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Digital Services and Customer Experience

Building Digital Government Talent Pipelines

The worldwide calls for the modernization and digital transformation of the public service not only persist, but grow. In response, many governments are gradually changing their culture, adopting new processes, and creating specialized units all in an effort to embrace digital. These endeavours have been examined in detail by the other case studies in this series; the nature of public sector digital work, the challenges and opportunities of digital transformation, and key lessons learned from the successes and failures in advancing digital government. This case study complements that research while focusing on the recruitment and retention of digital talent in …
Building Digital Government Talent Pipelines
Canada 13 Sep 2023
Case Studies
Members-only
Save Madeson Darcy Author avatar
Cyber Security and Risk Management

Strengthening Cybersecurity in an Ever-Changing Landscape in New Zealand

The evolving cyber threat landscape poses risks not only to sensitive government information but also to the delivery of essential public services.
Strengthening Cybersecurity in an Ever-Changing Landscape in New Zealand
New Zealand 11 Sep 2023
Industry Trends
Members-only
Save Jane Murugan Author avatar
Digital Services and Customer Experience

Collaborating for an Innovative Victorian Future

Innovate VIC
For those who work in government and particularly in areas related to innovation, the digital space, policy or operations, there are many lessons to learn from the pandemic and many new things to implement as the state emerges from the worst of the pandemic. Read on to learn how five departments innovated through collaboration.
Collaborating for an Innovative Victorian Future
Australia 11 Sep 2023
Whitepapers & Reports
Members-only
Save Heather Dailey Author avatar
Data, Analytics and AI

Public Sector Data Democratisation: Empowering People, Collaboration and Innovation

Data & Analytics Roadshow
In our ever-evolving world, there's a growing drive to enhance data accessibility, availability, and visibility. This trend, often dubbed 'data democratisation,' encompasses various interpretations, but its core principle remains constant. To thrive and demonstrate commitment in our modern landscape, sharing data – even in a limited capacity – and fostering collaborative efforts are essential. This trend isn't a one-off; it's set to continue expanding and shaping the future. Consequently, there's a pressing need for individuals to become data literate and receptive to the intricacies of data capture, storage, analysis, and sharing. The Public Sector Data Democratisation: Empowering People, Collaboration and …
Public Sector Data Democratisation: Empowering People, Collaboration and Innovation
Australia 8 Sep 2023
Whitepapers & Reports
Members-only
Save Nouha Elmasri Author avatar
Digital Services and Customer Experience

The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around

Innovate VIC
In this Government Keynote session, we hear insights from Craig Barlow, Director of Innovation, Worksafe Victoria, on the differences between customers and citizens and the choice citizens lack in comparison to customers - citizen organisations are more about improving citizens' lives than the profit businesses focus on - the government needs to genuinely work out what citizens want.
The Outside-In Approach - Letting Citizens Shape Our Thinking, Not the Other Way Around
Australia 29 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Workforce, Skills and Capability

Strategic Workforce Planning and Staff Attraction & Retention Challenges

Innovate VIC
In this Government Keynote session, we hear insights from Nick Field, Director, Organisational Performance, Essential Services Commission on strategic workforce planning and how to attract and retain staff in government.
Strategic Workforce Planning and Staff Attraction & Retention Challenges
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

How Are We Ranking in Service as a State

Innovate VIC
In this Panel Discussion, our Government leaders discuss how to meet citizens' needs with services designed around their lives, infrastructure upgrades that need to be prioritised, how technology and data inform a new approach to digital inclusivity and what each department is doing to ensure a highly skilled workforce. Hear insights from Andrew Larkin, Noeleen Carey, and Michelle Batsas.
How Are We Ranking in Service as a State
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar
Digital Services and Customer Experience

Service Experience & Transformation Journey

Innovate VIC
In this Government Keynote session, we hear insights from Jacquie Harrop, Assistant Director People & Innovation, Magistrates' Court of Victoria on how her department has enhanced their service delivery with a new online hearing channel, a new online service center, a new knowledge management system and the role out of a new case management system.
Service Experience & Transformation Journey
Australia 28 Aug 2023
On Demand
Members-only
Save Heather Dailey Author avatar

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