Removing Barriers: Improving Digital Accessibility in the Public Sector

Thursday, 7 & 14 December 2023 | 10:00 AM – 2:30 PM AEDT | Online

Training Overview

Creating and Curating Inclusive Digital Spaces and Content

Access to digital services is not a luxury – it is a requirement for full participation in contemporary social, economic, and civic life. Therefore, your online and digital content must be inclusive of all your users. From people with disabilities to those with differing literacy levels, your web-based content needs to be accessible to all.

This is where the WCAG guidelines come in, providing a benchmark and roadmap for your journey to greater accessibility. Attend this course to discover the principles and practices of creating accessible content that meets the four principles of WCAG 2.1: perceivable, operable, understandable, and robust. Our training covers guidelines, content design, and human-centred design principles. It will provide you with hands-on practice to ensure you master the techniques for creating accessible text, multimedia, tables, forms, and more. Our expert trainer will guide you through best practices for creating accessible PDFs and e-books, testing and evaluating WCAG 2.1 compliance, and implementing these practices in public sector agencies.

Developed for content creators, curators, and designers, this course will equip you with the knowledge and skills needed to create and curate compliant, inclusive content for all users, including those with disabilities.

Who Should Attend

This course is designed for designers, specialists, editors, and officers, in charge of transforming all three levels of government, including:

Web, Content, CX, UI and Experience

Digital and Online Marketing

Digital Communications and Accessibility

Learning Outcomes

Understand the importance of accessibility of web and online services

Unpack WCAG 2.1 AA and WCAG 2.1 AAA principles and compliance, and think creatively about content design for accessibility

Develop empathy for people with disabilities and promote inclusivity

Increase engagement, satisfaction, and participation for all user

Meet Your Facilitator

Mauricio Perez
Human Centred Design Strategist
Good HCD

Mauricio Perez is a Human Centred Design (HCD) strategist in Sydney, Australia. He specialises in Service Design, User Experience (UX) and Customer experience (CX). He is focused on making products and services better for your users, customers, citizens and even staff by placing their needs at the centre of the design process.

He works to find the right problem through research, analysis and synthesis before finding the right solutions through design, testing and iteration. He works across government, financial, health and communication sectors. He has a passion for inclusive, environmental and ethical design practices.

Key Sessions

Day 1: Module 1Day 1: Module 2Day 2: Module 3Day 2: Module 4

WCAG 2.0 AA, WCAG 2.1 AA, and Accessibility

  • Unpacking the Guidelines and What it Mean for Accessibility
    • An overview of WCAG 2.0 AA and WCAG 2.1 AA
    • Key terms and definitions
    • Unpacking the key differences between WCAG 2.0 AA and WCAG 2.1 AA
    • Evaluating how they effect the user experience
  • Disability and Web Accessibility in Government Agencies
    • Exploring the different types of disability
    • How this impacts the online and
    • Uncovering the specific accessibility challenges
    • Common accessibility challenges of government websites

Your Users and Their Web Accessibility Challenges

  • Understanding Culturally and Linguistically Diverse Users and Users with Differing Literacy Levels
    • How web accessibility can exclude users from CALD backgrounds
    • Exploring how WCAG guidelines can help you develop inclusive content
    • Things to consider when developing online content for users with varying literacy levels
  • Understanding Your Users
    • User insights and analytics
    • Evaluating user research and feedback
    • Identifying your different user groups
    • Uncovering their needs and preferences

Designing for Inclusion

  • Personas and Problems
    • Persona creation
    • What are the questions that you need to ask
    • Framing the right problem
    • How Human-Centred Design can help
  • Structure and Tone
    • • How do people read
    • • The power of plain English
    • • Testing and feedback
    • • Assessing different formats

Exploring Temporary Disabilities, Neurodivergence, and Assistive Technology

  • Temporary Disabilities and Neurodivergence
    • Learn about temporary disabilities and how they effect the online user experience
    • Contextual disabilities
    • Designing for neurodivergence
  • Understanding Your Users
    • Exploring assistive technologies and accommodations
    • How do they enable accessibility
    • Testing to ensure digital content is compatible and functional


Final Price


per person + GST

Customised in-house options available for teams

Interested in any of our online trainings?

You can also choose to have them delivered in house. We will work closely with our inspiring session facilitators to tailor the content around the key development areas your team are prioritising, shape the learning outcomes around your core departmental challenges and make the most of your L&D and upskilling budget.

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