CentrePal

CentrePal is the first Microsoft ISV partner globally to achieve Microsoft's Unify contact centre certification - enabling organisations to deliver AI-powered customer engagement natively within Microsoft Teams and the wider Microsoft ecosystem. Headquartered in Melbourne, CentrePal delivers a Microsoft-certified, Teams-native Customer Engagement Platform that unifies voice, email, chat, knowledge, analytics, automation and AI into a single experience.

Built on Azure Communication Services and Teams Phone, the platform runs AI at the core of every customer interaction, rather than layering it on through SIP trunks or third-party connectors. CentrePal operates on Microsoft Azure with Australian data residency, keeping customer and citizen data onshore.

The platform helps organisations maximise the value of their existing Microsoft investments by extending Teams beyond collaboration into a hub for customer service, employee engagement and operational workflows. Capabilities including AI-powered Agent Assist, conversation intelligence, workflow automation, knowledge management and Outcome Intelligence help organisations improve service delivery, increase staff productivity, and gain deeper visibility into customer interactions and outcomes.

CentrePal supports government, education and healthcare organisations, alongside enterprise customers, across Australia and New Zealand - helping them operationalise AI within a certified, locally-hosted platform, and turn knowledge into action, automation and measurable service outcomes.