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Digital Services and Customer Experience

Inclusion and Accessibility for Better Citizen Experience

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"Be curious, not judgemental." Embracing Diversity, Equity, and Inclusion (DEI) is vital for a progressive government agenda. By cultivating a diverse government workforce, we ensure accessibility and inclusivity in government services that authentically reflect and address the needs of diverse constituents. Sharon H. Pratchler, Ombudsman and Public Interest Disclosure Commissioner discusses the importance of building diverse teams for empathetic government services that are accessible across multiple service pathways for maximum inclusivity. 

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