Overview
McKinsey & Company reports a substantial 70% failure rate in digital transformations, often stemming from poorly defined and communicated technology project goals, leading to employee resistance, departmental misalignment, and conflicting interests. Change management, a decisive factor in modernisation initiatives, is sometimes overlooked but holds significant influence. This online training, tailored for public sector IT leaders, focuses on strategic planning and communication skills to overcome common challenges, investigate recurring project failure points, and effectively engage with stakeholders, ensuring successful transformation.
Who Should Attend?
This course is designed for Directors, Assistant Directors, Managers, Project Managers, Leads in charge of transforming all three levels of government including:
ICT, IT, Technology, Technology Operations
Change Management and Business Transformation
Innovation and Digital Transformation
Learning Outcomes
By the end of this course, you will be able to:
Understand the principles of change management
The role of change management in driving technology innovation
Communicating goals and engaging with stakeholders
Pre-empting and addressing resistance
Online Training
Change Management for Digital Transformation
Session details
- Develop change management skills
- Address resistance effectively
- Explore change management frameworks, methodologies, and progress evaluation
No previous experience necessary
Key Sessions
The Dynamics of Change
- Drivers of change
- The stages of change management
- An overview of the challenges, resistance and risk
The Role of Change Management in Innovation
- Identifying, planning and implementing new technology
- Managing the impact of change on people, processes and technology
- Creating a culture of change
Building an insight into Frameworks and Methodology
- Exploring different change management frameworks and methodologies
- How they relate to managing and monitoring change
- Key factors to consider
Crafting a Strategy: Adopting a structured approach to change
- Identify objectives, scope, and stakeholders
- How to assess risks and impacts of the change
- The resources and capabilities needed to implement the change successfully
Unlocking Resistance
- Uncovering the main reasons for resistance to change
- Identifying areas of potential resistance
- Addressing resistance through effective communication, engagement, and support
Enabling Adoption among Internal Stakeholders and External Stakeholders
- Identifying and analysing stakeholders
- Building support for the change
- Potential issues and risks
Monitoring and Analysing Progress
- Tracking and evaluating progress
- Defining metrics and KPIs
- Allowing for adjustments
Planning for Continuous Improvement
- Reviewing progress
- Identifying areas for improvement
- Next steps
Meet Your Facilitator
MUSTAFA GHULAM
Transformation and Process Specialist
Mustafa boasts 23 years of experience in diverse industries across five countries, uniquely spanning all three tiers of public service. As a dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, he is fervently dedicated to driving system and process improvements for enhanced employee and customer experiences. Mustafa is a respected conference speaker, contributing case studies and panel discussions to over 10 national and international conferences. A proud father of three energetic children, he enjoys spending leisure time with his family, particularly indulging in travel and exploring diverse cuisines.
Register Today
Join this training for professionals working within the Public Sector
For group or payment enquiries or custom training solutions, please contact [email protected]
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