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Following the morning keynote on reform opportunities, this roundtable is an opportunity for councils to share experiences with state government on what works well when it comes to digitisation, what are the challenges we still need to address to get it right and discuss opportunities for your council to participate in our Digitisation and AI grants program.

Artificial intelligence (AI) is rapidly transforming how organisations operate, and local councils stand to gain immensely from its application. This roundtable discussion will bring together local government leaders to explore the practical implications of AI for councils. We will delve into how AI can drive efficiency, improve service delivery, enhance decision-making, and foster innovation. Participants will also discuss strategies for overcoming challenges, ensuring responsible AI implementation, and leveraging Workday's AI-driven capabilities to achieve transformative outcomes for local communities.

With councils under growing pressure to do more with less, the challenge of meeting rising ratepayer expectations amid tightening budgets is more pressing than ever. As the cost of living crisis deepens, collection rates are falling, and traditional debt recovery tools face increasing limitations. At the same time, hiring more staff simply isn’t an option for many councils.

This 60-minute roundtable will explore the financial and operational pain points councils face today, and how smart technology can bridge the gap. We'll open the floor to shared experiences and innovative solutions attendees have encountered in their own councils, fostering peer-driven insights and collaboration.

We'll then introduce FlexiPay, a flexible payment solution designed to ease the burden on staff, offer better options to customers, and improve collection rates with minimal friction. In parallel, meet Cassie — an AI-powered phone service designed to serve previously underserved customer segments who still rely on calling in, bringing automation and efficiency to a channel long resistant to digital transformation.

Join us to reimagine how your council can adopt scalable, sustainable tools to future-proof your services, enhance citizen experience, and make every dollar go further.