Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel platform including comprehensive contact center capabilities, an advanced AI suite (including real-time transcription, agent assist, and interaction analytics), and workforce management (WFM). It also delivers advanced 311 capabilities that integrate into all of the major CRM and ITSM platforms.

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across more than 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice — whether in the cloud, on-premises, or in private cloud environments.