Public Sector Network » Insights

Technology & Transformation

Cultural Transformation Leadership: Driving Digital, Data & Privacy Capabilities

Innovate NZ 2023

In this Panel session, hear insights from Tracy Parsons, Chief Data Officer, Ministry of Foreign Affairs & Trade, Gary Baird, Partner, Technology Consulting, EY NZ, and Oliver Thompson, Data Strategy Lead, Callaghan Innovation on how to effectively identify where to prioritize investment to ensure capability building in data use, how to build practices and lift capabilities to meet privacy responsibilities, and the safest approach to managing risks in data collection and the use of generative AI to ensure the safety of citizens, information and strategic interests.

Cultural Transformation Leadership: Driving Digital, Data & Privacy Capabilities

Technology & Transformation

Empowering the Skillsets of Diverse Digital Leaders

Innovate NZ 2023

In this Fireside Chat session, we hear insights from Milica Zivanovic, Deputy Chief Digital Officer, Public Service Commission and Bill Moses, Chief Digital Officer, Public Service Commission on the digital skillset challenge, fostering a culture of learning by encouraging individuals to share their experiences throughout the digital career pathway, how to encourage sharing and collaboration across the public service, and how the skillset challenge can be addressed.

Empowering the Skillsets of Diverse Digital Leaders

Digital Government & CX

A Unified Front for Citizens with 'Tell Us Once' Government Services

Innovate WA 2024

Citizens seek frictionless experiences from their government services. They don’t want to inform multiple agencies and complete multiple forms – they want to interact with ‘The Government’ as a single entity. This however presents numerous technical, cultural, process, security and privacy challenges. Greg Italiano, WA Government CIO discusses.

A Unified Front for Citizens with 'Tell Us Once' Government Services

Digital Government & CX

Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation

After Digital Government & CX Roadshow, we had the opportunity to chat with Nancy Norris, the Senior Director, ESG & Digital Trust from, BC Ministry of Energy, Mines and Low Carbon Innovation about her insights on digital-centric culture.

Let's Talk Digital-Centric Culture: A Q&A with Nancy Norris, Senior Director, ESG & Digital Trust from BC Ministry of Energy, Mines and Low Carbon Innovation

Digital Government & CX

Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria

After Digital Government & CX Roadshow, we had the opportunity to chat with Mike Palmer, the Chief Information Officer from City of Victoria about his insights on client-centric service delivery.

Let's Talk Client-Centric Service Delivery: A Q&A with Mike Palmer, Chief Information Officer from City of Victoria

Technology & Transformation

Driving Queensland's Innovation Through Culture and the Right Talent

In this GovTalk panel session, our government leaders discuss gaps in skill sets and the best approaches to close the gaps, the post-covid hybrid working environment between home and office and how this changes the way people develop skills and how employees can build on their skills and engage with each other, and finally our leaders discuss the next critical step in closing the gap on skills requirement for the public sector to move forward.

Driving Queensland's Innovation Through Culture and the Right Talent

Technology & Transformation

Welcome from Chair: Andrew Garner

In this Welcome Address, Andrew Garner, Oceania Government Digital & Technology Lead, EY introduces the event, the importance of the customer and citizen and the event's key themes of strategy, digital and customer experience, technology innovation anddata privacy and consent.

Welcome from Chair: Andrew Garner

Technology & Transformation

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

In this Government Keynote session, we hear from Michael Dart, Executive GM - Customer, Energy Queensland on the background and reach of Energy Queensland and the transformation of digital and customer experience in Queensland. Our esteemed government executive dives further into how Energy Queensland has undergone transformation with new digital programs and more importantly how to make sure those programs build trust with citizens as well as employees.

Providing an Equitable Approach to Digital Connectivity & Accessibility in QLD

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