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Process Automation for Licensing, Permitting, and Planning

For many solutions, more IT staff time and investment go into making the system work and upgrading than is saved by deploying themmeaning staff is not focused on their core duties of innovating, improving services or enabling and educating customers. Our Application as a Service approach gives staff back the time spent on deployment, upgrades, and management.
Process Automation for Licensing, Permitting, and Planning
Canada 23 Apr 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Post Event Report - Public Sector Innovation Show 2020 - Ottawa

Post Event Report – Public Sector Innovation Show 2020 – Ottawa
Post Event Report - Public Sector Innovation Show 2020 - Ottawa
Canada 26 Mar 2020
Whitepapers & Reports
Public
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Championing Your Leadership Potential

Championing Your Leadership Potential Darlene Bouwsema, Deputy Minister, Children’s Services, Government of Alberta • Everyday leadership – finding these moments and taking or making opportunities to lead • Aligning your leadership style with your strength…
Championing Your Leadership Potential
Canada 17 Mar 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO

I started my career as an electronic and telecommunications engineer working for Telstra. In 2003 I joined the ATO as an IT project Manager, where I spent my early years in the public service working on our client facing portals. As I moved into higher leadership positions within IT in the ATO, I have been fortunate to lead the delivery of some of the most iconic, contemporary and transformative client experience digital projects in the ATO. These have included: A new digital platform and software services for Australia’s 60,000+ Tax and BAS Agents; A major client experience transformation of ato.gov.au …
Interview: Damien Hobbin, Assistant Commissioner - Enterprise Solutions and Technology, ATO
Australia 11 Mar 2020
Interviews
Public
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Digital Services and Customer Experience

ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada

Explore IP – Canada’s Intellectual Property Marketplace – Innovation Canada Public Sector Innovation Show – Ottawa, February 25, 2020
ExploreIP - Canada’s Intellectual Property Marketplace - Innovation Canada
Canada 7 Mar 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

Experience Management in Government: Instilling Trust Through Transparency in Public Services

SAP commissioned a recent discussion in partnership with the SAP Institute for Digital Government and the Public Sector Network to explore the opportunities, uncover the challenges, and provide best practice recommendations on taking the next steps to instil “trust through transparency”. We encourage you to explore the key insights and download the report. With private enterprises spearheading the latest developments in online communication and services, governments must remain attuned to people’s changing expectations as both users and citizens. SAP believes technology can be used to create a culture of transparency.
Experience Management in Government: Instilling Trust Through Transparency in Public Services
Australia 18 Feb 2020
Whitepapers & Reports
Public
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Digital Services and Customer Experience

OECD Work on Environment

The following are just a few of the environmental issues the OECD covers in 2019 and 2020 to reveal both the consequences of inaction and the solutions for the future using Environmental performance reviews, information, data and indicators: Climate change, biodiversity and ecosystems, the ocean, water, nitrogen management environmental policies and outcomes, green growth, green mobility and transport, chemical safety and waste.
OECD Work on Environment
United Kingdom 17 Feb 2020
Whitepapers & Reports
Public
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Workforce, Skills and Capability

Interview: Emma Stace, Chief Digital Officer, Department for Education (UK)

Emma has been leading digital in government for over five years. She began her journey in government at the Government Digital Service, moving to the Department for Business, Energy and Industrial Strategy in 2015. In 2017, she started working at the Department for Education as Director of Transformation and Digital and Chief Digital Officer. She is a leader of cultural change and service delivery and has worked all over the world and in both the public and private sectors.
Interview: Emma Stace, Chief Digital Officer, Department for Education (UK)
Australia 12 Feb 2020
Interviews
Public
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