Online Training

Change Management for Digital Transformation

Optimise Adoption, Address Resistance and Drive Innovation

16 & 23 April 2024

10:00am - 2:30pm AEST

Next intake: 16 & 23 April 2024 | 10:00am - 2:30pm AEST


McKinsey & Company reports a substantial 70% failure rate in digital transformations, often stemming from poorly defined and communicated technology project goals, leading to employee resistance, departmental misalignment, and conflicting interests. Change management, a decisive factor in modernisation initiatives, is sometimes overlooked but holds significant influence. This online training, tailored for public sector IT leaders, focuses on strategic planning and communication skills to overcome common challenges, investigate recurring project failure points, and effectively engage with stakeholders, ensuring successful transformation.

Who Should Attend?

This course is designed for Directors, Assistant Directors, Managers, Project Managers, Leads in charge of transforming all three levels of government including:
ICT, IT, Technology, Technology Operations
Change Management and Business Transformation
Innovation and Digital Transformation

Learning Outcomes

Understand the principles of change management 
The role of change management in driving technology innovation 
Communicating goals and engaging with stakeholders 
Pre-empting and addressing resistance

Online Training

Change Management for Digital Transformation

Session details

  • Develop change management skills
  • Address resistance effectively
  • Explore change management frameworks, methodologies, and progress evaluation
View course modules

Level: Fundamentals

No previous experience necessary


Get this course using credits with a Premium subscription. Learn more

This course requires 1 credit.

Key Sessions

The Dynamics of Change 

  • Drivers of change 
  • The stages of change management 
  • An overview of the challenges, resistance and risk 

The Role of Change Management in Innovation 

  • Identifying, planning and implementing new technology 
  • Managing the impact of change on people, processes and technology 
  • Creating a culture of change 


Building an insight into Frameworks and Methodology 

  • Exploring different change management frameworks and methodologies 
  • How they relate to managing and monitoring change  
  • Key factors to consider  

Crafting a Strategy:  Adopting a structured approach to change  

  • Identify objectives, scope, and stakeholders 
  • How to assess risks and impacts of the change 
  •  The resources and capabilities needed to implement the change successfully 

Unlocking Resistance 

  • Uncovering the main reasons for resistance to change 
  • Identifying areas of potential resistance 
  • Addressing resistance through effective communication, engagement, and support

Enabling Adoption among Internal Stakeholders and External Stakeholders 

  • Identifying and analysing stakeholders 
  • Building support for the change 
  • Potential issues and risks 

Monitoring and Analysing Progress 

  • Tracking and evaluating progress 
  • Defining metrics and KPIs 
  • Allowing for adjustments 

Planning for Continuous Improvement 

  • Reviewing progress 
  • Identifying areas for improvement 
  • Next steps 

Meet Your Facilitator


Transformation and Process Specialist

Mustafa boasts 23 years of experience in diverse industries across five countries, uniquely spanning all three tiers of public service. As a dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, he is fervently dedicated to driving system and process improvements for enhanced employee and customer experiences. Mustafa is a respected conference speaker, contributing case studies and panel discussions to over 10 national and international conferences. A proud father of three energetic children, he enjoys spending leisure time with his family, particularly indulging in travel and exploring diverse cuisines.

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Join this training for professionals working within the Public Sector

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Ends 8 Mar

$A 995

per person + tax 16% saving



Ends 15 Apr

$A 1195

per person + tax

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Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]

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