Number 41 Media

Number 41 is a digital consultancy that helps governments design and deliver connected, citizen-centered digital services. Our work bridges the gap between service design and technology, enabling ministries and public sector organizations to modernize how they operate and deliver more seamless, efficient experiences for the people they serve.

We specialize in service design, UX design, and software delivery—bringing these disciplines together to connect siloed systems, simplify complex processes, and ensure that every digital service is grounded in real user needs. Our approach begins with understanding the full service ecosystem—how people, policies, and technologies interact—and applying design thinking to reveal opportunities for improvement. We then translate those insights into practical, scalable solutions that enhance process efficiency, data flow, and citizen experience.

Our teams work closely with clients through discovery, design, and delivery, using co-design and iterative testing to ensure each solution reflects operational realities and aligns with government priorities. We apply proven frameworks such as service blueprinting, journey mapping, and agile delivery to create a shared understanding of how services function across channels and ministries. The result is not just better digital tools, but better-connected public services.

Number 41’s work spans ministry programs, crown agencies, and regulatory bodies across Canada. From modernizing case management and compliance systems to redesigning citizen-facing portals and streamlining back-office processes, we help organizations deliver results that are measurable and sustainable. Our designs meet WCAG accessibility standards and reflect our commitment to inclusion and usability.