Acacia IT & Business Services

Acacia IT & Business Services is a Canberra‑based consultancy specialising in AI Risk & Adoption, Emerging Technology Governance, and Secure ICT Delivery for APS and other regulated sectors.

Core Service Offerings

AI Solution Risk Assessments & Treatment Plans

Structured evaluation of AI‑enabled solutions against organisational, operational, and compliance risks. Includes business‑context, regulatory, Ethical AI, and technical risk assessments, with structured mapping of risks and treatments to human interaction points, data flows, model behaviour, and coded/configured orchestration, performance, safety, and observability components.

AI Adoption & Change Management Services

Structured adoption uplift through end‑to‑end stakeholder engagement and benefits‑realisation activities designed to address the persistent adoption and benefits‑realisation issues, blockers, and points of resistance organisations are experiencing at the team and organisational levels when implementing AI-enabled systems and processes.

Business Process Improvement (BPI) & Business Process Re‑engineering (BPR)

Delivered as part of discovery and business case development, or embedded within change management and product readiness. Ensures clear requirements, well‑defined scope, business‑aligned designs, articulated benefits, strong end‑user engagement, and AI‑enabled business processes that deliver measurable operational and organisational uplift.

ICT Delivery & Project Management Services

Senior‑level delivery assurance across AI and ICT projects and products. Provides structured governance, risk management, and independent assurance aligned with APS governance and PGPA accountability requirements, backed by over a decade of experience delivering complex, high‑value ICT solutions using traditional, agile, and hybrid delivery methods in high‑compliance environments.