On Demand: Powered by Personalisation Webinar

Digital inequality is a major issue in Australia, and without dedicated efforts to make digital services accessible and inclusive, citizens will be left behind. 

Some major problems outlined by the report include a lack of mobile applications (4 million Australians access the internet solely on a mobile device), the low percentage (25%) of government websites that have digital form/signature options, and the even lower (4%) of government websites that offer content in multiple languages.

Considering that most critical services are now being delivered online, Government must address these deficits to ensure that all communities are able to access and engage with government services.

Watch the Powered by Personalisation Webinar On Demand to explore research findings, recommendations, and expert opinions from both public and private sector experts regarding digital access and inclusion. 

Some key findings and topics for discussion include:

1. Assessing how COVID-19 has disrupted students in low-income family households
2. Strategising how government can better include the 4 million Australians who are mobile-only users 
3. Growing digital inclusion for older Australians to decrease the risks of social isolation 
4. Driving digital inclusion for Indigenous Australians to help ‘close the gap

Insights from:

1. Callie Barrett, Director, Innovation and Engagement, Digital and Service Design, Australian Department of Health
2. Clara Lubbers, Director, Digital and Service Design, Australian Department of Health
3. John Mackenney, Principle Digital Strategist, Adobe
4. Andrew Kirkpatrick, Director of Accessibility, Adobe