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Digital Services and Customer Experience
The future of government communications in the digital age
‘In those important moments when Australians reach out for government services they rightly expect a simple and seamless interaction. Services Australia will be outcomes focused and will put in place the right structure needed to deliver that experience. ‘Whether Australians are accessing government services digitally, in person or over the phone, in the future I want Services Australia to deliver a similar experience to what Australians are used to when dealing with everyday services, such as banking and shopping".* Where previously external messaging had to be approved at the highest level and speaking to journalists was an issue for the …
Revolutionizing Teamwork in the Public Sector
Keynote: Revolutionizing Teamwork in the Public Sector Simon Gascon, Director, IT Research, Innovation, Information and Technology Branch, Employment and Social Development Canada
Workforce, Skills and Capability
The ‘How to’ of workforce transformation to drive productive remote work and business continuity
Michael Olney, Director – Office of Strategy, Digital Workplace Transformation – Americas, VMware
Workforce, Skills and Capability
Fast-Forwarding to a Remote Workplace
Keynote Case Study: Fast-Forwarding to a Remote Workplace • Adapting traditional business methods to embrace flexibility and remote workspace • Understanding the challenges, benefits and best practices that maximize the effectiveness of remote and mobile w…
Workforce, Skills and Capability
Fast Forward to a Remote Workplace
Dana Clarke, Manager, Innovation & Continuous Improvement, City of Barrie
Cyber Security and Risk Management
Shining a Light on Real-World, Practical Cyber Security Strategies and Technology Implementations for Prevention, Detection and Response
Keynote Case Study: Shining a Light on Real-World, Practical Cyber Security Strategies and Technology Implementations for Prevention, Detection and Response Sandy Fadale, Senior Cyber Security Analyst, Office of the Chief I…
GovTech Review - Q1 2020
GovTech Review provides public-sector ICT professionals with topical news, in-depth articles, interviews, case studies and thought leadership on subjects of current vital interest from security to cloud, networking to blockchain, mobility to smart cities and more.
Access to City Services During the COVID-19 Pandemic
As we all worked to flatten the curve, we also need to think about how to keep life and business as normal as possible while social distancing. While in-person services may be forced to stop, citizens needs dont. To maintain as much normality as possible, cities must find alternative ways to communicate and enable citizens and companies to do business with and in cities. For the most part, this means providing citizens with online services.
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