Insights

Access quality content from global government thought leaders




Interviews

Let's Chat: Leveraging Predictive Analytics for Citizen-Centric Service Delivery

Ima Okonny highlights the importance of predictive analytics in anticipating citizen needs by leveraging disaggregated data to identify service delivery gaps.
Kelly Zheng Kelly Zheng
Data, Analytics and AI
Public Sector Network logo
12 Mar 2025
Flag of Canada
Interviews

Let's Chat: Digital Transformation at the National Research Council

Joel Martin discusses the National Research Council's unique approach to digital transformation, exploring innovation across corporate services, government collaborations, and research.
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
11 Mar 2025
Flag of Canada
Interviews

Let's Chat: Collaborating for Accessible and Inclusive Government Services

Aaron Jaffery, Chief Product Officer and Architect for Benefits Delivery Modernization Programme from Service Canada emphasizes the importance of understanding citizens' needs through direct community engagement to deliver effective government …
Kelly Zheng Kelly Zheng
Digital Services and Customer Experience
Public Sector Network logo
10 Mar 2025
Flag of Canada
Industry Trends

Innovate South Australia 2025 Key Takeaways: Digital Services & IT Modernisation

Insights on digital transformation, cybersecurity resilience, service co-design, and IT modernisation driving the future of public sector services.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
10 Mar 2025
Flag of Australia
Industry Trends

State of the Service Spotlight: South Australia Innovation 2025

Discover how South Australia’s public sector is tackling workforce shortages, budget constraints, and digital innovation gaps while balancing cybersecurity, collaboration, and technology adoption in its digital transformation journey.
Patrick Joy Patrick Joy
Digital Services and Customer Experience
7 Mar 2025
Flag of Australia
Interviews

Let's Chat: Insights From The First-Ever Chief Deputy of Innovation at the Department of Education

Must-watch for anyone interested in how technology and innovation are reshaping education, improving efficiency, and preparing students and educators for the future.
Madeson Darcy Madeson Darcy
Digital Services and Customer Experience
Public Sector Network logo
5 Mar 2025
Flag of United States
Interviews

Public Sector Podcast: Uruguay’s Digital Transformation Journey

Explore Uruguay’s remarkable journey to becoming one of the top 25 countries in digital transformation
Heather Dailey Heather Dailey
Digital Services and Customer Experience
Public Sector Network logo
5 Mar 2025
Flag of United States
Interviews

Public Sector Podcast: What's next for Georgia's Transformation Technology?

Shaping AI governance for digital government services, focusing on ethics, workforce training, and responsible adoption.
Blaise Corod Blaise Corod
Digital Services and Customer Experience
Public Sector Network logo
4 Mar 2025
Flag of United States