Online Training
Change Management for Digital Transformation
Optimise Adoption, Address Resistance and Drive Innovation
16 & 23 April 2024
10:00am - 2:30pm AEST
Next intake: 16 & 23 April 2024 | 10:00am - 2:30pm AEST
Overview
McKinsey & Company reports a substantial 70% failure rate in digital transformations, often stemming from poorly defined and communicated technology project goals, leading to employee resistance, departmental misalignment, and conflicting interests. Change management, a decisive factor in modernisation initiatives, is sometimes overlooked but holds significant influence. This online training, tailored for public sector IT leaders, focuses on strategic planning and communication skills to overcome common challenges, investigate recurring project failure points, and effectively engage with stakeholders, ensuring successful transformation.
Who Should Attend?
This course is designed for Directors, Assistant Directors, Managers, Project Managers, Leads in charge of transforming all three levels of government including:Learning Outcomes
Online Training
Change Management for Digital Transformation
Session details
- Develop change management skills
- Address resistance effectively
- Explore change management frameworks, methodologies, and progress evaluation
Level: Fundamentals
No previous experience necessary
Get this course using subscription credits. Learn more
This course requires 1 credit.
Key Sessions
The Dynamics of Change
- Drivers of change
- The stages of change management
- An overview of the challenges, resistance and risk
The Role of Change Management in Innovation
- Identifying, planning and implementing new technology
- Managing the impact of change on people, processes and technology
- Creating a culture of change
Building an insight into Frameworks and Methodology
- Exploring different change management frameworks and methodologies
- How they relate to managing and monitoring change
- Key factors to consider
Crafting a Strategy: Adopting a structured approach to change
- Identify objectives, scope, and stakeholders
- How to assess risks and impacts of the change
- The resources and capabilities needed to implement the change successfully
Unlocking Resistance
- Uncovering the main reasons for resistance to change
- Identifying areas of potential resistance
- Addressing resistance through effective communication, engagement, and support
Enabling Adoption among Internal Stakeholders and External Stakeholders
- Identifying and analysing stakeholders
- Building support for the change
- Potential issues and risks
Monitoring and Analysing Progress
- Tracking and evaluating progress
- Defining metrics and KPIs
- Allowing for adjustments
Planning for Continuous Improvement
- Reviewing progress
- Identifying areas for improvement
- Next steps
Meet Your Facilitator
MUSTAFA GHULAM
Transformation and Process Specialist
Mustafa boasts 23 years of experience in diverse industries across five countries, uniquely spanning all three tiers of public service. As a dual-certified change manager, certified project manager, and Lean Six Sigma Master Black Belt from Cardiff University, he is fervently dedicated to driving system and process improvements for enhanced employee and customer experiences. Mustafa is a respected conference speaker, contributing case studies and panel discussions to over 10 national and international conferences. A proud father of three energetic children, he enjoys spending leisure time with his family, particularly indulging in travel and exploring diverse cuisines.
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Join this training for professionals working within the Public Sector
Use training credits
Additional discounts are available for group registrations of 10 or more. For group or payment enquiries or custom training solutions, please contact [email protected]
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Starter
10%
discount off course prices
Purchase at least 3 training credits*
Requires commitment to promote Public Sector Network courses internally
- Access to private discussion groups to connect & collaborate with training peers
- Connect & collaborate within public sector communities
- Membership enables access to exclusive case studies, whitepapers & reports
Bronze
15%
discount off course prices
Purchase 5-10 training credits*
- Dedicated account manager
- Access to private discussion groups to connect & collaborate with training peers
- Connect & collaborate within public sector communities
- Membership enables access to exclusive case studies, whitepapers & reports
Silver
20%
discount off course prices
Purchase 16-30 training credits*
- Dedicated account manager
- Access to private discussion groups to connect & collaborate with training peers
- Connect & collaborate within public sector communities
- Membership enables access to exclusive case studies, whitepapers & reports
Gold
25%
discount off course prices
Purchase 31-50 training credits*
- Dedicated account manager
- Access to private discussion groups to connect & collaborate with training peers
- Connect & collaborate within public sector communities
- Membership enables access to exclusive case studies, whitepapers & reports
Enterprise
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to be discussed
Tailor-made training programs with flexible training credits shareable amongst your team across many courses
- Learning & development consultant
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- Premium report
- Access to private discussion groups to connect & collaborate with training peers
- Connect & collaborate within public sector communities
- Membership enables access to exclusive case studies, whitepapers & reports
* Most full-day Public Sector Network courses (which may be split over two days) will require one credit, which is valued at approximately $US595 or $A795, plus tax
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