Lida Solutions

ITSM & ESM Experts. We specialise in designing, implementing, and optimising IT Service Management (ITSM) & Enterprise Service Management (ESM) solutions that drive measurable impact across your organisation. We are highly skilled in the major tools like Freshservice, ServiceNow, Alemba, BMC Helix & JiraSM, helping you get the most out of your investment.

Smarter Services. We provide you with pathways to smarter services. We believe a service is truly smart when it is delivered via an efficient, reliable and repeatable process, backed by a robust workflow, and automated wherever possible. We are experts in Service Management for IT as well as the broader enterprise.

Optimised Processes. We will review your existing IT & business processes and help you take concrete steps to make them more mature and get them running efficiently. We will also help you design brand new processes which are fit for purpose and maximize gains in cost, quality and speed of delivery.

Robust Workflows. We will build robust and intelligent workflows to ensure your optimised processes are executed the right way every time, no matter who (or what) is doing the work. We will work with your existing service management platform or help you select and implement a new one that is perfect for your needs. 

Powerful Automations. We will use the right tools and technologies to replace your high volume, time-consuming and complex manual tasks with automated actions, freeing your team up to focus on better things. We integrate with tools and technologies like Active Directory, Azure, SAP and many third-party apps.