Inclusion and Accessibility for Better Citizen Experience
"Be curious, not judgemental." Embracing Diversity, Equity, and Inclusion (DEI) is vital for a progressive government agenda. By cultivating a diverse government workforce, we ensure accessibility and inclusivity in government services that authentically reflect and address the needs of diverse constituents. Sharon H. Pratchler, Ombudsman and Public Interest Disclosure Commissioner discusses the importance of building diverse teams for empathetic government services that are accessible across multiple service pathways for maximum inclusivity.
Recommendations
From Gov 2.0 to Gov 3.0: Lessons from FGI Live Roundtables
WHITEPAPERS & REPORTS
7 Oct 2025
Trust Beyond Borders: Building Resilient and Transparent Supply Chains
INDUSTRY TRENDS
2 Dec 2025
How Australia builds by design
INDUSTRY TRENDS
20 Oct 2025
The Government Rubik’s Cube
INDUSTRY TRENDS
20 Oct 2025
Building Cyber Resilience: A survival guide for security teams
INDUSTRY TRENDS
18 Sep 2025


