual courses

Early Bird 1

Ends 15 Mar


per person + tax $400 saving


Early Bird 2

Ends 19 Apr


per person + tax $200 saving




per person + tax

Use training credits


Pay today using:

1 credit

Get credit by subscribing to Premium. See more

Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

Subscription options

Achieve great value with our customised subscription plans.

Become a member today and upgrade to Premium to access training credits and much more...



Unlock public content, complimentary events, training courses and vital Insights

$0 per year Join Now

Exclusive Basic Member Benefits:

  • Access benchmark case studies and deep dive white papers and reports
  • Connect & collaborate with public sector peers
  • Discover and explore solutions tailored for government in Marketplace
Limited Time Introductory Offer


Enhance your learning experience with our Premium Services

$A 2895 + GST for 12 months Get Started

Includes all Basic Member Benefits, plus:

  • Masterclasses: Complimentary signup for ANY available Masterclasses in your region, including exclusive masterclass content
  • 4 training credits* which can be used to cover up to 4 courses
  • Access to 'private çommunity of practice' groups for your masterclass or courses


Team up to take your learning to the next level

Get a Quote

Includes all Basic and Premium Member Benefits, plus:

  • Dedicated account manager
  • Tailor-made training programs with flexible training credits which can be shared across your team across many courses.
  • Access to 'private çommunity of practice' for team members who have signed up for specific masterclasses or courses

* Most full-day Public Sector Network courses (which may be split over two days) will require one credit. Most two day courses (which may be split over multiple days) will require two credits. Check the details for individual courses

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

Enquire here for more information

Can't see what you need?

Download our training catalogue to review all available topics

Download full catalogue

Get in Touch

Empowering the public sector with meaningful actionable advice to help solve the problems worth solving. If you would like to do an in-house course, please get in touch.

Request the training catalogue

To receive a PDF copy of the Public Sector Academy training catalogue, please submit the details below:

By submitting your email address, you are consenting to Public Sector Network potentially reaching out to you about the academy offering.

Achieve great value with our customised subscription plans